• Namecheap

Namecheap

Overview

Namecheap has a rating of 4.56 stars from 1,806,420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Namecheap most frequently mention credit card, domain names, and customer service. Namecheap ranks 1st among Domain Registration sites.

Proactively asks for customer feedback

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Positive reviews (last 12 months): 88.6%
Positive
405
Neutral
23
Negative
29
23
See all photos

What reviewers want you to know

Positive highlights

  • I just recently purchased my domain name and the procedure to get my website running is just amazing.
  • Your customer service model needs extreme improvement.

Critical highlights

  • It kept giving me an error message after adding new contact details.
  • Problems with entering a valid phone number kept recurring.
How would you rate Namecheap?
Top Positive Review

“Excellent service”

David C.
2/4/24

I went to Namecheap by recommendation. All domains were there, information is displayed in a clear and obvious form, domains tools are great and easy to use, purchase price is reasonable and renovation/transfer price is displayed clearly so you know in advance what you're getting (they won't hold your domain for ransom). Overall very satisfied.

Top Critical Review

“Poor experience overall, would not recommend”

Katie S.
1/16/24

I've used multiple different registrar services before and by far Namecheap has been the worst. Their user interface is clunky and poorly organized, their features aren't as robust as other services, and their customer service is amongst the worst I've ever encountered. I promise for your own sanity you should spend a few extra dollars per month and use a more reputable service. The money I saved was absolutely NOT worth the hassle and experience.

Reviews (1,806,420)

Rating

Timeframe

Other

Reviews that mention popular keywords

domain name (1569) customer service (401) shopping experience (249) checkout process (267) credit card (488) error message (118) phone number (104) billing address (79) payment process (120) promo code (109)
Thumbnail of user davidc9116
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I went to Namecheap by recommendation. All domains were there, information is displayed in a clear and obvious form, domains tools are great and easy to use, purchase price is reasonable and renovation/transfer price is displayed clearly so you know in advance what you're getting (they won't hold your domain for ransom). Overall very satisfied.

Thumbnail of user anonymousk740
anonymous K.
3 reviews
0 helpful votes
January 10th, 2020
Verified purchase

The price for the domain and mailbox was great and the process to get this done was seamless. I think I may also want to do a .net and .org. I am thrilled that what I paid includes private registration. My first experience with Name Cheap and it's a good one. I will need to know my name servers for hosting but perhaps your e-mail to me will address that as well as how to set up my mailbox. You may certainly follow up with me as you wish. Many thanks.

Thumbnail of user christinew1907
1 review
0 helpful votes
December 27th, 2023
Verified purchase

The website tools are awesome. Easy interface to use with step by step instruction if needed.
Well done Namecheap. Also had the domain name I wanted.

Thumbnail of user thewisee
1 review
1 helpful vote
May 30th, 2023
Verified purchase

I'm very impressed with this website. It is incredibly user-friendly, with easy navigation and helpful information. Whether you're looking for something specific or just browsing, this website will give you what you need. The artwork is outstanding and everything is organized well. The customer service team is very helpful and eager to assist, if needed. I would highly recommend this website to anyone looking for high-quality products at reasonable prices. It's a great experience.

Thumbnail of user anonymousc1000
anonymous C.
1 review
0 helpful votes
August 29th, 2020
Verified purchase

It takes too much time. I applied for domain name and hosting, that was declined. On second attempt 26.08.2020 my one request was approved (domain name) another request was declined (hosting) due to any error at namecheap side. Now this is third attempt on 29.08.2020, in which I am requesting for hosting and paid 29.28 USD. Just waiting for your side for early appearance of control panel, so that I hopefully meet my commitments. Pls do me a favor and enable my control panel asap.

Thumbnail of user anthonyk867
1 review
0 helpful votes
October 27th, 2022

Was very easy to sign up and have a cert issued. All completed within 30 minutes. Will definitely recommend to my customers.

Service
Value
Thumbnail of user anonymouss959
anonymous S.
1 review
0 helpful votes
May 26th, 2020
Verified purchase

domain rates are high as compare to godaddy and also there is no pakage or coupon code for a new person first time coming on ur site.

Thumbnail of user tracyn448
1 review
0 helpful votes
September 7th, 2023
Verified purchase

So far so good. I don't know enough yet to make a proper review. My exchange with chat was kind.

