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OptiContacts
Questions & Answers

198 reviews

Here’s what buyers have asked with answers from OptiContacts staff and previous consumers.

4
questions answered
0%
answered within 1 day
Question:

How do i get that processing fee waved for a first time shopper

Answer:
They refuse to waive or refund. For me it was not disclosed until shipped.
By Hope J., over a year old
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Question:

How on earth does a contact company have 65,865 reviews - and only 10.7% in the past 12 months are positive - and they still have almost 5 stars!?!

Question:

Hi my Name is Bonnie and I have not heard any email confirmation of my contact order! My email is hbwolbri@siouxvalley.net

Question:

Hello, am I able to use my visa prepaid card to make my purchases? That is what I have done on other websites and have had no problem.

Answer:
Hi Angie, Thanks for your inquiry. At the moment we accept payment via debit or credit Visa, MasterCard, Discovery and AmEx or via Paypal. We apologize for any inconvenience. Should you have any additional questions, please do not hesitate to call our customer service helpline at 1-888-678-4201 Mon-Fri 10am-6pm EST for further assistance. Thanks!
By OptiContacts C., over a year old
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Question:

Why haven't I gotten an email confirming my order? Money has been taken out of my account but how do I even know I'm getting the contacts???

Answer:
This company is unethical. I ordered 2 weeks ago and still have not received. They assured me they would be here 2 days ago.
By Hope J., over a year old
See another answer (1)
Question:

How do I know what would be my rebate code?

Answer:
Good Luck with that! They lie and say there is a rebate and then when you ask for it they say it is already expired!
By Karen W., over a year old
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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?