Opentip Store

I ordered a Sorbo 3' extension pole from this company. When I pulled it out of the box I noticed it was used and broken. I contacted there customer service representative and I sent back the item as they requested which delivered to there specified location the next day. I called one week later to check on my refund only to be told that they only do refunds on Friday's. Two weeks later they gave me the same story. After three weeks with no refund and no communication from this company, I proceeded to contact my credit card company to request a charge back. Only after I did this did I receive an email from the company stating that they credited my credit card. Looking at there email I noticed that they only partially credited back my card back. This was not a big ticket item, we are talking about $61.62 and they still could not credit me back the full amount. Can you imagine if you ordered and expensive item and something was wrong. So the charge back stays until they refund the full amount. It's not about the money at this point it's about a company being responsible and doing the right thing. I ordered the same part from another company and it arrived perfect with no issues. They answer there phones and were very professional. I normally do not leave reviews but because of the terrible experience I encountered, I felt I needed to inform others.

Please note there is 20% restocking fee on item price.
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Your return request:
Order#: *******
Product Name: Classroom Uniforms ******* Juniors Hipster Scooter
Qty /SKU: 4xCUN-*******
Option: KHAKI-1112
Customer return reason:
Return reason: customer return
Your Note: I WANT A REFUND! YOUR PRODUCTS ARE BEING SENT BACK TO YOU! PRODUCT NUMBER ************** Order ******* KHAKI UNIFORM SKIRTS SIZE 11/12 4 x Classroom Uniforms ******* Juniors Hipster Scooter (CUN-*******) = $50.40 color: Khaki Size: 11/12 ----------------------------------------- Sub-Total: $50.40 Shipping $16.60 Total: $67.00 THESE SKIRTS ARE AN ADULT SIZE 11/12! NO WHERE ON YOUR PRODUCT PAGE DID YOU INDICATE THESE WERE FOR ADULTS/TEENAGERS! THIS WAS FALSE ADVERTISING AND AN ATTEMPT TO MISLEAD THE CUSTOMERS SO YOU CAN GET RID OF YOUR REMAINING STOCK! YOUR PRODUCT IS BEING RETURNED TO YOUR WAREHOUSE TODAY! I EXPECT A FULL REFUND!

DO NOT USE THIS COMPANY EVER EVER EVER took 6 days to ship out my item argued with me saying it took them 2 days to ship it out but tracking doesn't lie says the label was printed 6 days after i purchased. Then i receive the panty hose in a plastic bag no internal packing or packaging of course they were snagged and ruined. WTF Took 13 days to receive and when it came i got 6 pairs of 8 dollars each hosiery in a plastic bag completely ruined. I'm super angry but they will not return my calls or emails for me to get an RMA and return them. FILE A CHARGE BACK PEOPLE IF YOU BOUGHT FROM THEM AND REFUSE THE ITEMS!

Easy navigation of website, recognizing our shop as a repeat customer. This makes it easier to re-stock products bags of choice for our shop.