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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Buying my tickets was fast and easy. No issues and lots of choices at multiple pricepoints. There were no technical issues and My tickets were emailed to me instantly
It's been super easy so far! Until I had to write this review which has to be a 100 words. So now it's just random rambling
This was really easy and straightforward. Also, the fastest transaction i have ever made online. Thank you so much!
I think this was really good way to purchase tickets. It was quick and easy and simple just took me like 3 steps.
Everything appeared very quick, smooth, straight forward, except advanced nod on the $18.35 extra per ticket processing fee. That seemed rather high to me, when the ticket pricing within sections was all over the place. The process was smooth, but the ticket price I quoted to friends was $60 not $79.+. Would have been nice to see the service charge BEFORE ticket confirmation... Just saying it's a wild card amount. Otherwise, all good.
This was quick and easy to navigate! Very excited and no problem downloading my tickets! Thank you for making it so simple!
So far, so good. Easy and quick to order. Would certainly use them again as the need arises. Only issues is the high surcharge - as a percentage, more than other re-seller sites.
User friendly, easy... fees somewhat pricey... but there were also better selection for rows as opposed to others
It was exellent and I have my ticket thank you very much can't wait for the concert I will see you on Thursday night for the concert. Thank you again
Service was convenient and easy to use. However now I am feeling like I am back in school and required to write an essay.
On a positive note, the website was very user friendly. The downside is the surcharge cost added to the ticket price. I am doing all the work and even printing my own tickets! There should only be one surcharge per order, NOT Per Ticket. And it shouldn't be more than $10-$15. Any more than that is simply taking advantage of your customer.
Online City Tickets is a good, easy to use site, with some choice seating tickets, although the service charges were extremely high. I think the tickets were also well above face value, but understandable, as that is based on supply and demand. I chose to get some tickets that were email-able, which probably made the price higher, but worth it. Honestly I thought I was buying them from Bridgestone Arena's official vendor, but noticed immediately after that I did not. Ticketmaster is the official site, but when I checked immediately after buying these from Online City Tickets, Ticketmaster only had a few seats left, and they were really no good (nosebleed, side view). So, I am happy that I "accidentally" bought these tickets from Online City Tickets. I had to print the tickets, which is no problem, and they were actually issued through Ticketmaster to one individual, who I presume then posted them to Online City Tickets for resale. Overall, very happy with the purchase, because it is last minute for a concert that I really wanted to see badly (James Taylor with Bonnie Raitt), and they are great seats
Site was easy to use but cost advertised per ticket is deceiving... I don't mind paying certain prices for tickets but the "total" cost is what should be listed...$22.00 surcharges per ticket is pretty steep!
Was super easy n fast! It was easy to navigate, convenient and quickly got my tickets! Will def recommend this site
Excellent buy thanks for my order evrything is hood thanks i already recice my tikets y yo trato de escribir en ingles pero en español les dire que el servicio fue fantástico gracias ya tengo mi orden
I purchased tickets for the Iron Maiden show in San Antonio June 24th in FEBRUARY! I got tickets in the middle row towards the back and by the sound booth so I could see the FULL stage and HEAR the music CLEARLY! I was told I would receive my tickets 2 days before the show, 2 DAYS? It is FEBRUARY! I waited impatiently for my tickets to arrive. 4 days before the show the tickets shipped, yes; shipped. Not an email, 2 day shipment with UPS. 2 days later, no tickets. I called UPS and found out the tickets were lost. I called online city tickets a total of 5 times in the next day to try to get the problem solved. On EVERY call I was told that they would contact me. Finally on the 5th call and no return call, the night before the show and 412 miles and 6 hours away from Sam Antonio I was told that I would have seats on the same row CLOSER to the stage and the tickets would be emailed to me. 7 hours and 1 phone call later I recieved the tickets via email@ 12:00. I woke up the next morning and left for the show. I walk over to my seats and find that I am facing the side of the stage. Who wants to pay $200 a ticket for a side stage view. I did not see the stage set or back drops until I pulled them up on Facebook after the show. This is by far the WORST experience I have had with tickets in my life and I have been to nearly 100 concerts in my lifetime. In short, just buy your tickets from Ticketmaster
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members