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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
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Good very good expireance I didn't struggle a lot to place my order I will order more tickets online because it's very simple with this website
I really like the ease of shopping for concert tickets on-line but cannot imagine why the service fees are so outrageous!
Very disappointed in the misleading cost, I payed $125.00 per ticket plus$38.00fee, so basically paid $163.00 per ticket for a $59.90 ticket, if my wife and didn't love the Eagles, I'd cancel, so you win this time, but never again!
I like the way you can compare sections and rows to get the best deal. Simple and easy to use. The only thing I would add are specific seats when shopping for tickets; better way to ascertain whether the value matches the price.
It seems these tickets are priced at a resale price the original purchaser suggested. I find that to be a deceptive practice. The difference in the original price plus service charges makes the cost of this ticket three times the original price.
This is the easiest way to your tickets! I normally do not use online services. But this online service has change my mind. I recommended to all of you.
This was a very easy and clear website to use. My only complaint is that I was charged about $19 in service fees that I did not deem necessary. In the future, I would like to see these fees eradicated or at least reduced.
I went to the Rogers place website to order tickets for a venue in Edmonton Ab and it somehow redirected me to onlinecitytickets... not only does it not say anything about being charged in US funds but I also have NOT received my tickets which I paid most double the price for and they were ordered months ago! Over all very unhappy with the website
The service was great and everything goes good. Will make a review when I can get in the show. Thanks for all...
Great tickets and site. Can't wait for the show. Thank you for making this difficult and making me type 100 words. Really? I just want my tickets. Blah blah blah
It was quick and easy... a few clicks and Boom I have my tickets. Reading some of the reviews... I did not get charged a $50 ticket fee/ service charge. And for those who order from a US site should know that they will be paying in us funds which means a currency exchange rate
This was very easy to buy, everything was very fast. Seat is good for the price. Reliable. Trustworthy.
$22 in feed to order a $47 ticket is absolutely ridiculous and borderline criminal... but I got a ticket I guess... your fees are too high and something you should seriously review. I will review other options when purchasing tickets before yours next time.
Im so excited to go and see U2, am I dreaming, this sight was fast and easy to follow, I would definitely recommend to friends and family!
Fast and easy... good job... a little pricey with the service charge... didnt really see that coming... should say upfront... PLUS service charge $ 50 each...
Although the surcharge was a little steep, the ease of use on their website and prompt delivery was worth it. I would defiantly use this service again in the future.
My experience was awesome and I can't wait for the concert! I hope others have the same easy to use experience!
Nowhere did I see that the tickets were to be paid in US dollars. I am extremely unhappy with what I have been charged for my tickets.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members