OneTravel

Very easy processing, great fare and multiple choices for your travel needs

Fast friendly efficient easy navigation and always offers all options

This year again my husband decided to use one travel, wrong decision again. Jusr the night before leaving at 8:00 o'clock we received an e-mail to inform us that first leg of our trip was cancelled. We calked the company and were offered an option which was flying to India to go to Thailand and after asking many details found out that It would be a very very long road, with lot of waiting in airports. Then It took tow hours arguing over the phone to cancel without fees charged, but don't need ti say that I had to fight with them! We finally ended up calling the transporter United Airlines and were put on the same same flught the next day. United airlines staff was very very accommodating!

A close second to necrotizing fasciitis. We changed flights and they gave us a voucher to redeem. When we tried we found out they tack on so many fees it would cost us double the amount of the ticket alone just to use our money we spent. While on the phone with their customer support, not only were they very disrespectful, they also had the odacity to ask us if we understood the english language. I may not be an english major, but its the only language i have ever known. Overall, at least you can cut away a flesh eating infection. This company's deception and awful customer service will linger forever.

I booked my cheap flight ($942) on 16th July with onetravel from Iraq to Germany, and on 18th, less then 12 hours into the flight, i still have not got tickets. Numerous international phone calls to them (30 min duration) were simply switching from one "so called department" to another, with "questions about verification process" which seems to be questions of stealing identity. Luckily USD942 was not deducted from my bank account, (i am still checking as sometimes there is no traces about it) as my bank has got strict verification hopefully.

Bought a ticket on 21 Oct to travel home for Christmas from my new job. On 23 Oct, the job offer fell through and I called to cancel. Before I could give the cancellation number, the internet went down. Being in Liberia with poor connectivity, I couldn't contact to cancel again until 25 Oct. Instead of paying the $150 cancellation fee and receiving the full price for the ticket, I was told I had to pay an additional $75 on top of the $150 cancellation fee. DON'T USE.

I booked a one way ticket to SF with One Travel and ended up paying more than if I had booked directly with the airlines, but I accepted that because it was my fault for my not checking more thoroughly. The part that infuriated me is that when I went to check in I was charged for my bag which is free with my credit card. One Travel did not use my credit card and therefore I had to pay AN ADDITIONAL $25.00. When I tried to call them, I got put on hold until finally they disconnected me. I wrote them and email and I'm still waiting to hear back. I've booked United flights with other websites before and this has not happened. In the future, I will make every effort to book directly with the airlines.

My overall experience so far is just wonderful and the transaction is just so easy

WOW! That was easy! I have been dancing through budget.com sites for two days... one actually booked then contacted me that there was an issue with my card (my card was fine) and offered me the same flight for 3X what was offered! TWICE!
I should have come here to begin with. I have reserved here before with no problems either with the booking or the trip!

We flew on June 6 from Catania, Sicily, to Rome on a Ryanair flight booked online with OneTravel. At the airport we were told that since we had not printed boarding passes in advancea Ryanair policywe had to pay $50 each for 2 boarding passes. OneTravels receipt for this flight says nothing about printing boarding passes in advance or paying a penalty. OneTravel is indifferent to our problem. A supervisor said it was our responsibility to know the Ryanair policy. He said, When you book online, you are your own travel agent. If thats the case, who needs OneTravel?

I have used One Travel for the last few months to purchase flights and to rent a vehicle. Unfortunately my experience has not been the best because I was not able to receive a full refund for a vehicle that I could not get. After canceling that reservation ahead of time, I was informed that I would not get a refund because of the insurance that was on the car. I was very disappointed to hear that seeing the fact that I was not able to get the vehicle for the event I needed it for. As of today, which is 3 months later, and after speaking with several managers about the situation, I was told I would receive full credit. However, I am still waiting and have not received any follow up calls or communication regarding it. I have decided to give up kn it because obviously, it's a lack of integrity on One Travels part of which I am exhausted from calling and playing the waiting game.