NamecheapReviews 8,208

What Happened I paid the redemption fee to restore my expired domain, expecting everything to work. But the domain did not function afterward. My email services were down for an entire day. Although Namecheap received my payment, they did not fulfill the service properly. I could not send or receive emails all day. I then contacted support via live chat. I was in the chat for over 2 hours, with the same questions repeated multiple times. I was asked to wait in 10-minute intervals repeatedly. I was transferred from one agent to another, and after nearly 3 hours, there was still no solution. Nothing was resolved. No restore of email, no clear ETA, nothing concrete. What Namecheap's Policies Say vs. Reality Their support page claims 24/7 support via live chat and email, and states that users should expect a response within 2 hours. They also outline domain redemption procedures: once you pay the redemption fee, you add the correct funds and contact support to "complete the process." Their grace period policy states that during the "grace period" ( 30 days after expiration for many gTLDs), you can renew without a redemption fee. Only if that is missed does the domain enter the redemption state. So, according to their own terms: I paid the redemption fee (so presumably Namecheap had everything to proceed). They are supposed to perform the domain/email restoration after payment + support follow-up. Their support is supposed to respond to urgent issues within ~2 hours. Where They Failed They collected payment but did not restore the domain or services (email) after I paid. Their support did not adhere to the promised response time. Waiting for ~3 hours with no results contradicts the "within 2 hours" policy. They repeatedly transferred me between agents without resolution and made me wait in long intervals. My Advice To Others If you use Namecheap: Be very cautious with redemption. Even after you pay, there is no guarantee things will be fixed quickly. Know that "response in 2 hours" is their stated policy, but in reality, urgent issues might take much longer. Prepare for possibly very frustrating support interactions.

There not very truthful in there advertising, they advertise a unlimited space plan, but in reality, it's only 40gb and only 10gb from each category. Below is from there terms of service: - A maximum of 10GB of a shared hosting account can be allocated to music, video or other multimedia files including but not limited to. Aac,. Avi,. Mp3,. Mp4,. Mpeg,. Jpg,. Png,. Gif files;
- A maximum of 10GB of a shared hosting account can be allocated to any archive and disk image files containing the complete contents and structure of a data storage medium;
- A maximum of 10GB of a shared hosting account can be allocated to databases and database dumps including but not limited to. Sql files;
- A maximum of 10GB of a shared hosting account can be allocated to Executable files and all other files which are the result of compiling a program.
- As a part of disk usage optimization, error_log files on our Shared and Reseller servers are size-limited to 10MB per file and 1000 rows with the latest logs. If you go over 10gb in one of those categories they will terminate your account, but first offer to move you to a VPS plan at more then 4 times the price. I have been a customer for a long time and they could care less, they just want to scam you to get more money out of you.

Namecheap is an excellent choice for domain registration and web hosting. Their interface is clean, intuitive, and easy to navigate, making it ideal for beginners and professionals alike. Customer support is responsive and helpful, available 24/7 via live chat. Pricing is competitive, with regular promotions and transparent billing—no hidden fees. Domain management tools are powerful yet user-friendly, and hosting services are reliable with solid uptime. They also offer free WHOIS privacy, which adds great value. Overall, Namecheap delivers a secure, affordable, and efficient platform for managing websites and domains. I highly recommend it to anyone building an online presence.

My experience with Namecheap has been generally positive. I used them to register a domain name and host my personal website. The domain registration process was very simple and intuitive, and their prices turned out to be very competitive. Customer support via chat was quick and helpful when I had a small question about setting up an SSL certificate. I am satisfied with the reliability of the hosting, and my website is always available. I recommend Namecheap to anyone looking for affordable and reliable domain and hosting services.

Amazing support! The team was super responsive, helpful, and handled everything perfectly. Really appreciate how smooth and efficient the whole process was — great job and big thanks :)) )