website thubmnail of OnlineCityTickets

OnlineCityTicketsReviews 8,984

3.7

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Canada
1 review
0 helpful votes
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Good
September 19, 2017

Good good I don't know? The site was good received the tickets quick, haven't used them yet. I don't like how I have to write 100 word review on something I have not been able to use,

Date of experience: September 19, 2017
Texas
1 review
0 helpful votes
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Good service
September 19, 2017

I am extremely satisfied with the speedy and professional service I have received online. Thank you so very much!

Date of experience: September 19, 2017
California
1 review
0 helpful votes
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Good enough
September 19, 2017

Got a ticket... didnt like some of the features. Having to rate the site to continue for final result and having to sign in to things to get to the confirmation is rediculolse... also the fact of an email charge and other charges wasnt the best... got the ticket, thats all i wanted to say but there was 100 word minimum so as a result, here you go.

Date of experience: September 19, 2017
California
1 review
0 helpful votes
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Foo Fighters
September 19, 2017

Was able to get good seats for a sold out concert at a decent price. Nice! Service fee was a bit pricey, but still happy that I could find tickets. I should have bought them when I had the opportunity when they first went on sale... oh well

Date of experience: September 19, 2017
California
1 review
0 helpful votes
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Great
September 19, 2017

I really liked the service they provide. It was fast and easy. There is no way to get lost and the page wouldn't freeze or kick me out of the service which is was great compared to other websites

Date of experience: September 19, 2017
Karen S.
Tennessee
1 review
0 helpful votes
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I moved around the website and ordered tix with the greatest of ease. Perfect. Had the tix ordered within 10 mins.
Thanks. Cannot wait for the show Les Miserables!!!!!
Karen Spear

Date of experience: September 19, 2017
Michigan
1 review
0 helpful votes
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Very simple
September 19, 2017

Had no problems, paid what I expected. I never heard of this site. Only used it because it was linked to Mohegan Sun. Otherwise I would have went to the more well known ticket sites.

Date of experience: September 19, 2017
Ohio
2 reviews
0 helpful votes
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Thank you!
September 19, 2017

WOW!... that was fast and convenient! It saves a lot of time and running around when you can get tickets, fast and online. The quickness of the confirmation made it nice, not to have to wait a long time for my tickets. Thanks again!

Date of experience: September 19, 2017
Washington
1 review
0 helpful votes
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Easy to use
September 19, 2017

The site itself was very easy to use. I did not being asked for a choice of delivery option and my ONLY option was for them to be downloaded and then charging me an addition $7.50, as well as when I entered my address it said it couldn't be verified so then instead of it giving my options I had to keep going back in to figure out what it wanted... very annoying.

Date of experience: September 19, 2017
Washington
2 reviews
0 helpful votes
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Easy as pie!
September 19, 2017

Quickest way to pay I have found yet! Much easier than entering all your cc data every time you make a purchase!

Len Ward

Date of experience: September 19, 2017
Louisiana
1 review
0 helpful votes
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Like credit card check
September 18, 2017

Ty when will I receive tickets i leave Thursday mornig for Houston so I really need to know if i need to change shipping

Date of experience: September 18, 2017
Texas
1 review
0 helpful votes
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Great
September 18, 2017

When u first got on this website i noticed that i could find everything fast and easy. It was quick and simple to do. And i had got the tickets that i needed.

Date of experience: September 18, 2017
New Mexico
1 review
0 helpful votes
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Satisfied with the quickness just did not like the additional charges i had to pay i dont know if i would be purchasing tickets in the future we will have to see

Date of experience: September 18, 2017
Colorado
1 review
0 helpful votes
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Excellent
September 18, 2017

Great help and very simple. Great response to tickets ordered. Gift given to my nephew for a graduation present and his girlfriend and me.

Date of experience: September 18, 2017
Washington
1 review
0 helpful votes
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Macklemore tix
September 18, 2017

Easy to place order. This was the first time I have used this service and once my tickets are shipped I would recommend this to anyone,

Date of experience: September 18, 2017
Tennessee
1 review
1 helpful vote
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They charge to much, go elsewhere if you can. Charge you $53.00 in fees! $45 for a "service charge" and then another $7.50 to e-mail you the ticket. Does it cost $7.50 to send an e-mail?!

Date of experience: September 18, 2017
Florida
1 review
0 helpful votes
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Good Job
September 18, 2017

Quick and Easy. Good service, prompt delivery, an easy to use website, even for old farts like me, I will recommend it to others

Date of experience: September 18, 2017
Colorado
1 review
0 helpful votes
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Awesome
September 18, 2017

I received my order today and fast. No hassle. Very easy to navigate through and order. First time using it and I will highly recommend from ordering. Not sketchy or shady.

Date of experience: September 18, 2017
Pennsylvania
2 reviews
0 helpful votes
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More description on limited or obstructed view situation would have been better. Just how much will be obstructed - will this affect our view of performance? Do not wish to be published for others to see - only you to be able to improve your services.

Date of experience: September 18, 2017
Texas
1 review
0 helpful votes
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Website is very user friendly, but your service charge PER TICKET is ridiculous! And now I have to use at least 100 characters for this review... also ridiculous

Date of experience: September 18, 2017