OptiContacts

This was not worth the hassle. On the 8th, I placed my order online and my credit card was charged immediately. On the 10th I received an email that said my contacts "were not in inventory" and "The approximate wait time for the lenses to arrive to our facility is around 7 to 10 business days." They also assured me this delay "would normally affect all retailers." On the 21st (a weekend day), I called Opti for an update and I received this by email: "It seems that your package is scheduled to ship out of our facilities in the next 48 business hours." I received my contacts on the 26th. All totaled I waited 18 days for my contacts. Of course Opti did not apologize but instead went on the defensive and said I had them within 10 business days. Well, it was 13 business days from when I ordered on the 8th. Beware, they invite you to review them on Trust Pilot and respond with a defensive response to which you cannot reply, nor can you change or delete your review. I should have cancelled the order, but they had already charged my card and it takes days for a credit to be applied. It was a matter of choosing one hassle over another. The bottom line: make sure you have a couple of pairs left before you order from OptiContacts. They don't tell you they are not in stock until AFTER your card is charged.

I placed an order for contacts on January 4th and on January 8th called customer service to make a correction to my prescription and the guy was very helpful and nice. On January 13th, I received an email notifying me that a shipping label was created and on the 14th the package had been received for shipping. Now I understand the USPS is slow but the company waited till the last second on their supposed 3 day processing terms to get my order shipped. Today is now January 20th 2020 and my contacts are finally supposed to be delivered tomorrow the 21st. I called the customer service and they were without a care in the world that I was not happy with my experience with their company and they were not willing to do anything for me for my inconvenience. When I spoke to the supervisor and asked for her supervisor I was told there is no other supervisor to speak to above her. I told her that I was going to cancel my order and she didn't care and just told me that I would be refunded upon the return of the shipment and that I would be responsible for shipping. This was a horrible experience! So if you want your contacts in a timely manner with better customer service use a different company!

UPDATE: OptiContacts issued a $120 refund. They explained that if you "mouse over" the rebate offer on their site, it explains that the rebate is actually a credit. I am satisfied and impressed with the professionalism of Sylvia, the CSR supervisor who called me.

ORIGINAL REVIEW: Do not use this company! THEY RUN A REBATE SCAM. On Oct. 19,2021, I purchased $325.51 in Acuvue Oaysys contacts based on the OptiContacts.com $120 rebate offer clearly posted on their website. I emailed opticontacts a week later to ask when I would receive the rebate, and was told 90 days from purchase. Yesterday (1/4/2022), I called opticontacts.com and was told I would receive an email by 1/14/2022 about a CREDIT with opticontacts.com, not a REBATE! News flash. A REBATE IS NOT THE SAME THING AS A CREDIT. A rebate is a partial refund (think visa debit card or cashier's check) for the purchase of an item, typically from the manufacturer (think Acuvue). It's an incentive to buy. Why would i want a credit with a business that runs rebate scams?!?! I explained the difference to the CSR I spoke to, who said that offer had been "pulled from their site" and promised to speak to billing and then call me back before 5 p.m. Spoiler alert. No phone call. I will NEVER use this vendor again. I hope my review discourages hundreds of customers. My next stop is the BBB.

This company literally printed off a biofinity toric label, slapped it on an off brand contact box and shipped them to my door.

I got an incredible price for the Acuvue Daily 30pk Astigmatism on OptiContacts, only to find out the ''insurance and processing'' add an additional 100$ which defeats their so called ''discounts''.