OneTravel

My overall experience so far is just wonderful and the transaction is just so easy

WOW! That was easy! I have been dancing through budget.com sites for two days... one actually booked then contacted me that there was an issue with my card (my card was fine) and offered me the same flight for 3X what was offered! TWICE!
I should have come here to begin with. I have reserved here before with no problems either with the booking or the trip!

Cheap fares I will book again with you. The layovers are for real. It is cheap because we got a lot of layovers.

We flew on June 6 from Catania, Sicily, to Rome on a Ryanair flight booked online with OneTravel. At the airport we were told that since we had not printed boarding passes in advancea Ryanair policywe had to pay $50 each for 2 boarding passes. OneTravels receipt for this flight says nothing about printing boarding passes in advance or paying a penalty. OneTravel is indifferent to our problem. A supervisor said it was our responsibility to know the Ryanair policy. He said, When you book online, you are your own travel agent. If thats the case, who needs OneTravel?

I have used One Travel for the last few months to purchase flights and to rent a vehicle. Unfortunately my experience has not been the best because I was not able to receive a full refund for a vehicle that I could not get. After canceling that reservation ahead of time, I was informed that I would not get a refund because of the insurance that was on the car. I was very disappointed to hear that seeing the fact that I was not able to get the vehicle for the event I needed it for. As of today, which is 3 months later, and after speaking with several managers about the situation, I was told I would receive full credit. However, I am still waiting and have not received any follow up calls or communication regarding it. I have decided to give up kn it because obviously, it's a lack of integrity on One Travels part of which I am exhausted from calling and playing the waiting game.

I am happy for the constant reminder and care for us travellers. Congratulations ONETRAVEL... keep going in your service to humanity.
It was a big help for me because the ONETRAVEL listened to me with a kind, patient and generous heart by answering my questions and clarifications regarding the details of my travel. The constant follow-up is a big help too for me to be reminded of my upcoming travels. I am already excited for my flight tomorrow and the coming days. Thank you, thank, thank you very much for everything.

Service provided by Werner its the worse that i ever received my hole life, not professional, bad attitude, not willing to assist or provide a resolution to my problem, and when I asked to talk to a supervisor, he said that no one was available, a supervisor named Bearden supposed to called me back but that never happened, I called back and a girl named Teresa told me that the supervisor noted o, the system that there was nothing he can do for me. This is the worse experience I ever had in all of the years that I have been traveling in, and out of the country, I don't recommend this company at all, I'm very disappointed. I rather lose money than travel with a company like this. What type of company don't care about their customers, they prefer lose customers that help with our concerns.

One travel booked me through Japan changing airports which is not allowed. Then their customer service refused to fix the issue. I called airline which was ticketed and all they asked is onetravel call them and they would assist in fixing the issue and one travel customer service refused.

I booked a flight to Vegas from Calgary yesterday. There was a small banner underneath the booking labelled "Flexible Dates". Those dates weren't going to work for me, so I continued with what I thought were the original dates I had chosen. I completed the sale, and when I looked at my itinerary, the site had booked the dates I didn't want!
After speaking with "customer service", they charged me an EXTRA $290 for the changes!
Of course, they offered me a full refund, but how was that possible when I had other people meeting me in Vegas? So I ended up paying the extra, but will absolutely NEVER use this gong-show of a company again.

First of all the representative's are rude, not helpful whatsoever, I tired calling multiple times to the customer service number and they kept telling me I would receive an email of the adjusted name on my flight, never did. I had to live chat with a representative who told me I had to rebook my whole flight and I would be charged a fee to adjust the name and also had to pay to rebook my flight and change the dates. I ended up cancelling my flight only to be charged 50 to cancel, received an email saying there was a $25 cancellation fee when I asked this to the representative said I would get a different email with correct amount, received an additional email saying there was a $50 cancellation fee. So they pick and choose the cancellation fees. Worst company.

Been trying to get to speak to someone about my flight cancellation. Was transferred twice and was on hold for 2.5 hours after which my call was dropped. My flight is next week and no resolution. This company is so quick in booking your flights and calls you nonstop to try to force you to buy their seat reservations and travel insurance but now that I reach out to have my flights cancelled, they made me wait and drop my call after 2.5 hours. Please spare yourself from this trap. DO NOT MAKE THE SAME MISTAKE AS I DID. Their flight deals are not really great and their customer service is $#*!ty! I wonder why they are still in business. Please stay away. I would gladly speak to someone from their company who would get in touch with me to resolve this issue! Until then, i will come back for my next review to spare future victims! PLEASE STAY AWAY AND PROTECT YOURSELVES.

I booked ticket to india through them and they booked me with turkish air and baggage limit is 2 bags at check in because website doesnot explain anything about baggage so they booked me with one bag and now I have to pay another $200 for second bag, I will tell everybody who is booking international flight you book through the airline otherwise you will be in big trouble like me and onetravel will not help you on that, I will never book through them again

One way travel gave me the runaround on a cancelled flight for a whole year until one day they told me this was the last day I can get my money back they called the airline and told me that I couldn't get my money back I called the airline and they told me that they didn't even file a claim and they'd be more and happy to give me my money back as soon as they filed a claim Probably spent 8 to 10 hours on the phone with them very shady people I have never ever had this happen to me the way they did it to me be very careful this company and the people that help you. They are dishonest and are scammers.

On the way home from our honeymoon, my wife and I were stuck in an airport 24 hours because OneTravel sold us tickets without enough layover time between flights. The first flight that day was late, and no airline would accept responsibility for what they called an "illegal ticket", so we had to pay for room and meals out of pocket.

Calling OneTravel later on to find out their policies, I had to endure bad music, followed by a jarring, screeching burst of static every few minutes, as though they REALLY did not want me to stay on the line. The employee I eventually talked to was polite but unhelpful, so we are now forced to blame OneTravel for costing us extra time and money, as well as causing stress on what should have been the happy conclusion of our honeymoon.

We concluded that it's better to pay more for a real booking service, and we will never use OneTravel again, nor will we recommend it to anyone we know.

Do NOT use this site. Terrible customer service after they take your money. Had a hotel reserved and paid for. When I showed up, the hotel had sold to another chain... I had no reservation even though One travel already charged my credit card 90 days prior, I ended up spending 3 times the amount to get a new hotel room on short notice. After 3 calls and holding for more than 15 minutes on each call to talk with their customer service reps, they can't do anyting other than give the message to management. Now still waiting for MANAGEMENT to call me... and waiting... and waiting... and waiting...