OneTravel

Well-designed and easily understood booking system. Besides, OneTravel has the best professional employees who are always ready to support clients in giving accurate information on their travelling.

Unbelievable, they charged me for the insurance which i didnt add on. And COULDNT SHOW ANY PROOF OF INSURANCE PURCHASE

Tried to tell them that i didnt add it. The latest itinerary was emailed on 15 March, the insurance was still appeared as recommendation.

They showed me their record of debiting my card for insurance on the 17MARCH which proved NOTHING as it just their system record.
The most ridiculous thing is, i CANCELLED my booking on 17 March so how could i add insurance on the same day as their record of debiting money from my card?

IN CASE I DID add insurance on 17 March, i believed OneTravel might have sent me an email. But only cancellation emails sent on that day.

The reprentative who chatted with me stopped without any reason when i asked for itinerary showed clearly insurance was added on.

I believed One Travel tried to take money from me in that way. So disappointed

In addition there is this moronic airline agent called OneTravel, who sent me to wrong city, I told them for weeks I want to go to Leon Mexico. Damn lady keeps saying Monterrey... WTF. She dont get it. LEON MX. So now she convinced me I'm dumb. It's the name like JFK... I arrive in Dallas. I have to buy new ticket. Cost 700$ US and credit card did not work even though I paid it off. And a hotel $100, and this is true cab driver kidnaped me to the Mexican border. It's true. Look 800 complaints, they played the recording and I do say Monterrey. "Listen ** I dont want to got to ** Monterrey."

NOW

In addition there is this moronic airline agent called OneTravel, who sent me to wrong city, I told them for weeks I want to go to Leon Mexico. Damn lady keeps saying Monterrey... WTF. She dont get it. LEON MX. So now she convinced me I'm dumb. It's the name like JFK... I arrive in Dallas. I have to buy new ticket. Cost 700$ US and credit card did not work even though I paid it off. And a hotel $100, and this is true cab driver kidnaped me to the Mexican border. It's true. Look 800 complaints, they played the recording and I do say Monterrey. "Listen ** I dont want to got to ** Monterrey."

Very responsive my request is granted so fast.the thing is have charge

This rates as one of the most displeasing travel booking experiences of my 62 years. I booked a flight for two and confirmed but immediately realized that the fee was in US dollars and not Cdn. I called their support line in under five minutes and was told first that there is no way to cancel the flight. After asking to speak to a supervisor and then transferred, I did speak to someone. I was told that it would cost me $50 (US) per person to cancel the booking. This a pure ripoff and a way to extort some money from me. WARNING. DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE NOT TO BE TRUSTED AND THEIR BUSINESS PRACTIVE, IN MY OPINION, IS TERRIBLE.

Good/fast and not complicated although I want to wait the cheap flight but sadly they didn't come out that's why I pay more than, hopefully I'll get the cheap flight next time..

VERY VERY VERY bad experience. They change my schedule, didn't give me details about it, they told me to call the airline company to deal with the change. I called non stop for a few days and no results. I asked to talk to a manager and a supervisor called me after two days. My flight is after tomorrow and they told me there is an issue with the ticket; I am waiting for a call back for about 11 hours and nobody called to inform me about my ticket. DON'T recommend! VERY VERY BAD SERVICE; UNPROFESSIONALS!

OneTravel is CheapOair is FarePortal, INC. One company of FRAUDSTERS. They will take your money. Yes. They will provide you with a ticket. But that's where it ends. If there's a cancellation, and there are MANY cancellations since this Covid thing started, you'd be offered better flight change choices from the airlines, and OT/COA/FP Fraudsters will even recommend/encourage that you do. That will absolve them from offering any more service and they will use that against you when it comes time to get a refund from them. They will not give you a refund. Put that out of your mind. That's why I call them Fraudsters, because they offer no real service apart from taking your money in exchange for tickets that will likely be cancelled or changed. So why bother. They offer ZERO service. Look at the Dept. of Trans. Consumer complaints. They're #1 SCAMMERS. Look at my last email from them. From the "Supervisor" of the "Tender Loving Care Team" It says they have processed a refund. LIARS. There is NO refund. They have probably spent the $1200 buck they owe me paying their "TLC Supervisors" and lawyers to fight to NOT give me my refund. I've filed multiple complaints against this scourge of a company. You have been forewarned...

THIS COMPANY FLAT OUT LIES TO YOU IT STATES WHEN YOU MAKE A RESERVATION THAT U CAN CANCEL WITHIN 4 HOURS IF YOU HAVE A PROBLEM WHEN I DID THIS THEY KEPT LYING TO ME TELLING ME THEIR SYSTEM WAS DOWN TO CALL BACK SO I DID AND SAID I NEEDED TO BOOK A FLIGHT WOULDN'T YOU GUESS THE SYSTEM WAS WORKING FINE UNTIL I TOLD THEM I NEEDED TO CANCEL A FLIGHT THEN ALL OF A SUDDEN IT WASN'T WORKING AGAIN OHH AND THEY ALSO OVER CHARGED MY CREDIT CARD! CROOKS! BEWARE USE A REPUTABLE COMPANY THEY ARE A CON AGENCY!

When I called in about this trip, the agent found me a much better option for my return trip, that saved me $200.

When I pay my card it should show on my receipt in my email the full amount but it seems my card has been charged for more than 1400 NZD. The only amount shown that was $1053.72.

I'm happy because your app is useful I use it for several years

Easy booking, good price and good service. Flight time is just what we needed.

I never leave reviews but with this experience I have to. I have been trying to change the second half of my flight with this agency. Each time I call they quote me a different price for the change claiming that the airline itself charges this price and fees. Mind you I called the airline before each call with this agency and the airline, each time, gave me the same price, $225 dollar changing fee and no price change in the fare. OneTravel told me the first time it would cost me $622. I called the airline back and they said that was inaccurate and they left a note for the next time they call that it is only $225. I called OneTravel back and was quoted $922. Than I called back 20 minutes later, after calling the airline once again and still being told it was only $225, and was quoted $409. When I asked to speak to a supervisor they told me one was not available. This company is a complete and total ripoff! Stay away and just book directly through the airline! Biggest mistake I've ever made!

On line booking was streamlined and not complicated. Thank you!

Thank you very much for your collaboration and assistance. Regards.