OnTrac

A subscription box that I have been receiving for a year has decided to use Ontrac. The first box was listed as attempted 3 times with 'business closed' in the line. Every time, we were there. It was finally listed as delivered WHEN WE WERE THERE. It wasn't. The company sent another box. This one has been 'attempted, business closed' 4 times. I have confirmed and reconfirmed the delivery addess. Support is either not monitored at all or the messages go straight to trash with the packages. We are on a main street in a major metro area. Their customer support systems need a major upgrade, as they cant' even tell you when they are not taking text messages. This is simply automated by nearly every other company that operates on line. I may be cancelling my subscription just to avoid this hassle going forward. Do not trust your packages to this sham of a company.

Last week a package deliver with onTrac was returned to the sender mentioning they tried to deliver and no one was home. We were at home and no one tried to deliver anything.
Today, for the second day in a row I got "Recipient not home, delivery re-attempt required" when we were also at home and got a delivery for another package (another delivery company). This is absurd, and the support team refuses to give an explanation. I already contacted the shop and they changed my profile to not use that company moving forward (small win!).

Placed an order with Sephora and paid for 2 day delivery. They said my packed would arrive on the 12/13 the 2to 3 day period. I didn't get any notification. I finally got a something saying it's on its way and will arrive on 12/16... another one saying it will arrive 12/18 today it is 12/18 and I now have a message sayings it's going to arrive 12/19. I called 2 times only to be placed on a 45 min hold! And the lady said your package is on its way. Horrible service I hope they will no longer be operating soon.

I have had three orders with Walmart at 2 different addresses and all three did not arrive due to delivery issues "Unable to Access Residence". I work at home and was home for all three deliveries. OnTrac just chooses to not deliver. No more Walmart for me until they use another delivery service!

Too bad I really couldn't choose no stars as an option!

My package keeps getting delayed. I am incredibly tired of being told that it will arrive in 2 days and if it doesn't I should contact the seller. I ordered things off of Temu and when I reached out to them about the undelivered package they told me that intrac was the one that could help. However ontrac directed me back to asking Temu. They obviously don't care about customer service and my order is weeks past it's due date. It's also shown that it's there. It's in the ontrac building, just not getting delivered. I hope whoever is responsible for this absolutely irresponsible act is rightfully punished. I still haven't received my order and I'm afraid I never will.

They delivered my first package to the wrong address so I had to request a replacement. They were contacted not to leave the package after business hours but they proceeded to dump it over the fence and the dog ate it. Would never use them to deliver anything.

They are horrible. They hire people who could never work anywhere else for a good reason, and they have a reputation for stealing packages and showing up in the middle of the night to throw the packages the driver didn't want out the window as they race by.

I received a notice that my package was delivered at 6:22 PM. My business closes at 6. Ontarc stated that they left it at the front door. It was not there. The front door to my business opens onto the sidewalk. That would mean that they left it on the sidewalk. A busy sidewalk.
What kind of legit shipper does that? I get dozens of packages each month. USPS is the best. They come back the next day. UPS & FedEx sometimes leave it with another business or come back the next day. No one has ever left a package on the sidewalk.
Ontrac's customer service is non-existent. I called. I got a recording and, after going through some prompts, was told I should contact the vendor who sent the package. Huh? They sent it. It was Ontrac's job to get it to me.
I will now ask any vendor I deal with what shipping service they use. If it's Ontrac and they can't or won't ship it any other way, I will cancel the order.

They claim they deliver the package took a picture of it and then pick it back up basically stole my package. Don't even know who this company is I would never use them. I would not use them even if they paid me. And next time I buy something from a vendor if I see they're using them I'm canceling my order I'd rather go back to the post office

We placed an order Via Bestbuy. They said the shipment was delayed, it continued to be delayed for 2 weeks and then randomly in the middle of the tracking they put " Delivered" but the next 1 week it continued to show Delayed. *******@bestbuy works or gives business to such a horrible company I don't know. When I contacted them they said the package would ship in 2 days, followed up after 2 days and they said " it is too far gone to be able to locate. I am convinced they stole the package knowing it was from Bestbuy. They wouldn't help me track it, they said it's now Bestbuys problem. You cannot get through to their phone number so chat was the only option. They don't care about their clients. I really don't understand how they are in business. I never take time to write a review but this was a horrible situation. We bought 2 Nintendo Switches for xmas and now I have to find a new gift last min for my family. SHAME ON YOU.

The address on package was the post office along with my box # driver at 6:30pm p.o. Is closed but the area w/ the boxes is still open so they go in this lobby area and proceed to leave my package somewhere in there. Somebody picked it up and it wasn't me, just how incompetent are there drivers, he/she must have known odds of me getting my package were slim to none. Thanks on trac you suck!

Every item I order in the last 2 months it's over 6 days and I never receive it or it ends up a week or 2 later after paying for 2 to 3 days shipping and customer service says it's on the way just wait and and it still doesn't show up terrible service

I was expecting a delivery for a expensive tool from Home Depot. This company didn't deliver the scheduled date. Since I was leaving town the following day, I wrote emails and was trying to call for over a day. They never responded to my emails and the phone, they probably don't even hung the phone up so no one bothers them. They have the worse customer service ever. They totally ignore customers. They delivered the package for it to be lost, since no one was at home.

This shipping company is trash. Ordered a few things said it was delivered and never was. Inquiry was started and said was resolved. Still nothing. Had to call the company I purchased from to resend my items. Garbage.

Waiting for my clothings from fashion nova for 20 days, end up told me after they handed to ontrac my package has been lost in transit, fashion nova offer me the full refund but ontrac is beyond the terrible, I hope this company shut down for forever due to their terrible service.

First email said package was undeliverable because they needed a signature or/security issue. Then a couple days later they said it was delivered and left at the front door. Was home all day, and the security camera never saw any delivery trucks or people. I believe the delivery person kept my package.

I recently ordered a golf club via Amazon. The club was to be delivered using Ontrac. After three days of failed delivery attempts, it's obvious the driver stole the club. I called customer service and after being placed on hold for never less than 10 minutes, the customer service agent tells me the package is out for delivery. The driver has never come. I spoke to a friend who works for FedEx. He tells me this happens - even with FedEx. When I suggested this to Ontrac customer service, the agent didn't sound surprised and suggested I report it to Amazon. Hmmmm is this a known problem? Ontrac, do background checks on your thieves!