OptiContacts

I was offered 20% off for new customer promo but was unable to input the code. If we're unable to use this with some discounted contacts then say that on your site - otherwise confidence in the site drops for me. Seems like other people here ran into similar checkout offenses.

Otherwise, my contacts are apparently on the way already so we'll see what's up with that, or i'm calling my credit card company and getting my $$ back.

They didn't inform me of an almost $$300 handling and tax charge until my credit card has already been processed. AND how convenient in my purchase email they don't show the $300 charge but instead cost my my contacts were much higher.
Please be careful when ordering from here!

I placed an order on 4/8/20 for contacts and provided my prescription the next day! After no response of shipment I emailed to confirm delivery of prescription. I was my item would be shipped 4/15/20. As of 4/21/20 their website shows that they are fully stocked but in an email received today 4/21 they are telling me it will be a few more days before shipped! Don't waste your time with this website. If something is out of stock it needs to say it on the website prior to ordering. I would have never ordered from them and I never will again.

SCAMMERS! Upon checking out of my order - I noticed a "insurance and processing fee" had been added at the very end of the transaction in the amount of $131! For 4 boxes of contact lenses. Basically, they advertised the low price for you to get onto their site, let you believe you were getting it after putting in your billing and shipping info, allowed you to see the same rate as you put in your credit card info, and finally when you were about to click on "checkout" - they added a $131 fee! I asked their customer support about this and they said it was "typical business practice for people finding their rates on google to have them adjusted later". Never again.

Was about to put an order through thinking I was getting a great discount but lone a behold once you click "Continue to shipping" there was $280 of insurance and fees added to the order. This practice should be illegal.

I don' t know why I tried to use this site again. Last time they overcharged me, didn't meet the shipping promises they quoted and failed to offer the discount promised. I was charged almost $40 more than the cart said at checkout, but didn't catch that the total had changed during checkout so I was stuck with the difference.
This time I go to order 4 boxes of contacts at their price of $24.95 per box. My cart total after the discount is $99.80. Looks great. Go to put in shipping address. The shipping for expedited is $12.99. Fine. But my total is now almost $200! Why? They charged me $79.99 in "taxes and fees," with no explanation of what those fees are for. It's not clear at all on the website. A $10 processing fee is fine. Almost $80 is not.
I will be leaving the same review on yelp with photos of the bogus charges.
I DID NOT complete the purchase because this time I noticed the change in total before finishing checkout.

I have used opticontacts.com for a few years now and I get what i need in the end. However, everytime i order contacts I end up frustrated. I hate hidden fees! It makes me feel tricked and ripped off. STOP doing this and be upfront or just add it to the original price! You have your items in the cart and it shows the breakdown of price, you continue shipping and then it puts an insurance and handling fee. Not happy. Second, Im computer savvy yet somehow i cant get where i need everytime i try to use this website. Simple things like trying to add contacts for multiple people. After adding one to the cart, it doesnt say continue shopping. You have to research for your contact brand. I went all over and couldnt figure out how to put in a code for a special they had.

They offer a very low price (about 40% off comparing to my trusted source), yet they add a very high processing fee (which it says including the processing & handling fees?) - the fee is even higher than the product's price. And they add shipping fee on top of that, while their website says it's free shipping. When you add all up, it is not much cheaper at all. I would be a first time buyer, but it did not earn my trust to do business with them.

Company boasts low prices but then adds an extremely large "Insurance and processing fee" to the order. This almost doubled the cost of my items. This is extremely misleading and I will not order from a company that uses such shady business practices. Very disappointed.

I used to order my contacts from this company but never again! They advertise cheap prices and you think you're getting a great deal but watch out for their "insurance and processing fee". I put 2 boxes of regular price contacts in my cart and both the shipping fee and the insurance and processing fee were lower than when the SAME 2 BOXES of contacts were on sale price. This company will make their money by raising their insurance and processing fees and shipping fees on "sale" contacts so you are not getting the sale price at ALL! This is completely deceiving and I will never order from them again! I have included photos of how the insurance and processing fee changed for the same contacts lens based on whether you are paying regular price or "sale price" from $8.26 to $26.38. Also shipping changed from $9.95 to $12.95 for same 2 boxes. Absolutely ridiculous!

Do not shop at OptiContacts if you have insurance that reimburses you for contacts.

At first glance their prices look to be the best, but the bait and switch happens at checkout when they tack on a $50 handling charge. The total price was still the lowest I could find (by a few dollars) so I purchased anyways, but my insurance company will not reimburse for a handling charge because it falls outside the contacts price itself.

I ordered contacts from here and when I started wearing them I could tell there was something wrong. Turns out I had not purchased the ones for Astigmatism. BUT, they are suppose to confirm with your eye doctor that the prescription is correct but if they wait 8 hours and do not hear back, they fill the order (as allowed by law.). So now I have a box of 90 contact lenses that are no good for me. There customer service told me to contact my doctor to see why they didn't respond and didn't even offer a discount on a new order with the correct prescription.

They wait until the very end of the checkout process and add a bogus "Insurance and Processing Fee" That almost completely cancels the 15% discount code they give you. In my case the fees totaled 11% of the total cost. So overall you get a measly 4% discount. It's the old bait and switch and they know that you will still order because you need to be able to see. Just be honest from the start OptiContacts

They completely lie about prices and will throw hidden fees on your order no matter what. The "insurance and processing" fees are completely made up. I had my cart total $148 with a discount. And had $20 in "fees". Found a better discount and applied it to the cart, suddenly my "fees" shot up to $90 and made the total exactly the same. That shows these fees are COMPLETELY made up and they just blatantly lie about prices until you get to the end. Make sure you look because the fees are hard to spot and they don't even tell you about them at all. Not once in the process. Almost $100 in extra "insurance and processing" fees, compared to my previous order which has the exact same contacts, yet it only had a $20 before that. Scam artists.

Watch out for the 'shipping & insurance' fee added just before you pay! On my $183.92 order total in the cart, $165.53 was added in the shipping and billing section for a new total of $349.45!

The live chat said it's a processing fee. Mailing 8 boxes of contacts requires $165.53 to process?!

I did not place the order. Reviewed a prior receipt and it was the same scam which I missed last time.