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OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Been a customer for years. Will highly recommend. I always check One Travel for every ticket that I need when I have travels.
Tuvimos dificultad con el uso de la tarjeta One Travel Credit Card. La misma no fue aceptada para pagar ciertos servicios solicitados como seguros. Buenos precios pero deben de orientar mejor a los pasajeros
Tuvimos dificultad con el uso de la tarjeta One Travel Credit Card. La misma no fue aceptada para pagar ciertos servicios solicitados como seguros
Hope this customer service is as good as on line
I lived in Australia for many years so I know what to expect
I like very much the 24 hour free cancellation you offer
Very informative, thorough as well. One travel has excellent follow up. I felt appreciated as a client which is exceeding rare in the travel industry anymore.
Problems with site directions and navigation of the site.
Well done.got our seats for the two way one ways to MX and back.
I'd say it was an OK experience, but somewhat confusing.
I tried the chat with us but did not achieve what I wanted
Sometimes difficult to manoeuvre through the different pages
I can not check in…
Flight times are good but further info regarding seat selection and added costs are a little confusing.
I found it a bit to book my seats and extra insurance.
I'm still requiring help with my seat choice!. The seat that I selected never went through. So no seat yet. And I'd like to pay for my one checked baggage.
I would like to change my seat and or book a seat.
Super genial, muy fácil y Rapido, y buen precio, me pareció fabuloso
Easy App, thank you, website easy to find packages
Good booking perfectly easy very accommodating and I've taken the price I've been in choice for a long time.
Berry nice i was no inconvenience at all thank you
Booking and confirmation of my travel were promptly made and sent to my email.
Thank You! We appreciate you taking the time.
Easy navigation of site. Choices for times and dates plus choosing non stop flights are laid out easily for the non tech savvy customers.
Great Support and keen to solve my problem in a fast manner
Categories are well organized and it was easy to follow.
Fast and quick very easy to use website very pleased
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From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have contacted this customer to ask if there are any questions or concerns we can assist with.