Crooks didn't cancel order 5 minutes after ordering won't take back and says I'm out of luck good luck
After reading various reviews on this company most not too good I decided to call to order my tires as many reviews have mentioned problems with ordering on line. The gentleman that took my order had to wait a very long time to check on the tires (said it was computer problems) and then told me they did not have them it stock and been back ordered for a long time. (where have I heard that before). Tires were Bridgestone S-04 Pole Position for rear 350z 235/50-17 #2. When I told him that the website said they were available he said that their website doesn't keep up on what is in stock (?). WHen I said that was strange and that there have been other problems reported with the company he hung up on me. I called back and asked to speak with Jonathan (from other posts it was mentioned that he was good to go to. I called a seperate number (seperate company) and talked with him but no go. He said his company had such a large inventory of tires that their online inventory system couldn't keep track of it. I will have to side with most others on this company. BUYER BEWARE.
The ordering process was ok. The reason I say it was ok because I wanted to place my order with a live representative and couldn't because they said that I have to place my order online which I thought was kind of weird. So I placed my order and it didn't mention anywhere that once I place my order it doesn't ship for two days which I believe is ridiculous... so you take my money and then you wait 48hrs to ship my product. I called before placing my order to make sure before spending any money that I was not getting old tires and the representative I spoke to said they sell only tires that are 6 months to a year old and I said great. I called a day later and ordered another tire from Leonardo Garcia and he was able to put my second tire with the first so they both ship at the same time so I believe he did an amazing job getting that done. But the ultimate reason for my 1 star review is because once I received my tires they were from 2012 on the DOT so they were 6 years old which I was furious about so be careful ordering tires from this company because they blatantly lie to get the sale and I find that disgusting and I would never order tires from them again... ever!
I was looking for a wheel and tire package for my Mercedes
The tecnical help was excellent and knowledgeble.
He set me up with a package in my price range.
Sold me wrong size tires for my wifes 370Z will not refund or exchange and lied about the tires sizes for front which are wrong wrong wrong! Cant get anyone to call me back these guys are horrible don't know crap about cars or tires do yourself a big favor DO NOT DO BUSINESS WITH THESE AHOLES!
Dan helped us from start to finish. He suggested the best tire I needed. Will definitely recommend to my friends! He's your to-go guy!
Had some problems ordering tires online so I called and ordered through their sales rep LEO. He was very respectful and professional.
Always have great prices and good process. They have a ton of variety available as well. Nice easy website to navigate.
No hassle, delivered right to your door, order on line or by phone, I suggest you deal with Dan, he seems to know what he is doing
I received great customer service from John at online tires. I will definitely refer family and friends.
NO IM SORRY YOU DO NOT HAVE THE LOWEST PRICES ON THE WEB. I FOUND SEVERAL OTHER ONLINE TIRE PLACES THAT HAVE CHEAPER TIRES.
Very good in price! This my 2nd set of tires from here. But the out of stock situation could be a little annoying.
Product is excellent, service good, delivery... poor, received tires LATE, appt. MISSED... please advise FEDEX about service FAILURE, which resulted
In a missed appt. And lost time...
Worst customer service... and you order tires and says ship next day but there weren't even in stock 4-6 weeks out
John is probably the best customer service person I have ever dealt with
Very helpful
Very friendly
I definitely suggest asking for John when calling to make any purchases
If tires are not available why take someone's money? Or even show them as available... Huuuuuhhhggg... My 4th weekend ruined
BE WARE!
BE WARE! They don't even deserved 1 star. I placed an order on 8/17/21. They gave me the tracking #, but when I tracked it, it only showed that the label was created, nothing else. So I called them. They said there was an issue with the shipment. Therefore, they gave me another tracking #. Again, it showed that label was created, but nothing else. I called them and emailed them. They replied back on 9/9/21 acknowledged that there was a problem in shipment and asked if I want to wait to reprocess. I told them no, and I wanted my money back. No response after that. On 9/28, got an email saying that they want to confirm that I already received my tire. I told them that I did not received it, and I wanted a refund. They did not give me a refund, so I've decided to file dispute through my credit card company. The resolution came back today saying that because I canceled the order, the dispute was invalid. I'm taking the next step to continue with this dispute. DO YOURSELF A FAVOR, DO NOT ORDER ANYTHING FROM THEM! THEY ARE A SCAMMERS!
These guys are killing the game right now. Canceled a order talked to a human. Got my refund. Ordered new tires came in a week..
What a joke. Will take your money and you will never get anything or get ahold of anyone on the phone. Can not even get an email back from them.
Answer: I purchased 4 tires from your company on ebay. I made a mistake on the tire size. I am trying to reach customer service. The phone operator tells me your area code has changed. If you could please tell me what phone number i can reach you at. Thank you very much, Frank
Answer: Hi, Since these tires are the exact size as the ones you are currently using, there will be 0 issues with fitment. They will fit identically to the brand you are currently using.
Answer: Hi, Unfortunately we do not offer free shipping coupon through our OnlineTires.com website. We do offer free shipping on various tires which will display a red "FREE SHIPPING" banner next to it. If you are looking for free shipping we suggest taking a looking at our eBay store. You will find everything on there with free shipping!
OnlineTires has a rating of 2.2 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OnlineTires most frequently mention customer service, credit card and tracking number. OnlineTires ranks 139th among Tires sites.