website thubmnail of OnlineCityTickets

OnlineCityTicketsReviews 2,678

3.7

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Michigan
1 review
0 helpful votes
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Skeptical
September 28, 2017

I can not get anyone at the company to call me back. I purchased tickets on line and within 10 minutes realized I had a conflict with the date, and tried to live chat, email, and call with no luck:-(

Date of experience: September 28, 2017
Florida
1 review
0 helpful votes
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Good
September 28, 2017

Muy buenanla atencion electrónica que me han brindado. En el futuro seguir e confiando en ustedes para kis entradas.

Date of experience: September 28, 2017
Argentina
1 review
0 helpful votes
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Perfect
September 28, 2017

The purchase was easy and fast, i hope attend to the game as soon as possible
The service post sale was excellent also

Date of experience: September 28, 2017
Ohio
1 review
0 helpful votes
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AWESOME!
September 25, 2017

Online city tickets is an extremely quick and easy way to purchase event tickets. I received an email with a link to my e-tickets within minutes of my purchase. You can't ask for better service than that!

Date of experience: September 25, 2017
Arkansas
1 review
0 helpful votes
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Easy and fast
September 25, 2017

The on-line download was easy and fast. I absolutely like the view of the stadium so you could see what it looks like from the seats before you buy them, and it also gives the price as you scroll over the sections. Not sure how people had trouble since you type all of your own information in. I had tickets in my hands in just minutes.

Date of experience: September 25, 2017
Georgia
1 review
0 helpful votes
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Unprofessional
September 25, 2017

I am not happy that I was lower to the tickets with a reasonable price and hit with two service fees and a ticket download fee. They would not forward the tickets via postal service and/or email. In addition, Michael Kaufman (someone else's name) is printed on each ticket. For that reason, I rate the site one star. I would not refer this site to a friend or use it again in the future.

Date of experience: September 25, 2017
Minnesota
1 review
0 helpful votes
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Good enough.
September 25, 2017

Good enough. Little confused why I had to pick to get the tickets electronically when it said the tickets I got had a guarantee in hand delivery around the 18th.

Date of experience: September 25, 2017
Illinois
1 review
0 helpful votes
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Decent
September 25, 2017

The amount of service charges are ridiculous but the site was friendly and easy to use. Although trying to put in my payment information was difficult when it didnt go through. It could only tell me that something was wrong with what I submitted overall. Not that it was a problem with payment.

Date of experience: September 25, 2017
Georgia
1 review
0 helpful votes
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Cheated
September 25, 2017

They appear to be selling standard tickets, they are not. They are resellers- they charged double plus added $66 of fees that are very difficult to see until it is too late.

DO NOT BUY!

Date of experience: September 25, 2017
Oklahoma
1 review
0 helpful votes
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Easy to use.
September 25, 2017

I am not able to give a review at this point of time about the tickets that purchased, but I can say that this site if very easy to use. I will follow up this review if possible after the concert.

Date of experience: September 25, 2017
Massachusetts
2 reviews
0 helpful votes
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WRONG NAME ON TICKETS
September 25, 2017

HELP, someone elses name was on the these seats and I was charged WAY more than the $126 it said - Came out to $167! What is going on?

Date of experience: September 25, 2017
Florida
2 reviews
0 helpful votes
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Very good
September 27, 2017

Fue muy bueno y rápido el servicio. Lo vamos a recomendar a otros amigos. La próxima vez que vayamos a sacar billetes utilizaremos a ustedes.

Date of experience: September 25, 2017
Virginia
1 review
0 helpful votes
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Easy
September 21, 2017

Very easy to navigate. SO far so good. I have purchased my tickets so we will see how things go from here. Delivery of the tickets is another thing and getting the seats I have paid for.

Date of experience: September 21, 2017
Texas
2 reviews
0 helpful votes
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Simple, easy to use
September 23, 2017

Very easy to order e tickets received right away as promised. Will use again. Rating this site is much more difficult than ordering the tickets themselves lol

Date of experience: September 21, 2017
Oregon
2 reviews
0 helpful votes
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Motus arena
September 21, 2017

I would not recommend using this city; as what should have been $42 for two tickets ended up costing $62 after all of the 'convenience' fees attached!

Date of experience: September 21, 2017
Georgia
1 review
0 helpful votes
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Online tickets made it very easy to buy and print tickets for this event. I would not hesitate to use this service again in the future. I will definitely recommend it to anyone who asks.

Date of experience: September 21, 2017
Canada
1 review
0 helpful votes
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Great service
September 21, 2017

It was great shopping on ticket master, fast and easy to use. I would highly recommend to friends and everyone

Date of experience: September 21, 2017
Texas
1 review
0 helpful votes
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Very good
September 21, 2017

Very good, easy and convenient to people who really appreciate services fast, cause too many people have not time by the work, to make lines or seeking a ticket sales

Date of experience: September 20, 2017
Washington
1 review
0 helpful votes
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Great transaction
September 21, 2017

Very fast service will use them again in the future and tell my friends and relatives about you, i will be a return customer, I've tried other places to purchase my ticket and been very disappointed with the service and getting back to me, thank you again will use you again in the future

Date of experience: September 20, 2017
Texas
1 review
0 helpful votes
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This cite confuses me because I saw that the tickets for the event I'm going to are not available to public for another week and I'm nervous if the tickets will be here on time.

Date of experience: September 20, 2017