OnTrac

If possible, my rating would be zero stars. I have had 5 orders from 5 different companies that shipped with OnTrac, and not once have I received my order. When you call them to track it, they submit a request to the Resolution Department, and then you never hear from them again.

Now when I do any online ordering, I call the company and request another shipper. If they won't use someone else, I will buy my products from another company that will. I cannot believe that OnTrac is actually still in business after reading similar reviews.

Continually stating that they were unable to deliver even though I work from home and there are no security hazards. I checked my cameras and no one drove by during attempted deliveries. I was even outside my house this morning during a so called "attempted delivery" and saw no one drive down the street even. The customer service is completely unhelpful.

This company, not once but twice, delivers to the 55+ park where I live and instead of bringing to my home leaves the package on the sidewalk outside of the community building. They document the package as being left in the lobby of the community building. The trouble is that the building is locked at 5:00 pm.and they say package was left late evening. I will no longer order from any company who uses OnTrac for delivery. Never have trouble with UPS or Fed Ex finding my home...

I was waiting for 5 packages from SheIn and Ontrac lost all of them! I checked tracking and it said delivered and apparently left at the reception. But we don't even have a reception here! Called their customer service and they were supposed to investigate it. 2 days later I get an email from them that after their investigation they came to conclusion that the packages have been delivered. I mean seriously?
And they advised to contact the seller.
How tf is seller responsible for them stealing my packages?
Because of them I am afraid to order from SheIn again.

In my neighborhood it is well known that OnTrac is terrible. As of right now I am going through trying to get reimbursed for a package from Home Depot that they lost. The status is shown as "delivered", with the note "behind gate". To which I ask, "whose gate?". It sure wasn't mine.

My package was supposed to be delivered a day after I ordered it. I understand the holidays are here and there's a lot going on, so when I saw it was delayed even a week after its initial delivery date I tried to be understanding. Almost 3 weeks now and I can't even get in touch with anyone to ask about my package. Whenever I call it says closed then hangs up. Online chat always always always says "closed" and my package still isn't here. I'm really frustrated

Package delivered at the wrong address. Delivery personnel don't speak English. I doubt if he can read the shipping address. No live person to talk to on the phone, just text messages when filing a complaint. Even the customer services response through text messages doesn't read what I was texting. Very poor shipping company.

After reading so many of the same kinds of problems, I almost feel like I am wasting my time pointing out how unprofessional this company's delivery driver is. THREE times in a row this person has stated they delivered to my front door. Three times I have had to walk down the stairs to where they tossed the box. No other delivery service does this.

Today the person literally THREW the box. I heard it bouncing and thought a truck must have drove by and lost part of its load. Instead, when I opened my front door and looked down the stairs there was my delivery. I have reported this each time and feel this time the driver just threw it as revenge. I obviously will never ship with this company and will be contacting the vendor who sent this shipment to suggest they do the same.

Home Depot does not associate with this delivery company. Home Depot operators do not have favorable words for On Track.
They delivered my item at 6:30 PM.
They left the package at the curb, Sitting on the water meter cover.
This isn't the first time.
You cannot get in touch with this company, they do not return your call.
They are a subsidiary of USPS.

It was 10:00 PM. I saw headlights from my living room window. I looked out and saw a Budget Rental truck sitting on the street in front of my house. The drivers side widow rolled down and a package was thrown into my driveway a few feet from the street. The truck pulled off. I went out and found my Target order on the ground. If this is the service you pay for and appreciate then use OnTrac!

OnTrac is the worst shipping "delivery" option available. I have been waiting for information on a package that has been held in their Redlands site for three days with a message that it has been delayed and will be delivered on the next day by end of day. On the next day, at the very same time (6:02 PM) another notice is posted that the package is delayed and will be delivered the next day. Calls to their customer "service" only produces a response that they have messaged the facility and are investigating. Doubtful that is actually happening.

Delivered to the wrong address and signed by a random person. OnTrac insisted it was delivered to the right address by their incompetent delivery driver. Frustrating to deal with a company that takes no responsibility. Absolute incompetence and a "too bad" attitude. Hope for the worst if the merchant uses this service for deliveries.

My review is just saying the same thing as others. I ordered a Tv online at Best Buy. I was told different delivery days. No estimated time just stated At End of Day (what does that mean?) It then showed that it was Out For Delivery on Wednesday, which they never showed up. It showed the same Out For Delivery on Thursday no go, so later that day I chatted with Best Buy told them the situation and was told that the driver report the Tv lost lol, go figure. Scam Alert big time. They gave me an option to have the Tv delivered through another carrier some 6 days later or I could pick it up that same day. So we will be driving some 2 hrs to pick it up because I don't trust the shipping process. Why Best Buy still uses them makes me wonder. May find out at some point just how much of a Scam this really is.

I'm almost 100% sure at this point the driver is stealing my packages. I had one resent and another on the way equalling 3 packages that were marked as delivered that I never received. If I could give it 0 stars I would

I had two experiences with OnS**k:
The first order went completely lost. On the expected delivery day I received an update saying the package was delayed, and then on the next day there's another update saying the package was delivered a day ago.?
The second order did arrive, although the package was broken.

My guess is they "carefully" inspect every package they ship, if it's something valuable, then they'll make sure you don't get it.

Thank you OnS**k.

My product was shipped on the 2 of June, somehow the next couple of days it got damage while being in the facility, then they said they were sending my package back to the shipper, it's been 7days and still no info on the package and not only that but I can't contact google to get updates! Ugh

So I must have prayed hard enough to get a somewhat good result. I bought some shoes from Hot Topic (I didn't even know shipped through OnTrac until now), and after seeing my order was shipped through this company I did some research into it. I got a bit worried after seeing the reviews.

My worries were definitely not unfounded. My order was delayed FIVE TIMES. It was stuck in one state (Ohio) for the majority of that time. After the second delay, I was told my order was "in transit" in New Jersey… really? It was then sent BACK to the same city in Ohio which makes me wonder what the hell these people were doing. My order finally arrived on a Sunday, which was coincidentally a day before I could've gotten a refund/replacement on it.

Despite all the issues, my order arrived in perfect condition and thankfully NOT stolen. I still would never ever ship through this company again and will be cautious of buying through Hot Topic in the future because it's just not worth the stress.

Package was dropped off at wrong address and they provided a picture of the drop off at the wrong house! They are not reliable and need to provide better service. There is no number you can call for direct customer service