OptiContacts

Misleading! Watch for "processing charges" of $50 or more! Best price per box until they show you the $53 "Processing charge." Uh nope!

I ordered 8 boxes of contacts on order #*******. After using 2 partial boxes, it became clear that the product was defective. I contacted the company and they will not provide a refund for defective boxes or the handling/processing fees. DO NOT ORDER from this company - they do not stand behind their product and took too long to respond. Meanwhile, I do not have contacts

2023-10-03 The company contacted me and resolved the situation. I feel that public posting on reviews sites helped address this. I revised my review from 1 to a 4

I clicked on a online promo for air optix hydra Glyde. The price was 9.98 per box. Once you get to checkout it doubles the price due to a processing fee. The price should have been 79.00 for 8 boxes, but at check out it went up to 179.00. I called customer service and they said this was due to a processing fee. Scammers, and fraudulent advertising!

Ordered from this company twice and had issues with slow shipping both times (indicates 2-3 day shipping and order was still sitting in progress 4 days later). I ordered from another online site 4 days after placing my order with Opticontacts and received it first! I gave them 2 chances and now I'm done.

I have ordered contacts online in the past but never glasses. I decided to give OptiContacts a try for both contacts and glasses. The contacts were backordered, which my doctor had warned me about. The company remained in constant contact with me, providing regular updates as to the status. As for the glasses, I followed the steps outlined on the site. Sadly, the glasses did not fit when they arrived. My eye doctor said it was because I have a small face and I need to be fitted in a store to ensure the glasses fit properly. I contacted OptiContacts and the representative had the postage paid return label in my email before we finished the call. This company is amazing in every way. I will definitely order contacts through them in the future.

If the cost of insurance and processing and shipping can be determined beforehand, regardless of the size of my order, OptiContacts should be upfront about these substantial costs at the start of the ordering process, instead of at the end.

They attracted me with their low prices, then tacked on $145.22 for "Insurance and processing". It's out of network, so there's absolutely no insurance involved from their side, so nothing to charge for there. The only explanation for "processing" then is that the prices were too low so they had to make up for it. This is really deceptive and in my opinion this practice should be illegal if it isn't already. Avoid supporting this company at all costs.

I ordered contacts thinking they were going to be 30% off but they make the font so small i consider this deceptive marketing. Price should have been $31 and change plus tax and shipping but came out to like nearly $60. The customer service would not do anything and said sorry you did not order $99 worth of contacts to get that price.

When I ordered my air optics Night and day contacts are paid for quicker shipping. The last time but didn't this time. Last time it still took me a week to get them and this time it took a little over a week and a half.

Always come to opticontacts good price and quick delivery. Also enjoy the free sunglasses I've received 2 times plus this order too

The ordering process was easy. They had just the brand I needed. The delivery was fast. Everything was perfect with my order.

Got an amazing price for contacts only to have them add the total price of discounted contacts to say it was a service fee! Horrible

I did a google search to try and get some good pricing on my contact lens. Google took me to their site( Opticontacts) because they advertised $49.00 per box. At the check out it added another $65.00 for set up fee. They got me in the door but then added a crazy convenience fee. I was not going for that, so I went over to Lens.com and ordered my lens. No convenience fee with this company. Dr. E P Williams

Easy interface very accommodating simple to use and able to upload exam very very easily thanks ally

I would not recommend purchasing contacts from this site because they use deceptive pricing. They advertised a great price per box, but when I went through the checkout process they added a huge, unexplained fee for "insurance and processing" (see screenshot). All potential savings were immediately erased, and I would not order from a site that tries to deceive its customers this way.

Huge F******* scam... Absolutely DO NOT believe the RIGGED star rating. I can't believe they can get away with this stuff. If I could, I'd have any trace of my online footprint associated with this site deleted. I'm sorry that I can't add any extra info other than I had to call CS and ended up hanging up on the VERY sketchy rep before I placed the online order. Stay Away!

Opticontacts was the cheapest I found for my contacts by $50 over the nearest competitor and hundreds over my eye doctor (who couldn't even get the brand I ordered)
My order arrived in 6 days and have an expiration date 4 years away.
Overall I'm very pleased with this transaction.

Thought it was too good to be true because how are the prices so low and free sunglasses? But after days wondering if the package would arrive or if I had dropped 200 and it was all a scam. It came through with my exact order and the sunglasses.
It lost one star because the box was basically open when it was dropped off. *bad packaging. Someone could have took pack of lens..

It was super easy to find the contacts I wanted and the shipping time was less than a week. Easier than ordering from my local Walmart.

I used this website for years to buy discount contacts. Now they mark the lenses down an add an enormous "Insurance and processing fee."

I literally cancelled my contacts order through my insurance because I saw that OptiContacts marked them down. Now I have to re-enter my purchase. I will never be purchasing from them again even if they correct this. Probably one of the most misleading things I have ever dealt with on an online order.

I should have read the other reviews before placing an order, but like others have experienced, order total looks good on the website but then they tack on undisclosed "handling fees" after clicking the button to place an order and charging your card. They claim the fees are disclosed in the fine print in some sort of purchasing terms agreement. No reputable company would operate this way. Luckily I was able to cancel the order. Makes you wonder what other poor business practices they employ. Certainly not going to be ordering medical devices (contacts) from them.

I was offered 20% off for new customer promo but was unable to input the code. If we're unable to use this with some discounted contacts then say that on your site - otherwise confidence in the site drops for me. Seems like other people here ran into similar checkout offenses.

Otherwise, my contacts are apparently on the way already so we'll see what's up with that, or i'm calling my credit card company and getting my $$ back.

No long phone wait for customer service. No hassles, my lenses came in the mail super fast. Have not tried them yet but writing to let you know how it goes so far!