website thubmnail of OnlineCityTickets

OnlineCityTicketsReviews 8,984

3.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate OnlineCityTickets?
grey star
grey star
grey star
grey star
grey star

OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Chris J.
Unfollow Chris J.
Send Message
Share Review
Report Review

Awesome
February 25, 2017

Super easy and convenient, will use them again. Delivered on time and great customer service. Would recommend to anyone.

Date of experience: February 25, 2017
Texas
1 review
0 helpful votes
Follow paul d.
Unfollow paul d.
Send Message
Share Review
Report Review

Fantastic.
February 25, 2017

Quick and easy. Took 4 mins. I don't have anything else to say. It did what it said it was going to do.

Date of experience: February 25, 2017
David R.
Missouri
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Send Message
Share Review
Report Review

Awesome
February 25, 2017

Received Tickets with great speed and accuracy. Really would recommend the service to everyone. it's easy and accurate.

Date of experience: February 25, 2017
Florida
1 review
0 helpful votes
Follow Larry B.
Unfollow Larry B.
Send Message
Share Review
Report Review

Way over charged
February 25, 2017

Paid $216.52 each, for three tickets. When the tickets arrived the face price on the tickets was $71.75. Basically paid 3 times the cost of the tickets. I was expecting fee, but this is legal scalping. Regular tickets were available from the theater's box office but it was closed. I was willing to pay something reasonable for getting the tickets in the evening. However, I really had no idea that they would charge me three times the price. Be very careful of all ticket re-sellers.

Date of experience: February 25, 2017
Canada
1 review
0 helpful votes
Follow Pekka V.
Unfollow Pekka V.
Send Message
Share Review
Report Review

$100USD in fees is price gouging plain and simple. With this in mind, the customer should be made aware of these exorbitant fees right up front with the price.

Units of currency are not displayed. A website serving customers internationally should be displaying the units of currency with the price... not doing so is bad business plain and simple.

Date of experience: February 25, 2017
California
1 review
0 helpful votes
Follow Crystal D.
Unfollow Crystal D.
Send Message
Share Review
Report Review

Great experience thru the whole ordering process however when I downloaded my tickets for printing I noticed they have been issued to someone else I don't even know this other person at all and I wonder if I will have any trouble at the gates wen I attend the event.

Date of experience: February 24, 2017
New York
1 review
0 helpful votes
Follow Karen G.
Unfollow Karen G.
Send Message
Share Review
Report Review

Fantastic!
February 25, 2017

Thank you for this service.
We were apprehensive about using an online service but it turned out okay.
We Received our tickets fast and printed them out so easily.

Date of experience: February 24, 2017
Illinois
1 review
0 helpful votes
Follow Zachary J.
Unfollow Zachary J.
Send Message
Share Review
Report Review

Easy to use
February 25, 2017

It was faster to buy tickets than it was to write this review. Very easy service and probably very helpful for the ticket seller as well

Date of experience: February 24, 2017
Washington
1 review
0 helpful votes
Follow Beverly H.
Unfollow Beverly H.
Send Message
Share Review
Report Review

Great
February 25, 2017

It was wasy to place order and receive the tickets never used this before and I will recommend it in the future and use this site again thanks

Date of experience: February 24, 2017
Pennsylvania
1 review
0 helpful votes
Follow Laurie R.
Unfollow Laurie R.
Send Message
Share Review
Report Review

Extremely satisfied w/ this service. LOVE having the opportunity to purchase tickets before sales open to the general public. More chances that I'll get the seats that I want and for a reasonable price, w/o having to deal w/ ticket agencies. I am tired of scalping agencies scarfing-up most of the tickets for shows and re-selling them at an 80-plus percent mark-up!. OnlineCityTickets helps you stay a step ahead. Thank you OnlineCity Tickets!

Date of experience: February 24, 2017
Virginia
1 review
0 helpful votes
Follow Jason Q.
Unfollow Jason Q.
Send Message
Share Review
Report Review

My wife is mad at me
February 24, 2017

So I get Eric Church tix the only thing she wants to do all year. So I purchase the tix for 120$ for 2 tix. They assign me seats. A month before show they say they can't honor those seats and that they just moved us one secton over. I'm easing going so no big deal right... wrong. We get here and our tix are 25$ seats for a total of 50$ worth of seats. They got me for 120$ making a profit of 70$ on me. Thanks online city tickets. Never again will I use your service. And thanks for the long ride home I'm about to have.

Date of experience: February 24, 2017
Texas
1 review
0 helpful votes
Follow Chelsi m.
Unfollow Chelsi m.
Send Message
Share Review
Report Review

Awesome
January 18, 2021

Quick and painless! It was so easy to navigate the website and I printed my tix instantly! Can't wait to give my bff her bday present!

Date of experience: February 24, 2017
District of Columbia
1 review
0 helpful votes
Follow Elena d.
Unfollow Elena d.
Send Message
Share Review
Report Review

H
January 18, 2021

Hhvcjvphcoggxigxgogcogcogcogcogcohcohcogckgckgckgckgckgclgclg lgclg kg lg ifzkf kg lg lgco gun. Hujgohcog lg oh oh oh oh oh oh oh oh ohcoh

Date of experience: February 24, 2017
North Dakota
1 review
0 helpful votes
Follow TRACY V.
Unfollow TRACY V.
Send Message
Share Review
Report Review

IT WAS EASY
February 24, 2017

IT'S EASY TO USE. AS WELL AS RECEIVING THE TICKETS ONLINE. The steps to ordering and receiving the tickets are very easy. The only part I didn't like was when they call to confirm you ordered they call on a strange line so you don't know who is calling so you don't answer. Other than that I didn't mind the steps

Date of experience: February 24, 2017
New Jersey
1 review
0 helpful votes
Follow Rod g.
Unfollow Rod g.
Send Message
Share Review
Report Review

Review
February 24, 2017

It was quick and easy and didn't take long at all so I hope the show is everything I would expect it to be

Date of experience: February 24, 2017
GB
1 review
0 helpful votes
Follow Lucinda E.
Unfollow Lucinda E.
Send Message
Share Review
Report Review

Surprised by the Pricing
February 24, 2017

Overall the online experience was good. However, the price of the tickets was shocking. The price on the instant ticket that I printed was much less than what I paid. So, it felt like I was overcharged (gouged). It would have been better for the price to have not been placed on the ticket.

Date of experience: February 24, 2017
California
1 review
0 helpful votes
Follow Ann M.
Unfollow Ann M.
Send Message
Share Review
Report Review

Great service
February 24, 2017

Quick and easy! I had no problems finding what I needed. The site was easy to follow. And customer service was excellent!

Date of experience: February 24, 2017
Virginia
1 review
0 helpful votes
Follow Inna M.
Unfollow Inna M.
Send Message
Share Review
Report Review

Great
February 24, 2017

It's very easy and fast ordering tickets online. It was great to be able to see where exactly seats are located and how many sill available so I can let me friends know and hurry up for ordering to the same show as mine.

Date of experience: February 24, 2017
Texas
1 review
0 helpful votes
Follow Neal H.
Unfollow Neal H.
Send Message
Share Review
Report Review

The entire transaction was accomplished quickly without any problems at all. The process was easy to understand and to complete in a minimum amount of time.

Date of experience: February 23, 2017
Washington
1 review
0 helpful votes
Follow Sean H.
Unfollow Sean H.
Send Message
Share Review
Report Review

Really Appreciative!
February 23, 2017

Thank you very much! Looking forward to an amazing night thanks to you! Going to be using this site more in the future!

Date of experience: February 23, 2017