OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
Very easy to use, quick transaction, very happy with purchase
Ordered tickets in Novemer to Russian Ballet Nutcracker for 12/30 as a Christmas present for my daughter. Was emailed that they were to arrive on are before 12/23.12/24, no tickets, called and asked about the tickets, said they would be emailed shortly. Got email that they would not be emailed until 12/29. Called customer service, no luck, had to speak to a supervisor named Hector G. Very unhelpful. This company should not be allowed to do business. You try to order directly from the box office and their website pulls up. DO NOT USE!
Good experience with this site. Would recommend it to others.
Gracias, estan muy atentos a tu orden y si ya te llegaron los boletos, eso esta muy bien
Living out in Diamond Bar, it's not practical for me to go to the box office. My granddaughter is crazy about theater and so I wanted to get tickets for The King and I as a special treat for us together. Thank you for making it a pleasure -- she's SO excited.
I was pleased with the ordering system. I would use Online City Tickets again in the future. It was an easy process and had no trouble at all.
An awesome experience, would definitely use the site again.
When you spend three times the price that's printed on the ticket, I feel scalped. This may be the norm, but i was a little stunned. The tickets printed out a problem, still haven't used them. Hope the seats are there.
This is the first time I have used this site and I will definitely be using it again. It was fast and easy and I received my tickets within minutes.
When I printed tickets they have someone else's name on them. Sent email to let them know received a response they would have a rep call me as of now no response
Arrived fast, download was super easy. However, the actual cost of the service fees seemed WAY too high. Hard to say I'll be using this as a first (or second... or third) option when service fees add nearly $100 extra!
MY RATING IS A "0"
I search for the nutcracker play in San Diego and come across a website which has on its click link from google "100%money back guarantee" so I go to the website where is has 2 tickets for $61. Awesome! I'm getting these. I scan the website and nowhere on it first page of the purchasing process does it state that this price is PER TICKET! It doesn't even allow you to change the number of ticket validating even further that this price is for the 2 tickets combined. Next page I enter my info and credit card info and my phone starts acting up and before I even know what's happening I must have accidentally clicked on the confirmation and now I'm the page stated "thank you for your purchase of $166.00" i called them immediately, after all they are a company with a "100% money back guarantee" inproceed to call where a customer service agent tells me he can do nothing for me and the tickets are officially mine not even 1 minute after purchasing. After disagreeing with him for 5 minutes telling him my story and stating that the website is misleading he then tells me that he has no one "above" him which I could speak to as he is the manager. So I hang up and call back immediately and this person answers states he is the supervisor. Hmmm, I'd like to work here, everyone with telephone skills gets bumped up to managerial positions quite quickly obviously. How is this place staffing only managers and supervisor to answer telephones? This second gentleman then tells me as well that he must reiterate what his coworker told me because there are no refunds whatsoever and there is also no one "above" them when ch I could voice my concern to. He then suggested to resale my tickets to someone else if I'm not happy with my purchase. Well I refuse to deal with this company and give them my money which I feel was taken in a misleading advertisement so I called my bank and notified them of my concern and fortunately my bank offers help with this for a 20$ fee. I was able to stop payment to this company. I see many other complaint on this website about the same issue. If this happens to you call your bank because the payment is finalized, usually 48hrs.
If you're willing to pay outrageous service fees, you'll get your tickets.
Paid $69 for $35 Journey tickets, will not use again. Bill with handling was $173, I learned a hundred dollar lesson
Fast and easy. I'm not that great with technology and I was able to navigate the site with ease
About the business
OnlineCityTickets.com is your source for concert, theater and sports tickets. Get your tickets as soon as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members