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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Hoping I have no problems getting into concert, overall so far great. Was able to find seats. Was able to download and print no problem
This was my first time using Online City Tickets. The site was very easy to navigate and use. No question regarding additional fees or service charges; everything was clearly described. Thank you, can't wait to attend my event!
Will be doing it again! I had easy shopping, efficient payment and fast delivery. Will definitely use 5his service again.
RIPOFF. FEES ARE HIGH AND THEY ARE DISHONEST. ASKED FOR THE BEST SEATS FOR THE PRICE AND THEY GAVE ME OBSTRUCTED VIEW WHEN THERE WERE BETTER SEATS AVAILABLE AND WOULD NOT DO ANYTHING ABOUT IT.
The service fee was a lot higher than expected. Seemed a little ridiculous, but oh well. If that makes someone's paycheck, I'll live with it.
Service fee $20 and $6.95 service charge to deliver by email is very expensive. Email delivery should be free.
I received an email, asking me to click a link confirming that I received the email. I was thinking it would take me a web page where I could print out my tickets. Instead they want me to rate them. I bought the tickets in February and still don't have them. I called and she sent me the same email again. I want my tickets, PLEASE. No clarity with these people.
The site is very user friendly and guide us smoothly to the final confirmation screen. I was unable to purchase tickets afterward on the other web sites promoting the Paul Mcartny concert... There was no tickets available. On the negative side, I find the service charges extremely expensive, especially the charge for sending the tickets by e-mail!
Definitely will be using this site again!
Granted I didn't quite understand the email delivery charge when on other sites, they don't charge for email delivery.
It was fast and easy and I like that a lot of tickets are instant download so I don't have to worry if they will arrive on time or not. The seating charts could be a little more detailed, I ended up googling the venues to see actual seat locations with in sections. Also beware the surcharge per ticket can be pretty steep (like $40 a ticket on the most recent concert I bought for) and then there is a fee for downloading the ticket as well.
The site was fairly easy to navigate, but couldn't see seats on venue map. Also, row number was a lot higher than the site indicated (row 102 as opposed to row 7) Fees should be explained earlier in the process and I didn't anticipate the instant download fee on top of other fees.
Ordering my tickets was well organized, easy to navigate, and reasonably priced. The surcharge I was a bit disappointed with though. This was an online purchase. How much of a surcharge does it take? And then hit with a hidden fee and an insurance fee offer, nickle and dimed. I will say, lower that the other sites. Ended up paying 140. More than the tickets for everything. Per ticket. Not per purchase. Seriously.
I can't see the tickets I am purchasing. Only the section and row. Very frustrating!
Now I can't print the tickets. They have to be downloaded on my phone! What a pain in the@&&
I found the tickets easy to purchase and everything simple to understand. It was very speedy service and the amount was very reasonable. I would recommend your website to anyone else that wants or needs a ticket to a venue. I appreciate and value a good website.
Easy to use and fast had my tickets in less then 3 hours. Love the Hollywood bowl cant wait to enjoy the concert.
Get all the way to the end and then get hit with a $26 per ticket hidden fee is too much ridiculous and obscured
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members