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The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
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Very good in service prompt and informative. Hope that we will get better experience and satisfaction throughout our travel.
The service has been fantastic to help me with my tickets and seating.
I booked flights with this company a coue
Of times and paid for seats and when I checked in the airlines did not see any reserved seats and no knowledge of payments for reserving the seats. ONETRAVEL took my money and the airlines denied the confirmed seats that stated in my etickets given by OneTravel. Do not trust this company!
Booking was very easy, the agent was polite and sound friendly with lots of experience
Very easy to navigate booking process. The website instructions are clear and easy to follow.
Flight availability options fit my needs. Very efficient and helpful.
Quickly and easy pricing for flights well in the range
Fast and great service. The itinerary was clear. Follow ups are readily available.
Pretty easy to use to book my flight online. I am not most tech savvy person, so I like easy...
Very good experience customer service is very good
I have spent upwards of 2 hours on your chat box without getting anywhere. My booking reference is *******. I booked through one travel to fly from Paris (Orly) to Biarittz on 1 May. First the flight was delayed with the flight time changing from a morning to an afternoon flight and now it has been rescheduled for 2 days later! Although this change has messed up my forward bookings, I was wanting to accept the changes through the chat box. Chat box reps said the flight had not been rescheduled but it has as I have received 3 emails asking me to accept the new changes. Please can someone email me on *******@xtra.co.nz to HELP. I tried the phone number given and even it didn't work.
Simple to navigate and well documented site. A follow-up call from One Travel agent was very prompt and professionally done. Great experience all round.
One travel changed my fly so my layover is longer, this is not fair, I bought my ticket with a diferent squedule and then later one travel changed i suppose is convenient for them shame on you
Thank you for your feedback. As a travel agency, we have no control over changes an airline makes to their flight schedules. We appreciate you taking the time.
Must say I like it. Overall it was good, coming back to Curacao we had a little delay.
Also we had problems check inn from home and also going back to Curacao we got problems with that.
I wanted to see if my ticket seat was confirm to Go back to Curacao so I can get the seats I ask for but. Because I could not check in early from the hotel. I got the last seats on the plane and that was not a nice seat.
Awful customer service tried to cancel my booking two times and they would just end the call without saying anything, don't older any solution definitely I'm not traveling with company ever again
Customer has been assisted
Easy and efficient and a great price. Can't wait to fly with them
Buenos precios y rapidez. Tenían el disponible el itinerario que necesitaba.
OneTravel is good for booking flights and good for using
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
This is being addressed with the customer.