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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Let you know when I have used your service. I can't say anything about the service because I havent used it. This is so dumb that you have to write a review about something that you haven't already used. 100 charators.
First time using this service thank you! I really enjoyed the service very much thank you Immensely for this service
A really great place to look for last minute tickets to any show. You will be paying a lot more than face value, but it is still worth it.
I have ordered tickets on line before, and they usually end up a nightmarish experience, but OnLineCity Tickets definitely breaks that mold. Thanks and keepup the good work!
We purchased tickets for a July 4th show at the Hollywood Bowl. We were never advised of the face value, and the transaction was not at all transparent. We paid $230.00 for 3 tickets. Once we received them, we came to find out they were $15.00 tickets - that's just over 5x's face value!
That's not where it ends though - the tickets provided were for children's admissions, so we had to pay the additional fee to convert 2 of them to adult admission pricing. So now, I am out another $40.00. The Hollywood Bowl advised us this is a fraudulent practice, no doubt. Not to mention that by the time we went to box office and sorted it out, we had to change our plans for the evening in terms of food, etc since we lost so much time.
Now, I am calling trying to get the money refunded (and asking for extra as they took my time away), and I am being told 3-5 business days, and I have to fill out forms, etc. This is exactly what they count on and hope for people to just let it go.
Unless you are fully ready to accept their predatory and fraudulent practices and tactics, I would avoid them at all costs!
Ridiculously high service fee of 31% per ticket was not disclosed until after purchase. Fees are outrageous and I will report this tactic to the BBB & AG office. I will NEVER deal with them again for any ticket or service.
This is very convenient! We will be delighted to be able to buy the tickets so easily with no line up and frustration of disappointment!
Thank you!
Fees are very high $28 fee on a $90 ticket seems very very high tickets did arrive in about 3 minutes.
Es la primera vez que compro en el sitio, por el momento todo bien, me llama la atención que mis tickets tengan el nombre de otra persona... según explican es normal. Espero no tener inconvenientes el día del show.
Very fast and easy! Had my tickets printed in less then 10 minutes! Will order again! Thanks! Looking forward to enjoying an awesome *******@dte energy music theater!
Easy transaction BUT It was not disclosed about the fees and how much more the tickets were. It was fast and easy but was disapointed of how much the fees were. Tickets were on sale for $244.00 and I bought 2. The total ended up being $644.34.
First time ordering any kind of ticket online, and your site was hassle free and I would definitely order again.
We are very satisfied with the handling! Easy to use ticketshop. Well worth recommending it. The E-Ticket option is extremly helpful for visitors abroad.
Really quick transaction... pretty easy to order, navigation of the website its easy and clear...
Site was easy and straightforward. Everything was pretty obvious. Nothing was too complicated or confusing. Only bad was just the processing fees were kinda annoyingly high.
Super awesome thank you so much I'm really happy and I have to keep typing to meet the requirement of letters
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members