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OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far so good! My name is not Rupert, It is Bernhard Purk. I'm the guy that did the booking.
Rupert is one of the fellows that will be in the other room.
Everything was made very easy to navigate your way around the booking system.
I'm not very good at online stuff but it was so easy.
Pretty easy to use site but would like hotel maps in order to get a better idea of location.
I LIKE YOUR RATES AND INTERFACE. Previous good experience around rates got me back to the site. I am satisfied with the options that I found this time and happily booked my trip
Was easy to book with this company I don't like Jetstar but as it was the cheapest I chose it I would like to request boarding assistance for Mrs Stanbury as she is 83 years old and requires some help with boarding and to get to the gate if possible
Pretty efficate friendly service
I really don't have much else. To say all I did was book a one way flight ticket not sure yet how it will all pan out
Easy booking every step of the way even booked my rental car here.
I use OneTravel for so many years. I have the best service by buying a ticket here.
1. I booked and paid through you, One Travel, for flights Melb-Phnom Penh and return.
2. My booking through you and confirmed by at least two emails was to depart Phnom Penh on Wed 22 Feb. The airline you booked, Jetstar, have me flying on 21 Feb. Speaking to them, they blame you, speaking to you, you blame them. But the end of my holiday is stuffed.
We have reached out to the passenger to obtain additional information so we can assist with the concern.
Excellent and friendly to process the booking. I appreciate your quick response and good service
Long time to book, wrong information to charge on the credit card. Cannot select my seats
Unable to select seats. I like to select my seat at the time of booking.
Easy management of trip. Unfortunately they were unable to get my bags,
It was great navigating in the application. I appreciate that it is an easy way to contact the agency.
Updates are important.
Easy to navigate. Hoping there are not fine prints hidden
Process was quick and easy, was able to book flight in 10 minutes
Excellent services and easy site to use. And I would continue to use this site again in my future booking.
ITS WAS QUICK AND EASY TO BOOK A FLIGHT. I would use this site again in the future. Thank you!
I am lost on confirmation of what has been competed. My credit card has been hit a number of times when selecting seats. I called a representative to help, I got transferred was placed on hold but was not muted on your end, could hear office people but no one would attend to my call
We have reached out to the passenger to obtain additional information so we can assist with the concern.
Online experience so far has been awesome. Purchasing the flights was easy, they sent appropriate information ahead of time, and offered early online check in!
Been very good except when trying to book car rental then it didn't work
From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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