Oojo has a rating of 4.6 stars from 1,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 5th among Discount Travel sites.
Thank you, good customer service w/ courteous treatment
I want to thank Julia so much for going above and beyond and making it a good experience with Oojo!
Thank you so much for giving us 5 stars. You made our day!
Amazing prices and customer service is very kind, always help me 24/7
Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!
Easy and convenient way to buy airline tickets. Best price too!
Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!
The person I spoke with was too insistent to make me buy insurance for the ticket.
We are happy that you are satisfied with our products and services.Thank You.
Do yourself a favor, and avoid booking any flights with this Money Scheme company, who only wants to sell you the ticket and insurance, and after that, they don't even want to deal with you anymore, if you have any issues or concerns, you can not reach out to them neither through email nor through phone, nobody answers, and you leave a message, nobody gets back to you, the only way to reach someone is to call their sales number because remember they want to sell you the ticket, but when the agent finds out that you are an existing customer calling regarding the issue they will try to shrug you off by saying " Your agent was from India team, I will send your message them and will escalate to a supervisor, who will contact you," which they don't, or something like I will call you back in an hour, or simply hang up on you by using silent technique, etc... I had a horrible experience with them, my first reservation got canceled and i could not reach out to them to find out why, paid $4313, and they don't get back to you and don't try to accommodate you, I could barely get in touch with an agent who said we have to apply for a refund for the first ticket and booked another ticket for which I had to pay another $4,713 with a travel insurance and even tipped the agent. After this my ticket got canceled again and now it's been more than 3 weeks when I'm trying to find out why, first of all it is really hard to get in touch with them still, and they kept saying they contacted airlines, still waiting for the response, wait 24-72 hours, wait another day, wait two days, etc... So it has been a Nightmare of the experience. My flight was supposed to be on the 31st of May, I already paid more than $9000, and still, don't have a reservation and don't even know what they are going to do...
I called the airlines, they say "sorry, this ticket was not confirmed, you booked with an agency, go back to your agency,"...
I still can't get back my refund yet, I am trying to buy another ticket from somewhere else, and this people are unresponsive, It is a nightmare, for more than a month I am trying to book a ticket, paid more than $9000 and still don't have a ticket...
Most of this 5 star reviews here are fake, they have a special team who writes reviews for them, tries to make their online profile to look good, or their friends write them reviews, read all these 1 star ones, they are actual reviews, I was reading them, and they had exact same experience as me...
So, Please avoid this agency, buy a ticket directly from Airlines or from trusted websites, would be much easier and they would have at least better customer service...
Dear Sharofiddin,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.
Experience was good. Easy, quick, simple. I will come again.
We're really grateful and appreciate you taking the time to share your rating with us!
It was pleasure to book the flight. I will recommend your services to others
Thank you
Thanks so much for sharing your experience with us!
Fast, cheap and…easy! This is my first experience with OOJO, I think it will be first of many…
We are so glad for your satisfaction with our services! Thank you so very much for dealing with us!
I feel that he truly want to help me and i am grateful. Thank you again.
Thanks a lot for taking the time to write such a wonderful review!
Everything was so fast the price is affordable and they just dropped the insurance fee also
Hello Khalid,
We are very glad hearing your experience with us. Your feedback is highly appreciated.
Thank you for sharing and for choosing OOJO.
Very thorough and detailed, he was able to persuade me to enroll for the protection plan.
Thanks so much for sharing your experience with us!
It was so quick to get my best price in my fly 100 per cent recommended!
Hi Marina,
Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.
Thanks again for choosing OOJO, and we can't wait to see you again!
This was first time... but after little confusion I go through is good. I like it
Have just booked and so far so good. Hopefully the trip will continue to be great.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Easy booking w/ out no hassle & love how I don't have any issue booking flights
Hi there,we are glad you're happy with our services.
I will like to buy a ticket from you again. I truly trust this website
Thank you! We're thrilled to hear that you found our website fast and reliable. We appreciate your trust and look forward to assisting you with your future ticket purchases.
Good service, it was fast service. I'll use Oojo again for my next flight. Thank you so much.
Thank you Novri, for your 5-star review! We love hearing from you! Thank you for leaving feedback for us.
NOT CHEATING ME LIKE SOME OTHER SITES. THEY TOLD ME ONE PRICE, WHEN YOU TRY TO BOOK, THEY SAY ITS SOLD OUT.
Thanks so much for sharing your experience with us!
Answer: I got my tickets, so yes, oojo.com is a legit site
Answer: When it comes to cancellation, they will charge a huge fee and they will never answer the phone call when asking for a refund. Worse service.
Answer: No they won't change your reservation even if it's in the 24 hour grace period. Do not use them
Answer: Please go ahead and file dispute/chargebacks against the credit card that you use. Just call your company and explain, they can help you with the rest. OOJO will not be of any help in such situations, they are here to rip people off of helpless situations.
Answer: No, OOJO is all about trying to rip you off of your helpless situation. Sox they will slap tons of fees, nothing less than $250.
Thank you for your recommendation! We're pleased to hear you had a positive experience with our customer service team.