OnTrac

Every item I order in the last 2 months it's over 6 days and I never receive it or it ends up a week or 2 later after paying for 2 to 3 days shipping and customer service says it's on the way just wait and and it still doesn't show up terrible service

I was expecting a delivery for a expensive tool from Home Depot. This company didn't deliver the scheduled date. Since I was leaving town the following day, I wrote emails and was trying to call for over a day. They never responded to my emails and the phone, they probably don't even hung the phone up so no one bothers them. They have the worse customer service ever. They totally ignore customers. They delivered the package for it to be lost, since no one was at home.

This shipping company is trash. Ordered a few things said it was delivered and never was. Inquiry was started and said was resolved. Still nothing. Had to call the company I purchased from to resend my items. Garbage.

Waiting for my clothings from fashion nova for 20 days, end up told me after they handed to ontrac my package has been lost in transit, fashion nova offer me the full refund but ontrac is beyond the terrible, I hope this company shut down for forever due to their terrible service.

First email said package was undeliverable because they needed a signature or/security issue. Then a couple days later they said it was delivered and left at the front door. Was home all day, and the security camera never saw any delivery trucks or people. I believe the delivery person kept my package.

I recently ordered a golf club via Amazon. The club was to be delivered using Ontrac. After three days of failed delivery attempts, it's obvious the driver stole the club. I called customer service and after being placed on hold for never less than 10 minutes, the customer service agent tells me the package is out for delivery. The driver has never come. I spoke to a friend who works for FedEx. He tells me this happens - even with FedEx. When I suggested this to Ontrac customer service, the agent didn't sound surprised and suggested I report it to Amazon. Hmmmm is this a known problem? Ontrac, do background checks on your thieves!

My item was supposed to be delivered on March 18th and never arrived however they say it got delivered. I finally got ahold of someone from on track it was like an amazing event and the representative told me to go F myself. Do they not record their phone calls? Where can I seek council for this?

The driver states the package was delivered to the front office receptionist I ran down as soon as I got the notification and was disappointed when the receptionist stated no packages were delivered. I immediately sent a message and basically got a response the driver dilvered contact the merchant case closed. The question was why not bring to the door of the person who ordered like fed ex and ups. So now I have to call the merchant so who looses money? Not sure who runs ONTRAC but this is terrible

First they held up delivery the date I should've received the package. Today I called and waited 35+ minutes for some patronizing jerk to tell me the gate at my complex was not open last night or today. I proceeded to tell him they had returned the package at 5 pm the day before. Of which he said that was not true and to boot, returned the package to the distribution center again today and indicated they will not deliver it till they are given a gate code.
The gates ARE open 24-7 here but he once again told me that was not true. Needlesss to say I cancelled the order and hopefully will get my money back from the seller asap.

Horrible business that delivers praying on their downfall my package has been being "delivered" for the last 3 weeks. I reached out multiple times but they don't answer they claim that they are the "fastest shippers in the u.s" but can't do anything right. STICK WITH USPS AND FEDEX! In the picture it says it was supposed to be delivered the 14th of march and it's 3 days later with no answers.

I love to buy from Nordstrom rack and ordered online but even though I love the rack I will never again order online due to there worst delivery service ever! They steal your package my first Christmas and it was stolen I can't believe people actually hire them for services if they steal your packages I am so upset would like to give the a zero but can't on this platform

Easily, the worst Customer Service I've ever experienced, and I've yet to receive my shipment. If I could post the photos of the tracking history, and then the texts to customer service, since they don't actually speak to customers, it would be tough to believe how incompetent Ontrac, or better yet Offtrac is. Insulting to customers.

I wouldn't have gave any stars but I had to. Will people don't use On Trac the worse delivery company in the world. My fence was close but I have a side gate that is open and I guess the driver didn't realize that we had cameras on our house what a fool. He stops in front of our house gets out of the truck gets our package puts it over his shoulder and walks up to our fence and throws our package it goes flying in the air and landed in our yard this is how they deliver there packages nice lucky he didn't break the item the box cause the box was all smash up. Worse company ever they need to retrain there employees!

Package was marked as delivered and it was not delivered. I know this for a fact because I do school at a desk that faces a window looking out my front window. I was at my desk all day until at least an hour after the supposed delivery time. I have sent messages to OnTrac and the company I purchased from, we will see if anything comes of it, judging by the reviews it will probably not be delivered anytime soon unless the company reships my order. So Frustrating!

Don't get your items shipped through on track they should not be in business because they don't want to call you back when you put in a item that has not been delivered you have to wait 3 days and nobody calls you back with a resolution I am not happy they damage my package and don't want to replace my damaged or not delivered package