Online Ticket Express
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Online Ticket Express

How would you rate Online Ticket Express?
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Norway
1 review
2 helpful votes
Follow Kaj F.
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The tickets we booked with the Online Ticket Express where delivered to the hotel as I were told. But on match day, we where not able to enter at Craven Cottage, as they claimed that the tickets where "touts".

If you are looking to have a great time in the UK, and that this includes a football game, PLEASE STAY AWAY from Online Ticket Express.

Date of experience: September 20, 2011
French Guiana
2 reviews
1 helpful vote
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I have been scammed today by ONLINE TICKET EXPRESS, www.onlineticketexpress.com. I paid 1950 EUROS for 2 Category 1 tickets for the Men's FINAL at ROLAND GARROS as it was a DREAM since 50 years to attend this match. All my life I have wanted to go. As there were no more Category 1 tickets to be found online- this was the only website - company that had for sale CATEGORY 1 tickets. I hesitantly purchased them. I only received them the evening before the event! I had no way to cancel or change my flight into Paris without knowing ahead of time. I printed them and read they are CATEGORY 3 tickets value 80 EUROS! I am not attending this event with my friend. I am suing this company and demanding a full refund including airfare. I have contacted my attorneys with offices in SPAIN, UK and FRANCE. We need to close them down.

Date of experience: June 10, 2012
Georgia
1 review
11 helpful votes
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The order was easy
January 30, 2020

The order was easy, simple and fast! Best quality ticket ordering I've ever experienced and I will definitely be ordering from here again!

Date of experience: January 30, 2020
Norway
1 review
0 helpful votes
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It was fast
November 11, 2019

It was fast, to get a conformation. However, not thrilled about not having a set date other then my tickets will be emailed to me sometime before August!

Date of experience: November 9, 2019
GB
2 reviews
0 helpful votes
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Fantastic service
January 21, 2017

Fantastic service through out. Slightly disappointed with seats would have liked to have been nearer the front for the price we paid. But would happily purchase tickets again.

Date of experience: January 20, 2017
Florida
1 review
0 helpful votes
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Could be better
June 28, 2018

High service charges per ticket. Instant download fee is crazy. Should be able to chose electronic tickets to have on mobile device instead of having to print tickets.

Date of experience: June 28, 2018
Japan
1 review
1 helpful vote
Follow mariar a.
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Booked tickets in OnlineTicketExpress. Booking was easy and quick. The seats were fantastic and the tickets arrived promptly with no issues. I would certainly use this service again.

Date of experience: May 7, 2016
California
1 review
2 helpful votes
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Overall good
June 14, 2019

It did not clearly state that seats were guaranteed to be together so I had to call. Also didn't clearly state the service fee and tax. Otherwise good.

Date of experience: June 14, 2019
Illinois
1 review
1 helpful vote
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Very fast delivery.
February 24, 2019

Fast service, wasn't even time for the sandman to enter. There definitely not unforgiven. Darryl Anderson. Looking forward to seeing the Fantastic Four of Heavy Metal.

Date of experience: February 24, 2019
GB
1 review
1 helpful vote
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I predicted that my rugby team, Wales, would win the 6 Nations Grand Slam this year so I "bought" 2 tickets for the Wales v France match back in October 2011. 2 days proir event (and 1 before I travelled to Cardiff) I was informed NO TICKETS AVAILABLE! My heart and world sank. Due to the overall expense of the weekend, my partner and I went to Cardiff and drowned our sorrows in a pub with a big screen - not a comparison! I am now trying to get a refund via my Credit Card Company. I WILL NEVER USE THIS COMPANY AGAIN. They are the killer of dreams and a total bunch of scammers or do I mean w*****s! I will advise everyone I meet never to use them. So beware my friends

Date of experience: March 22, 2012
France
1 review
0 helpful votes
Follow Annetta B.
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Fast and efficient ticket ordering and purchasing service. Thank you for a great experience. We are looking forward to attending this great event. We will tell all of our friends and family.

Date of experience: November 11, 2019
Virginia
1 review
0 helpful votes
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Very helpful
August 17, 2017

Found the website easy to use and when I spoke to customer services they were very helpful. Tickets arrived on time and yes I paid a premium, but it depends how much you want to go to the event

Date of experience: August 17, 2017
Norway
1 review
0 helpful votes
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It's fast and simple. Easyly got Champions League final Tickets of Liverpool vs. Real Madrid Match. Coming Olimpiyskiy National Sports Complex in Kiev, Ukraine stadiam on Saturday, May 26, at 2:45 p.m. ET..

Date of experience: May 6, 2018
GB
1 review
2 helpful votes
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I purchase 3 tickets for F A Cup final between Man city & Stoke. I rang the sales team to check they had tickets available. I rang the Ireland branch and they said to place order on website and we would receive ticket 3-5 days before. The price was £1221. 00 which is excessive but I was desperate to go. Placed the order and had to sign and send back email. They infact took over £1448. 00 out of my account. I complained and was told it was to do with the exchange rate yet the tickets were on sale in £'s. 1 week before the match I was ringing daily as to when the tickets would arrive. The girl on the phone was very unhelpful and just kept saying we would receive tickets. The afternoon before the match a man rang and said he had been let down by his supplier. He said we would receive a refund but when I asked him to confirm this in writing he pointblank said "No this was not his policy".

We have still not received refund and have Online Ticket Express about 5 times and each time the girl has been really rude and put the phone down. This company treats people awful and I cannot understand how they claim to have been going since 1994. Please do not use as you will be let down and very out of pocket.

Date of experience: May 18, 2011
1 review
0 helpful votes
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After purchasing 2 tickets for my kids to see Italian Semi Final Lazio v Juventus in Roma, i called to check when the tickets will arrived been told tickets will arrive 2-5 days before the game, tickets arrived on the 2th April, Good Customer service.
My kids fans juventus and they was very happy from the big win!
We already booked the tickets for the Italian Cup final from Onlineticketexpress will appreciate The same good service, Thanks.

Date of experience: April 10, 2015
Canada
1 review
0 helpful votes
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Ticket purchasing
October 23, 2019

My Daughter was looking for tickets as a Christmas gift for her Beau. We were able to get tickets right where we wanted, Would do it again in a heartbeat. Fast, Quick, Easy and Hassle Free

Date of experience: October 22, 2019
Illinois
1 review
0 helpful votes
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Experience was great
January 21, 2019

The shopping experience was great; however, the extra fees charged were out of this world. If my daughter did not want to go to this concert so bad, I would not have bought the tickets.

Date of experience: January 19, 2019
Netherlands
1 review
0 helpful votes
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Receiving tickets
August 29, 2019

It would be better if the tickets were available to the seller immediately after transaction and if I didn't have to keep checking my email for updates.

Date of experience: August 28, 2019
Hong Kong
1 review
0 helpful votes
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Thanks
January 15, 2017

I have ordered Prince tickets on 5 different occasions over the last month, and every ticket has been sent to the exact location requested, and on time.

Date of experience: January 15, 2017
New York
1 review
0 helpful votes
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Reasonable prices
January 21, 2020

Reasonable prices, easy to use. Hoping the rest of transaction is as easy to receive the tickets, since they will not be delivered until a later date.

Date of experience: January 20, 2020

Overview

Online Ticket Express has a rating of 3.7 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service and purchase tickets. Online Ticket Express ranks 10th among Tickets sites.

service
23
value
23
shipping
22
returns
19
quality
23