website thubmnail of Oojo

Oojo

Overview

Oojo has a rating of 4.6 stars from 1,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 5th among Discount Travel sites.

service
169
value
167
shipping
88
returns
112
quality
139
This company responds to reviews on average within 0 days
How would you rate Oojo?
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Canada
1 review
0 helpful votes
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Highly recommended
April 28, 2024

Thank you, good customer service w/ courteous treatment

Date of experience: April 18, 2024
Mary H. Oojo Rep
over a year old

Thank you for your recommendation! We're pleased to hear you had a positive experience with our customer service team.

California
1 review
0 helpful votes
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Julia is the best!
October 18, 2022

I want to thank Julia so much for going above and beyond and making it a good experience with Oojo!

Date of experience: October 18, 2022
Mary H. Oojo Rep
over a year old

Thank you so much for giving us 5 stars. You made our day!

Florida
1 review
0 helpful votes
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Excellent service
April 27, 2024

Amazing prices and customer service is very kind, always help me 24/7

Date of experience: April 17, 2024
Mary H. Oojo Rep
over a year old

Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!

Canada
1 review
0 helpful votes
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Online booking
April 25, 2024

Easy and convenient way to buy airline tickets. Best price too!

Date of experience: April 15, 2024
Mary H. Oojo Rep
over a year old

Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!

Canada
1 review
0 helpful votes
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Good
January 16, 2024

The person I spoke with was too insistent to make me buy insurance for the ticket.

Date of experience: January 16, 2024
Mary H. Oojo Rep
over a year old

We are happy that you are satisfied with our products and services.Thank You.

New Jersey
1 review
6 helpful votes
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Do yourself a favor, and avoid booking any flights with this Money Scheme company, who only wants to sell you the ticket and insurance, and after that, they don't even want to deal with you anymore, if you have any issues or concerns, you can not reach out to them neither through email nor through phone, nobody answers, and you leave a message, nobody gets back to you, the only way to reach someone is to call their sales number because remember they want to sell you the ticket, but when the agent finds out that you are an existing customer calling regarding the issue they will try to shrug you off by saying " Your agent was from India team, I will send your message them and will escalate to a supervisor, who will contact you," which they don't, or something like I will call you back in an hour, or simply hang up on you by using silent technique, etc... I had a horrible experience with them, my first reservation got canceled and i could not reach out to them to find out why, paid $4313, and they don't get back to you and don't try to accommodate you, I could barely get in touch with an agent who said we have to apply for a refund for the first ticket and booked another ticket for which I had to pay another $4,713 with a travel insurance and even tipped the agent. After this my ticket got canceled again and now it's been more than 3 weeks when I'm trying to find out why, first of all it is really hard to get in touch with them still, and they kept saying they contacted airlines, still waiting for the response, wait 24-72 hours, wait another day, wait two days, etc... So it has been a Nightmare of the experience. My flight was supposed to be on the 31st of May, I already paid more than $9000, and still, don't have a reservation and don't even know what they are going to do...
I called the airlines, they say "sorry, this ticket was not confirmed, you booked with an agency, go back to your agency,"...

I still can't get back my refund yet, I am trying to buy another ticket from somewhere else, and this people are unresponsive, It is a nightmare, for more than a month I am trying to book a ticket, paid more than $9000 and still don't have a ticket...

Most of this 5 star reviews here are fake, they have a special team who writes reviews for them, tries to make their online profile to look good, or their friends write them reviews, read all these 1 star ones, they are actual reviews, I was reading them, and they had exact same experience as me...
So, Please avoid this agency, buy a ticket directly from Airlines or from trusted websites, would be much easier and they would have at least better customer service...

Date of experience: June 6, 2021
Mary H. Oojo Rep
over a year old

Dear Sharofiddin,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.

Florida
1 review
0 helpful votes
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Good
April 21, 2024

Experience was good. Easy, quick, simple. I will come again.

