OnlineCityTicketsReviews 8,984

Should have done more shopping around before I purchased tickets from OnlineCityTickets. Tickets are significantly marked up in price and they tack on service charges and delivery charges (even for email delivery). I paid half the cost of my tickets in service charges and delivery charges. Right after I placed an order my friend messaged me saying they had just purchased our tickets--I called customer service within ten minutes of placing the order and they said they do not provide refunds under any circumstances. Total crap. Will not use them again.

With the added "service fees" and the seller's mark up, I ended up paying over $385 for two tickets whose combined face value is less than $160. That's about 2.3 times the value. I understand that the seller and Online City tickets have to make their cut, but $65 and $45 (respectively), is rediculous. $110 markup/fees for an $80 ticket. They do not allow you to view the ticket before committing to the purchase, but I suppose they would be out of business if they did. One of their angles is to deceive you into thinking you're getting your money's worth... until you give them your money. This was my first experience with Online City Tickets, and it WILL be my last. For almost $400 for two tickets, we will be way up on a balcony, practically pushed up against the wall, watching a stage of people I HOPE is Tom Petty's band (from that distance, they'll look like ants).

So, if you like being financially raped, or simply make enough money to throw away toward unjustified service fees, then Online City Tickets is your place.

I paid for 3 tickets for a show in Montreal Canada and when I placed the order it wasn't stated very clear that prices are in USD$ instead of CAD$. I realized after 15 minutes so I called the customer service to cancel my order. I was very bad surprised that they cannot cancel my order even if I hadn't received yet the tickets. It was simply one of the worst experience I ever had; they had no option for me to fix the situation and the agent was just repeating again and again the same phrase from the long "Terms and Conditions" that I signed. It was simply useless.

I purchased tickets that appeared to be quite a bit cheaper than from the ticket outlet. They didn't mention that it was in US dollars and there was a fairly large transaction fee, so the ticket turned out to cost twice as much as the posted price. With that being said, I am happy with the tickets I purchased and am looking forward to the event! The process was very easy and smooth and I was able to print my tickets immediately!

I didn't know all sales were final who reads the term and conditions anyway its too long. I called to get a refund because i wasn't informed the tickets had to be printed (seriously outdated btw if i can buy a movie ticket or a train ticket and get the tickets scanned off my phone why are they not using this technology?) and i was told "well there your tickets now you can sell them or print them out" not to mention i was charged and extra $15 per ticket for buying from them, the tickets were already $52ea and a $7 fee for downloading which upset me the most because all they did was email me a pdf that i have to go print now so i got overcharged $37

Don't use this site to buy your tickets this was my first time i will not make this mistake again next time i'll check out ticket master and definitely shop around it being my first time I felt rushed to buy tickets because i didn't want to miss out on the only good seating that was still available in my price range.

OH I ALMOST FORGOT AFTER MY PURCHASE THEY WANTED A REVIEW BUT AFTER I FILLED OUT ONE START AND EXPLAINED MY DISAPOINTMENT THE EMAIL THAT WAS REQUIRED TO SEND ME MY TICKETS WHICH I RECEIVED I WAS TOLD TO ENTER A VALID EMAIL BUT THE BOX TO ENTER THE EMAIL IN WAS THE ONLY INFORMATION BOX THAT WOULD NO LONGER WORK SO THAT SEEM PRETTY SHADY LIKE THEY DONT WANT MIXED REVEIWS.