OptycaReviews 98

I purchased a pair of gucci sunglasses from the company because they were 150$ cheaper on their website. I paid the 45$ for expedited shipping to canada. After the week had past of not receiving them I contacted them for additional information regarding a tracking number. They did reply fairly quickly but excuses
Were made. After checking the status of the order with canada post, that is who takes over from usps they informed me that they were in fact sent standard not expedited.

At this point I sent a very unhappy email and threatened to file legal action with my credit card based on false advertising and shady business practices. The next day I received a full refund for the shipping cost and an apology from the company.

The package was held up at canada customs for over 2 weeks... that was the reason for the delay so I'm not sure if they are incompetent and filled the paper work out wrong as well. Lol the package has been released now but canada customs and I should receive them within a week. I will update on the quality of the product upon arrival.

So if you really want to save money and have time to follow these guys around for a couple weeks then buy them and expect the worst. Otherwise I would stay away from this company.

I ordered a pair of Persol sunglasses and Optyca processed my PayPal payment. Days later, I was informed by email that the item was backordered. Says after that, I was informed by email that the item was discontinued and several alternative products were suggested--none of which worked for me. I didn't realize until several weeks later that they'd kept my money. PayPal wouldn't help because too much time had gone by. Optyca has ignored now 4 emails from me demanding a refund, and 5 months have gone by. I am an attorney. I am considering suing Optyca and seeing if I can certify a class action against it for consumer fraud. Anyone wishing to share their story can contact me at *******@andantelaw.com. -Dan Garrison

Order #*******- Stay away from this company! You will never get a refund. I ordered a pair of Tiffany sunglasses in black. I received them in brown, and then decided to return them rather than exchange them. When preparing the return, I then was informed that there would be a 20% restocking charge. I attempted to contact the company by email, asking that the 20% be waived due to their error. They avoided my question and only addressed an exchange. To this day, I have received no money back and multiple attempts to contact the company have been ignored. I have now opened up a dispute via my credit card company.

If I could give them one star I would. On July 1,2013 I ordered 2 pair of sunglasses from Optyca.com. THe transaction went through and I saw that the money had been withdrawn from my bank account. After a few days the money was re-deposited into my bank account, so I thought that the order had been canceled. On 7. 23. 2013 I got an email stating that my order had gotten a tracking label from USPS. On 7/24/2013 the money was withdrawn from my bank account again.
I FINALLY received one pair of the glasses on August 8,2013. I have not been able to reach ANYONE since then about the second more expensive pair, and the reviews online lead me to believe that I may never reach a human at optyca.com

Excellent Service! Placed my order on the 20th of June. Today is the 26th of July and I have my glasses already, and I would have had them yesterday even, but didnt have time to pick up the package. The thing is I was waiting for it to arrive next week. Quite impressive for me. And I got exactly what I ordered, so I am extremly happy. Plus - much better price than in retail stores! I wanted to buy them in Soho and the price was about 300$ / :) I am already thinking about Christmas gifts

I ordered a frame from Opyca on or about 6/30/13. After over a week of not being able to get a response to emails as well as phone messages I became alarmed: My credit card had been charged immediately for the full price. I checked other reviews on SiteJabber and found that several people were having the exact problem. After about 2 weeks of no communication I had the sale canceled through my credit card company. On 7/18/13 my frames came in the mail. They are, I believe, authentic, and as described. I will now contact my credit card company and withdraw the complaint.
I cannot recommend this company. Lack of communication on their part led to my experiencing way to much hassle to make this price savings worthwhile.