OnTrac

Unable to deliver a package that is in their care. Days that it arrived at the their facility, without a clue of what's going on or able to give me an answer.
Terrible! Support is friendly, but no results.

This company is horrible - at the one thing they should be good at - Getting your package to you. I am expecting a package from them. It basically arrived 4 days ago just miles from my house. Each day it says it is going to be delivered - Each day in the evening I get a message - Shipment Delayed. Tomorrow will be 5 days of the same message. I could literally walk it quicker. Don't ever use this company to ship anything. These reviews don't lie.

GPS liars some body else has my package because of your drivers carelessness in delivering to the correct addresses. Either can't read the address on the label …and match it to to the building it is address to, this is ridiculous how poor your service is I hope the same karma happen to you. Below is my Ring Door Bell have never missed a bark when some Approaches my door.

First of all, I get mailing services could be delayed. I purchased 2 day shipping for a reason with 2 day buffer. Status on delivery states ontime arring on this date. 4 days later no package. I finally get my mail at the delivery guy tossed my package and didn't handle with care. Super disappointing.

I've had 4 packages in the past week end up on someone else's doorstep. No fun scouring the neighborhood to engage in Search and Rescue operations, and the anxiety that goes along with a lost package. Are drivers not trained to get a visual on house numbers before plopping down the packages? Train your drivers!

Absolutely every single package that has been sent to me with on trac has been delayed for weeks, delivered to the wrong place or simply shows the item "out for delivery" but is not delivered until several business days later. Please report them to the Better Business Bureau.

This company is a joke and is so sad to see so many reputable businesses using them.

Ontrac should be publicize to the world for how criminal they really are they do not deliver packages they mistreat them and steal them. They are the worst company besides lasership that exist. I never have any problems with FedEx usps or ups. In all honesty Ontrac should be completely shut down...

This is the second time ontrac has delivered my packages to another house. It's like there workers are in a rush. It says it was delivered no knock on the door or anything like come on! Ontrac needs to be shut down because they have more negative then positive! And my packages aren't cheap and it seems like they are getting delivered anymore I don't even want to order from the website that has ontrac as there carrier because of this like come on!

My order that was sent through this company has been a nightmare. The company keeps delaying my order and will not contact me. I tried to contact them and keep getting the run around. My order was supposed to arrive on the 19 of August but no delivery. Now everyday they say on the tracking page this item is delayed over and over again. This is the worst shipping company I have ever had things shipping from!

Ordered items from Fashion Nova which used on track delivery service package was marked as delivered, no package ever delivered. Checked with my neighbor and we both checked our ri f vid o, no package ever d liveried to my door or left at my door

Got my package delivered on top of my gate!?! WOW what a joke of service! But online it says you placed it behind the gate… thanks for the damage box hope you didn't damage my purchase also easy gate to open never locked onTrac your wack!

I can't believe that these people are still in business. I've had packages left in the dirt, watered by the sprinklers, on the street, in the middle of the driveway (I almost drove over it), anywhere except where they should be delivered, on my porch. The porch is another 6-7 steps from where they left it, but they are too lazy to walk them. The drivers are either irresponsible or criminal (how else can I qualify a box left in the middle of my driveway)? Obviously I am not the one who chose them, I am the recipient of a Walmart delivery this time. Complaints fall on deaf ears, they don't care.

Still waiting for a delivery from this so-called delivery service utilized by Levi Strauss. Looks as if from my tracking number that the package is just in the universe somewhere and there is really no live person to speak to and the offer of providing some kind of accurate status would take two days for a response. Horrible and no adherence to customer service. Do not use this service

I ordered a package from Adidas and it was to be delivered by OnTrac. They said it was delivered, but it never showed up at my door. We have a Ring camera to verify; not a single delivery was made. I reached out to OnTrac and they said to wait two days to see if it shows up. I call BS on that because if it says delivered, why would it come a different day? They opened an investigation, a term to be used lightly, and see what they could do. They could not find the package and were very vague with any information they give you. This is the worst company to deliver packages ever. When I spoke with Adidas they said they select couriers at random. OnTrac can f right off, they are BS!

Had 3 packages sitting in their Denver warehouse for days now with zero updates, then I showed up on Saturday and the other 2 are still apparently sitting in the warehouse... why not bring them all at the same time?

I've called the last 3 days and have been on hold for over an hour each time... this time I've asked them to hold the packages at the warehouse so i can pick them up... however, I have little to zero faith I'll be allowed to do this either. Really just plain horrible...