Date of experience: April 11, 2024
Mary H. Oojo Rep
over a year old

We're really grateful and appreciate you taking the time to share your rating with us!

New Jersey
1 review
0 helpful votes
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Great customer service
December 4, 2023

It was pleasure to book the flight. I will recommend your services to others
Thank you

Date of experience: December 4, 2023
Mary H. Oojo Rep
over a year old

Thanks so much for sharing your experience with us!

Italy
1 review
0 helpful votes
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Very good experience!
February 26, 2024

Fast, cheap and…easy! This is my first experience with OOJO, I think it will be first of many…

Date of experience: February 26, 2024
Mary H. Oojo Rep
over a year old

We are so glad for your satisfaction with our services! Thank you so very much for dealing with us!

California
1 review
0 helpful votes
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Very kind and very nice comfortable talking
October 20, 2023

I feel that he truly want to help me and i am grateful. Thank you again.

Date of experience: October 20, 2023
Mary H. Oojo Rep
over a year old

Thanks a lot for taking the time to write such a wonderful review!

Wisconsin
1 review
0 helpful votes
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Really nice oojo
October 24, 2022

Everything was so fast the price is affordable and they just dropped the insurance fee also

Date of experience: October 24, 2022
Mary H. Oojo Rep
over a year old

Hello Khalid,
We are very glad hearing your experience with us. Your feedback is highly appreciated.
Thank you for sharing and for choosing OOJO.

Georgia
1 review
0 helpful votes
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Awesome Representative..
September 25, 2023

Very thorough and detailed, he was able to persuade me to enroll for the protection plan.

Date of experience: September 25, 2023
Mary H. Oojo Rep
over a year old

Thanks so much for sharing your experience with us!

New York
1 review
0 helpful votes
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Great!
November 1, 2022

It was so quick to get my best price in my fly 100 per cent recommended!

Date of experience: November 1, 2022
Mary H. Oojo Rep
over a year old

Hi Marina,

Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.

Thanks again for choosing OOJO, and we can't wait to see you again!

Texas
1 review
0 helpful votes
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It is quick
June 29, 2022

This was first time... but after little confusion I go through is good. I like it

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
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Great
May 8, 2023

Have just booked and so far so good. Hopefully the trip will continue to be great.

Date of experience: May 8, 2023
Mary H. Oojo Rep
over a year old

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

California
1 review
0 helpful votes
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Easy booking
February 12, 2023

Easy booking w/ out no hassle & love how I don't have any issue booking flights

Date of experience: February 12, 2023
Mary H. Oojo Rep
over a year old

Hi there,we are glad you're happy with our services.

Florida
1 review
0 helpful votes
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All good
June 24, 2022

The transaction was easy and smooth …… 5 stars……… I will come back for the future trip

Date of experience: June 24, 2022
Washington
1 review
0 helpful votes
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Fast and furious website
February 26, 2024

I will like to buy a ticket from you again. I truly trust this website

Date of experience: February 26, 2024
Mary H. Oojo Rep
over a year old

Thank you! We're thrilled to hear that you found our website fast and reliable. We appreciate your trust and look forward to assisting you with your future ticket purchases.

Massachusetts
1 review
0 helpful votes
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Thank you
November 15, 2022

Good service, it was fast service. I'll use Oojo again for my next flight. Thank you so much.

Date of experience: November 15, 2022
Mary H. Oojo Rep
over a year old

Thank you Novri, for your 5-star review! We love hearing from you! Thank you for leaving feedback for us.

Virginia
1 review
0 helpful votes
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EXCELLENT
March 9, 2023

NOT CHEATING ME LIKE SOME OTHER SITES. THEY TOLD ME ONE PRICE, WHEN YOU TRY TO BOOK, THEY SAY ITS SOLD OUT.

Date of experience: March 9, 2023
Mary H. Oojo Rep
over a year old

Thanks so much for sharing your experience with us!