On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very fast and easy to use website from start to finish. No problems making a selection and lightening fast speed to email the tickets to me. High recommended.
The buying process was quick and easy, but they charge an extra $7.50 for the instant download which is unnecessary in my opinion. Other than that everything was great!
Thanks you, I found the tickets I was looking for at a good price, I was kind of surprise for the service fee, but did not bother, thanks.
Regards
Service charges a bit steep. Otherwise user friendly. I'd like to select my own seating though. Order took a few minutes which I found acceptable.
Easy site. Quick shopping. Cannot complain. Every step of shopping experience was clear & easy to navigate.
Never used this site before, but this will not be the last time. They showed every ticket still available and was at better prices, even with their service charges.
This site has excellent tickets not offered on other sites, and it's easy to use / fast. However, there is a hidden fee (visible once "electronic delivery" is chosen). A $7.50 fee for electronic delivery - sure. But 30% of the ticket price (which is already over face value) as a "service charge"? For instance, for a $145 ticket (that was originally $75) there is a $44.22 service charge per ticket on top of that (in addition to the $7.50 for electronic delivery). Yikes!
I read a few alarming reviews about being "double sold" tickets. If this were to happen, I'd be quite disappointed, of course, but it all seemed like a very smooth process from beginning to end. It was a bit pricey with the fees and "email delivery" charge of $6:95 - why so steep for the simple click of a button - or even an automated procedure?! Anyway, the concert should be a real treat for my son. He'll be giddy with excitement when he finds out.
Fees are pretty high, but I received my tickets within 3 days. ( the actual paper tickets not e-tickets) They let you use your PayPal account if you'd like.
Awesome ever since I was a young boy I played the silver ball from Soho down to Brighton I must have played them all I've never seen nothing like him in any amusement huh that deaf dumb and blind kid sure plays a mean pinball he's a pinball wizard there's got to be a Twist a pinball wizard with such Supple wrists he plays by sense of smell since it's the lights flashing no tell motel that deaf dumb and blind kid sure plays a mean pinball he never tilts at all he plays by sense of smell he becomes part of the machine feeling all the bumpers he's always playing keep clean he plays by intuition the digit counter Falls that deaf dumb and blind kid sure plays a mean pinball
I have received an order confirmation but have not received yet the ticket. When will i receive the ticket or the e-ticket?
Quickest easiest tickets I ever purchased. Recommend this site for anyone looking to buy tickets to events in the city
I'm a single mother who always does her best to provide all of my child's necessities and most of her wants and desires. We had been constantly checking prices since the pre-sale months ago. And 3 days before the event. Great price, last minute... end of summer, before school starts concert to see her favorite artist ED SHEERAN
Site is really easy to use. Got thru the process in less than 5 minutes. Confirmation email came immediately so within 10 minutes, probably less, I ordered tickets, paid for them, and printed them out.
This was an awesome experience. Quick, easy, and painless. I already had to spend a fair amount of money so the last thing I want is a challenging experiencing.
Thank you!
Í thank for help me on buy tickets its my firts time buy tickets on Line its a god experience you have a great gis people parking on dear
Got my tickets in a timely manner through email, can't believe I would be charged a service fee to be sent an email
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members