Everything was just fine quick turnaround thanks

First order within afew days and trackable this no tracking and not delivered after ten days

The following was the case I made to Opentip.com that a Simoniz soap product they sold me was not authentic.
The issue is that I believe the product sent to me was a fake made to look like a Simoniz product. When I look at my electronic receipt emailed to me of which is the only reference I know of showing me the exact product I ordered, and click on the link to the product listed on my receipt, I can confirm that the product photo as well as the product name do not match what I recieved. Here is the link to the product it would state I ordered on my receipt - (I will attach an electronic photo of the reciept in this review)
Note that at that link the product photo on your website says it is -
Ph BALANCED HAIR & BODY WASH
Skin and Hair Cleaner
Attached below is a photo of the product I received which is named -
PH Balanced
Hair & Body
Wash
Shampoo & Body Wash
If you look and compare the photos the name label has many differences. Not only that I noticed diamond shapes on mine I product label on the soap bottle that were not present in the online photo. Even back when I got the product I was suspicious that this was a fake product made to look like a simoniz product, but I did go ahead and use it anyways for a period.
Also noteworthy is on your website the product name you have listed in text does not match the photo either. The name of the product at the link I shared above was "SIMONIZ CS******* pH Balanced Liquid Hand Soap" but the photo is of ph balanced hair & body wash. And neither of those match what I got.
Then I called Simoniz and they told me they don't sell to Opentip.com, and after the phonecall I believed the product I had recieved from you was a fake. I can also not find the name of the product you sent me on the Simoniz website - https://www.simoniz.com/industrial-healthcare/janitorial-products/hand-soap-and-skin-care/bulk/
Also I recall not being able to find an exact matching name Safety Data Sheet for the product you sent me, and in the industry I am working in right now the product ingredients are important, as certain soap ingredients can make skin problems concrete workers can get even worse. And I know the company I work for has to watch its budget this time of year. I have come to the conclusion we can no longer use the product you sent me because all evidence would point me to believe it is not a real Simoniz product, and if someone was willing to do this, I do not know if I can trust what the ingredients are. I would recommend you get in touch with whoever is giving you this product, and do not sell it anymore as it for sure caused me time to get this sorted out. I believe a full refund of our purchase would be appropriate, since the product you sent me was not the one I intended to buy.
I do appreciate the willingness to help me out on this.

Below is a photo of the label on the product I recieved as well as an online receipt I recieved for this product -

After making this case I was not refunded after discussion about it with opentip where I shared all the above including additional dialogue, although it was a company I was working for who was due the refund since it was their money that bought it. This could have caused an issue as I was looking for a specific soap product that would not cause serious skin issues when used to wash off cement, and I found the product I recieved and possibly also the simoniz product I was wanting to buy actually contained ingredients that could be harmful in that they would seal cement residue to the skin which would make a cement burn worse. But I actually do not know for sure all the ingredients in the soap product I received.

Product was as advertised and great price!...

Placed an order for a set of foosball table handles and two score keepers. The order arrived quickly. While installing one of the score keepers I noticed that the number '1' was missing. Below is a copy and paste of the email transaction between myself and opentip.

Sunday October 30th
Thanks for the prompt shipping! I am very happy with the purchase, but I was installing the scoring units and found that one of them is missing the 1. Would you please either send me the missing piece or send me a replacement scoring unit?
Thanks,
Me
Sunday October 30th
Sorry to hear that. We will double check with the warehouse and get back to you soon.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia

Tuesday November 1st
Has your warehouse gotten back with you on this matter?

Tuesday November 1st
Both units missing 1 or just 1 unit?
Please let me know if there is anything else I can assist you with.
Thank you.
Edward

Tuesday November 1st
Just one unit is missing the number one. Everything else is okay.
Thanks

Tuesday November 1st
Thank you for the confirmation. We will get back to you soon.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia

Wednesday November 2nd
Any update?

Wednesday November 2nd
We will check it with our warehouse and get back to you soon.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia

Wednesday November 2nd
This is not acceptable. I expect tracking information for the replacement / missing part before 6 p.m. PST. If this is not received, I will have to pursue this in a manner that is out of your hands. I think I have been more than patient, but you getting back with me soon is only getting back to me after I email you. This is very poor customer service.

Wednesday November 2nd
Sorry but we havent got the tracking number from the warehouse and our warehouse is closed now. We need to check it with them tomorrow morning before I can send you the tracking number. Thank you for your understanding.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia

Thursday November 3rd
You said you would get back with me soon, and it never happens. Still no tracking information. Have a nice evening.

Thursday November 3rd
Sorry but the staff in warehouse was out yesterday.
We will send an entire unit, 1 will be shipped no later than tomorrow.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia

Friday November 4th
Surprise, surprise! No email with a tracking number. The only email I did receive was a survey wanting me to rate how the items I purchased met my expectations. I will be handling this first thing Monday morning. Have a nice evening.

The only time they replied it was I will get back with you soon, which was only after I emailed them. As of today, November 4th, the item still has not been shipped. I will be handling this by other means first thing Monday.