Thumbnail of user anonymousy820
anonymous Y.
1 review
0 helpful votes
April 22nd, 2020
Verified purchase

I was chatting, well writing with a personnel of yours earlier, she was very informative and firm with her answers and she was assuring me about about this program. Which all and all it took me 3 days and 48 hours to read a book about websites, (how to create a website by Jenny Arron) and the 48 hours reading about the website on your site. It was a good read very informative too. thank you very much. Terrell

Thumbnail of user ebonyg80
1 review
0 helpful votes
March 12th, 2024
Verified purchase

Easy, affordable, informative, those are the 3 words I will use to describe my experience with namecheap. I am so existing to have came across your website. I will definitely continue to use your services and highly recommend you to future customers. Thank you for making this one of the easier decisions I have had to make in the last 2 months.

Thumbnail of user anonymousr962
anonymous R.
2 reviews
0 helpful votes
August 10th, 2020
Verified purchase

First time to site and navigating it was a little confusing on the purchasing of the hosting package.

Thumbnail of user anonymousj785
anonymous J.
2 reviews
0 helpful votes
March 31st, 2020
Verified purchase

While I could not immeadiately get what I wanted the alternative options available were excellent and I could find a suitable domain name,maybe best,as my hisui..ie.jade,is best,available so...Great.The site was easy to navigate,processing simple and easy.i will be using this domain name on an existing site,and know that this is the best choice,lol and you are so easy to work with.
Thank you.

Thumbnail of user anonymousq881
anonymous Q.
1 review
0 helpful votes
May 21st, 2020
Verified purchase

Im new to namecheap, but i like the cheap price of the domain registration, hopefully we will have a great fortune together. thanks

Thumbnail of user anonymousi696
anonymous I.
1 review
0 helpful votes
December 31st, 2019
Verified purchase

I'm not sure if I clicked the wrong buttons but everything was perfect! Smooth process and overall great experience. 5 Stars across the board! I will definitely be referring your company to other colleagues.

Thumbnail of user mercyb47
1 review
0 helpful votes
January 18th, 2024
Verified purchase

I use namecheap for all my websites. If i have a problem they respond within 24 hrs or less.

Thumbnail of user anonymousv816
anonymous V.
3 reviews
0 helpful votes
April 8th, 2020
Verified purchase

I'm brand new at all of this and the Namecheap made it super easy to get my questions answered and figure out what services are best for me.

Thumbnail of user anonymousb1064
anonymous B.
3 reviews
0 helpful votes
June 19th, 2020
Verified purchase

First time using the site. Found out about it on TikTok, love that it's budget-friendly for those who have been wanting to their own domains for a while.

Thumbnail of user eunicei5
Eunice I.
1 review
1 helpful vote
May 19th, 2020
Verified purchase

Registering my domain name and hosting with your company was a great decision for me because of easy ability to navigate easily through your website.

I also love the fact that you followed up immediately after purchase and you replied to my email as quickly as possible, that shows that you have the interests of your customers at heart and that's really commendable.

Thumbnail of user damilarel
1 review
0 helpful votes
October 12th, 2022

I love the process of purchase. I also spoke to a customer service representative and was delighted with her patience and help.

Thumbnail of user ravik307
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Namecheap is one of the best discount hosting providers. The great prices for shared and VPS hosting and fairly high quality of services make it an excellent choice for those who need to see great value in the hosting they use. Of course, Namecheap won't be able to outperform high-end hosting

Thumbnail of user md.saifuli1
1 review
0 helpful votes
July 26th, 2023
Verified purchase

Name Cheap provide unparalleled convenience by combining personal information into a single chip, eliminating the need for multiple cards. They enhance security through biometric authentication, protecting sensitive data. Furthermore, Name Cheap empower users with seamless access to services, making a revolutionary breakthrough in their identity management.

Thumbnail of user anonymoust936
anonymous T.
1 review
0 helpful votes
August 22nd, 2020
Verified purchase

Succinct and easy to use. Looks like I can change my settings with relative ease. Will be coming back to buy additional services

Thumbnail of user anonymousv695
anonymous V.
1 review
0 helpful votes
January 6th, 2020
Verified purchase

All my friends recommend me namecheap.com
Keep up the great service. Much better than GoDaddy services.

Thumbnail of user kittym223
1 review
0 helpful votes
August 9th, 2022
Verified purchase

I crochet and I was thinking of turning my hobby into a business. And of course, if you are putting up a business, in this day and age, you would want online presence. NameCheap.com has the most reasonable price options for domain names and business email with a dashboard that is easy to navigate to. I highly recommend this to new entrepreneurs as a starting point.

Value
Quality
Thumbnail of user anonymoush746
anonymous H.
2 reviews
0 helpful votes
January 25th, 2020
Verified purchase

The shopping process was flawless but I have not enough experience with NameCheap to recommend it yet. So far so good!

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4.6
1,806,420 reviews
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