OptiContacts

DO NOT TRUST THIS COMPANY. THEY ARE AN ABSOLUTELY SCAM. They first started off by telling me the contacts were not in stock. They made no indication of this when I ordered them but insisted that they would be on time for my departure abroad. They were not. I called them again, hoping that someone could help me but they didn't know any information of the order and insisted that it would arrive within the next 10 days. At this point, I accepted and decided that I could simply have a friend bring the contacts to me as he was coming to visit me in Brasil the following month. I waited and waited but the contacts never arrived. When I began emailing them, they posed as me to the United States Postal Service saying that I was dissatisfied with the delivery job despite the fact that the shipping code they gave wasn't in their system. I asked for a refund and they said they weren't responsible. THEY WILL STEAL YOUR MONEY AND BLAME THE POSTAL SERVICE.

"I've been using contacts for a long time and never had such a bad experience with a company and customer service in general. I've been waiting for my contacts to arrive for 2 weeks. I wasn't worrying, since I haven't received any emails from the company that they are having any issues with the order. I checked my bank account and the card was charged 4 days after the order has been placed. However, I was using the last pair and I become concern after 2 weeks. I called the company and representative told me they couldn't process my order due to expired prescription. On my question, why no one ever notified me and my card still has been charged 4 days later, he said that they send me an email. Of course, no one ever did that because I was checking my email every single day. Who would ever wait for a delivery if they sent me an email. Representative didn't care much and he didn't try to help. The worst customer service experience ever. Will make sure to let all my friends know about it, so they wouldn't use this company.

1 Their online ad touts FREE SHIPPING --- there is no free shipping option offered at checkout
Shipping options cost $5.95 up to $23.95
2 the math in the shopping cart DOES NOT ADD UP
I had 2 boxes at $30.80 each
The shopping cart added them up as $76.08 for 2 a $14.52 difference
With $5.95 shipping added it totaled $82.03 instead of $61.60
A $20.43 difference

My cart:
BIOFINITY ENERGYS
$30.80 PER BOX
- 1 +

BIOFINITY ENERGYS
$30.80 PER BOX
- 1 +

Subtotal
$76.08
Shipping
$5.95
Total
$82.03

I ordered contacts through opti contacts recently. When I made the order I sent in what I thought was my contacts prescription, but it turned out it was my glasses prescription. This error was caught before my contacts were shipped and I was notified by opti contacts informing me that they were not able to use that prescription because it was for glasses and asked for permission to contact my doctors office directly to obtain the correct prescription. I gave them permission and the next day I received a message saying that my contacts had shipped. When I got the contacts I quickly realized that I was sent the wrong prescription. I verified this by asking my doctor for my prescription. When I called opti contacts they blamed me and my doctors office for them sending me a prescription for contacts that they knew was for my glasses. Now they are unwilling to refund me for any of the contacts because I labeled the unopened boxes for my left and right eye. I think it should have been made clear to me that they would ship my contacts with the glasses prescription even if they did not hear back from my doctor! The email that I received from opti implied that they were unable to use any other prescription than the contacts prescription, but in the end they used my glasses prescription. This was misleading. In addition, I think if they have such a strict return policy it should be made very clear. I work for the legal department of an online company and I can say that this level of misleading communication and hidden policies would never be allowed at my company.

It's been two weeks and still no contacts and no word from OptiContacts. I've called 3 times. First guy said there was a delay in packing my order because it was for a full year. Well, if you don't have the product, you tell me so, you don't leave me hanging! Next agent said the contacts were on their way out the door; third agent said they were out the door. But wherever they are, they are still not at my doorstep, after two full weeks. Also, I never got any of the email notifications promised--I had to do all the reaching out and all in vain. I've been out of contacts the whole time. The discount would not have been worth the wait to me, if only they had informed me that there would be a delay. Everybody on the phone has been nice about it, but being nice about ineptness is no consolation to this customer. I hate wearing my glasses and I hate waiting on hold for agents to tell me they're sorry about my not getting what I paid for. Miserable experience. My optometrist offered me a much better discount which Acuvue offers only through doctors, which I passed up to search for better on the Web. My doctor's office usually handles it all for me. My Acuvue Oysas would have been at my front door in days at a $200 discount. What a fool I was to trust OptiContacts instead. I paid them more only for inconvenience and discomfort and consternation. This company is not to trusted. Find a trustworthy optometrist.

Easy interface very accommodating simple to use and able to upload exam very very easily thanks ally

Ordered Sunday June/4/23 delivered to me on Thursday June/8/23 tood 4 days not bad. Contact brand new just like you order from the doctor office. I been using them over 5 years now.

OPTICONTACT DOES NOTHING FOR THEIR CUSTOMERS! UPS CLAIMED TO HAVE DROPPED MY PACKAGE AT MY HOME BUT I NEVER RECIEVED IT WAITING ALL DAY FOR IT KNOWING THAT I AM BLIND I NEED MY CONTACTS PAYING EXTRA TO GET 1 BUS DAY SHIPPING! OPTI CONTACTS DOES NOT HONOR YOU ANOTHER SHIPMENT AT ALL NOT CARING ABOUT THEIR CUSTOMERS WHEN THE PACKAGE IS LOST! UNLIKE OTHER COMPANIES THAT WILL RESHIP IT TO YOU WITHOUT HESITATION! IVE BEEN GETTING THE RUN AROUND FOR WEEKS NOW FROM OPTI CONTACTS AND UPS GOING BACK AND FORTH ABOUT NOT RECIEVING EACH OTHERS CLAIM INFO! NEVER AGAIN WILL I ORDER FROM OPTI CONTACTS! DONT WASTE YOUR TIME HERE!

Attract with low prices and then add exorbitant insurance and processing charges! I would not recommend this deceptive behavior.

I WILL NEVER ORDER FROM OPTICONTACTS AGAIN
BE VERY CAREFUL IF YOU EXPECT A REBATE
I ordered from Opticontacts.com and it clearly stated there was a rebate available and to click on the checkbox so the form would be included in the shipment - I did not receive the rebate form and when I called they said the rebate was expired and that I could not get the rebate. I read everything before ordering to ensure a rebate since there was a rebate on other sites also for the same contacts and still today there are other websites showing a rebate. When I called they said that it was there just for previous customers that had ordered before the end of July (I ordered Sept 10th).

They sent my contacts to the wrong address and told me that I'm only eligible for a refund if whoever receives the contacts returns them.

You'll waste your time until the last moment when they unleash their Handling Fee upon you. Then you will leave and buy from EZContacts.com.

They dont even check if you have a prescription. On top of it it took me almost 2 weeks to get my order!