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The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the ease of the ordering process. Many reviews highlight timely delivery and a good range of items available, contributing to overall customer satisfaction. However, some concerns arise regarding delivery delays, particularly for international orders, and occasional discrepancies in product sizing. Additionally, while customer service is often regarded as helpful, there are mentions of challenges with return policies. Overall, the company demonstrates a commitment to quality and customer satisfaction, though improvements in communication regarding delivery timelines could enhance the customer experience.
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Love my new flag, proudly displaying it on the outside front of my house
The service is reliable and the website is easy to use.
Easy to find what I needed and quick delivery - very happy with my order!
I was hoping to get a flag made in America--not China---not very happy
Reliable product at a great price. Appreciate your service.
I PLACE MY ORDER FOR HERITAGE DAYS FOR OUR PRIDE FLOAT IN JUNE. HOWEVER I RECEIVED THEM IN LESST THAN A WEEK OF ORDERING THEM. I ODERED 51 FLAGS. 50 FOR THE PARADE AND ONE FOR MY DECEASED HUSBANDS GRAVE FOR MEMORIAL DAY WEEKEND AS I WAS THE FIRST OPENLY GAY MAYOR ELECTED IN THE UNITED STATE OF AMERICA, THANKS FOR GETTING EXACTLY WHAT I WANTED AND FAST. GERALD E. ULRICH.
I could not believe that i spent 25 on each flag which i bough 2 that no clips came with the new flag. Its live buying a new car and when you go pick it up no tires on it. And when i call about the clips i was told go to the store and buy some. Do next time o will find another store for my new flag and clips. Thanks for nothing.
Quick fast and accurate. MY WIFE LOVES IT. SERVICE WAS QUICK, FAST AND RELIABLE, DIDN'T TAKE LONG FOR DELIVERY, EITHER.
I DO HAVE COUSINS AND A FUNERAL DIRECTOR IN MY HOMETOWN IF THERE COMES A NEED FOR A CELEBRATION OF LIFE TO BE HELD FOR FRIENDS AND RELATIVES BEFORE THE CREMATED REMAINS ARE INURNED.
We are very happy with our purchase. It came on time, was a good price & appears exactly as depicted in the ad.
My husband loves his flags. This is one of his favorites. Great colors and stands up to the weather.
Thank you for the first order discount. I have only done 1 application so far with the product, so I can't provide a thorough review yet, but I look forward to seeing the results.
It was easy and fast, great product, exactly what I wanted, at a great price. It arrived almost immediately.
Very nice product. I like to fly Irish, Ukranian, California flags from time to time.
J.
I made an order for safety glasses and ear plugs. The glasses came very quickly but the ear plugs were no longer available. They refunded my money and I placed an additional order.
Answer: You can reach our customer service team at customerservice@onlinestores.com.
Dear Paul, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.