OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
Using the site and getting tickets was a great experience. The only drawback in my opinion was the high service charges.
While I was disappointed at how extremely high the mark up in the ticket price actually was, OnlineCity Tickets, did in all fairness, state that there would be a mark up in pricing.
Also, I was stunned how very quickly I received my ticket. 3 days from order until I had it in my hands & the concert is 3 months away!
I would recommend OnlineCity & plan to use it again when I need tickets to a show that I can't get elsewhere!
I have an order confirmation. And a follow up email that sent me to this page? I didn't recieve any tickets yet. When shall those be in my email? Or are they being sent to my home address?
Unhappy that need to wait till august to get tickets via email to print out.
Do not use these people they use unscrupulous business practices. Would not give a refund 2 minutes after purchase. Uses website that mimics local venue.
This was such an easy site to use and when I had a question, they responded in less than 24 hours. Great service!
Site was very user friendly, no annoying counter timing out while you make choices.
This was a user-friendly site to purchase my tickets.
Site was fine, little jumbled visually, but easy enough to use. Good experience overall.
I WAS ABLE TO LOOK UP WHERE I WANTED THE SEATS AND THE PRICING WAS RIGHT THERE. THE AVAILABILITY OF THE SEATS PER SECTION, IN SEQUENCE, AND ABLE TO DOWNLOAD THE TICKETS IS GREAT.
I WOULD DEFINATELY USE THIS SITE AGAIN AND PASS IT ON TO FRIENDS AND MY FAMILY.
I realized I made a terrible mistake and bought tickets I don't want now and when I called (within 5 minutes of purchase) to try and return them I was told NO! I begged and pleaded and nothing. I have never been so DISAPPOINTED in my life. Any other site or store will allow you to return anything at any time but NOT this one. Save your money or go to another site that allows refunds, you'll be better off.
Not even worth 1 star but I had to chose.
VERY DISAPPOINTED CUSTOMER
I paid double more than a have to pay on the original web site. The one I saw later. Plus i bought two tickets and they were not next to each other! Im going with a girlfriend and we wont sit next to each other for that big ammount of price!
I purchased very expensive tickets 3-1/2 months prior to an event. When I didn't receive my tickets 3 days prior to the event, I began contacting Online City Tickets. They could only say my tickets would be coming. I asked for a refund, I was told, "I apologize, but our guarantee exceeds that period of time up to the event time. We never guaranteed otherwise. We will not be able to give you a refund."
After this I spoke to them on the phone and they offered me lesser seats and a $100 discount (refund). This $100 only paid for the lesser seats we received. Since I was told I couldn't receive a refund (above), I accepted this deal.
They said they offered me a refund, which I dispute and they won't allow me to list to the recorded phone conversation.
Bottom line, I purchased very good tickets well in advance and ended up last row of the entire event. VERY, VERY poor service. I talked to several different people and they were not at all willing to make things right. THEIR MISTAKE; not mine.
Easy to use the site. Tickets were immediately ready for download.
I am so cynical. Am praying the tickets are legit come event day.
I do think your service fee is excessive. Since I had to print off the tickets myself, I think $42.00 is a bit much for 2 tickets.
Am I correct that the ticket costs $22 and I paid $100? If so, I am so unhappy!
It was easy to purchase. But nothing special. Needs to say about buying tickets for groups of more than 4.
About the business
OnlineCityTickets.com is your source for concert, theater and sports tickets. Get your tickets as soon as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members