Cecilia is an awesome rep to work with. It was a pleasure and she answered all our store questions and concern in a timely manner. Thanks orange shine team!
Thank you
228 Couture Fashion
Houston, Tx
Evenly was amazing figuring out and solving my chart problem! She was prompt in answering all my concerns. Figured how to fix my issues and was super considerate not to do something without my approval. THANK YOU SO MUCH!
Lisbeth did an amazing job at assisting me with a package that I have been waiting on for a very long time. Orangshine itself did an amazing job at helping me, but I cannot speak for the company that I bought from.
He did an AMAZING job. So so thankful for her. My customers will be very happy to receive their items. :)
I had an issue with a vendor sending my order to the wrong address. When I reached out to Orangshine I was put in contact with Lisbeth Flores and she was all over it! In less than 48 hours, the problem was identified and my order was reshipped to the correct location. Lisbeth kept me well informed throughout the entire process, and although it was an unfortunate situation, she made it easy to deal with.
Well the quality is okay but I have to highlight the support service. Very helpful and fast, they solved my issue within a day.
Thank you for taking the time to leave a review, and we are happy you had a positive experience with our customer service reps, we will be sure to send them kudos.
We hope to continue to serve you well!
OS Service Team
This is my first time ordering from Orangeshine and I was having trouble. Leslie Cervantes helped me right away. Fast friendly service. Thanks! I will for sure be back soon.
Very quick response & excellent customer service. I have used Vanilla Monkey for years and there quality of clothing and attention to the buyers is top notch.
When I received my order one of the shirts had a stain ( liked made in material) and 2 other shirts were missing. Quick response from Leslie Cervantes she got issue resolved very quick
Dear Christy F.,
Thank you for taking the time to leave a review, and we apologize you had an issue with your order.
We are happy Leslie Cervantes was able to resolve your issue, but I would still like to know more about how we can deliver a 5-star customer service experience in the future.
You can reach out to me directly at viktor.kristensen@orangeshine.com.
Thank you.
Viktor Kristensen@ OrangeShine
I have been buying casual clothes here for a long time. I am very satisfied with the quality. After washing, things will not fade.
Anytime I've had an issue, the customer service has taken care of it quickly! It is almost like there was nothing wrong to begin with!
Tricia Kaiser- Kaiser Dress & Co.
I had an issue with a 6 pack of clothing items, within just a couple hours everything was worked out and my credit applied. Super quick friendly and efficient service.
I ordered a jumpsuit from one of Orangeshine's vendors. The jumpsuits were great, except one of them arrived with a stain. I sent pictures of the item and the stain to alert Orangeshine of the issue. Lisbeth got back to me promptly, communicated my issue to the vendor, and settled my issue within a couple of days. (I'm on the east coast.) I've been an Orangeshine member for five years and I will continue to shop with them for this reason, great customer service! I tried adding photos but the upload jammed.
I have beautycreated84.com so I need vendors that are going to deliver speedy professional service and Orange Shine provides just that. I had the pleasure of speaking with Jerica recently following up to make sure I was pleased with Orange Shine's service and I must admit she reminded me of the great customer service that Orange Shine provides I will be placing another order today!
Thank you for the amazing customer service! There are minor hiccups with some vendors but all in all! I truly do enjoys purchasing for my business here due to the multitude of choices!
I'm Robin a small boutique owner today I placed a order and realized I ordered too many of one product I immediately called to see if I can cancel the others before the order was processed I spoke with Ana who completely took care of everything she was very sweet and helpful and also followed up with me to advise that the vendor indeed fix my order for me thank you Anna soo much for helping me today I look forward to speaking with you again :) :)
I had made a mistake on my end, and the issue was resolved quickly, and Cecilia did an amazing job of helping me out and guiding me!
Looking forward to working with Orangeshine in the future.
DONT USE THEM UNLESS YOU WANT EVERY SINGLE ORDER TELLING YOU WHAT ABSOLUTE JUNK THE PRODUCT IS! Packaging even came with Chinese on it. Even forgot to ship one of my items and when I called in they said oh you still want that? Uh, yes I paid for it! (6 days later still have not received it)
Again! THE ITEMS ARE NOT TRUE TO SIZE AND THEY ARE PURE JUNK WITH LOTS OF REFUND REQUEST TO FOLLOW IF YOU THIS "American vendor"
Feel free to reach out if you want the multiples of emails of junk product
Melissa was a huge help today and was very quick at getting me answers to my questions. I have always had great customer service when reaching out to OrangeShine about any orders I have placed.
Cecilia is always on another level when we need help resolving an issue with an order. I send her an email and I know I don't have to worry about anything. Thanks so much for all of your help!
The agent who assisted me in finding out some details for my first purchase, was attentive and thorough. I really appreciated that! I will gladly be purchasing again and again!
Overview
OrangeShine has a rating of 2.9 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. OrangeShine ranks 11th among Wholesale Clothing sites.
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- Cerritos, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so glad that you had a positive experience with our Lisbeth & our customer service team! Sorry to hear about the shipment confusion with the vendor. We are always here to support you with your orders, as well as any other questions you may have!