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Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
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I spoke to Kirsty today. And she was able to point me in the right direction on claiming my insurance.
Just what we like to hear, thank you for your review Roberta. We will be sure to pass on your comments.
Thanks,
Onecom
Asked the questions and got the answers straight away followed up with promised emails.
This is third time I have used chat during lockdown and always had my questions dealt with fast and to think all the parts of my life I have wasted dealing direct with Vodafone--so much better
We really appreciate you taking the time to leave us a review, Howard.
Thanks,
Onecom.
Chat support was amazing. But I'm not a fan of the company. They have been mis leading by not providing a contract stating the deal that was offered to me at the start of tariff and then the prices quoted me has changed to a higher tariff.
Thank you for sharing your experience. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we appreciate you taking the time to provide it.
Thanks,
Onecom
Daniel was extremely helpful, and kept me informed of his actions throughout our chat.
He responded to my query efficiently, and was very polite - he made the process very easy which was unexpected; thank you Daniel
Just what we like to hear, thank you for your review Joanne. We will be sure to pass on your comments.
Thanks,
Onecom
Activated my sim card really quickly. He was really fast, polite and I'm up and running. Tottenham will win the league in the next 5 years and I should now be over 100 characters
We’re glad to hear that you are happy with the service provided, Stuart.
Thanks,
Onecom
Spoke today with Elysia B, very helpful! Sorted my query efficiently and politely. I would definitely feel comfortable about using the service again! Thanks Elysia
We’re glad to hear that you are happy with the service provided, Deb. We will be sure to pass on your comments.
Thanks,
Onecom
Online chat with James D. James was very helpful and answered my questions. Thankyou. I hope my children can now log back into their spotify account!
Just what we like to hear, thank you for your review Debbie. We will be sure to pass on your comments.
Thanks,
Onecom
Very helpful and quick at typing back and very clear with the answers will use this service again thanks
Just what we like to hear, thank you for your review Robert.
Thanks,
Onecom
Renewed my contract but need more explanation on the detail. Got the answer via the chat facility. James D was most helpful, and explained it clearly. It would be helpful if they issued a formal contract rather than relying on a verbal one recorder at Onecom end.
Thank you for sharing your experience, Janet. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
I had a problem changing my email address with Vodafone, I tried on the Vodafone website to no avail, so chatted with Elysia B at Onecom who within a short space of time had sorted the issues.
Can't fault them, excellent service, very many thanks.
Simon Derby
Thank you for sharing your experience, Simon. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
Agent Kirsty J resolved my issue quickly (about 10 minutes) on Live Chat, and was helpful and friendly
Just what we like to hear, thank you for your review Alistair. We will be sure to pass on your comments.
Thanks,
Onecom
Spoke to Kirsty via Chat. Asked for proof of purchase, and I received email within 15 mins, good quick and efficient.
Just what we like to hear, thank you for your review Chris. We will be sure to pass on your comments.
Thanks,
Onecom
Issue with registering a device which Vodafone took over 2 calls and 2 hours with and could not was all resolved in 20 mins. Great service, very clear and positive.
We really appreciate you taking the time to leave us a review, Graham.
Thanks,
Onecom.
Daniel from online chat was most helpful in dealing with my issue, for some reason WiFi calling had been removed from the phone but was quickly dealt with. Top marks
Just what we like to hear, thank you for your review Don. We will be sure to pass on your comments.
Thanks,
Onecom
Just been speaking with James D regarding an add on. He made it really easy and was all sorted without any hassle. As always brilliant customer service from one com. Thank you. Hannah
We’re glad to hear that you are happy with the service provided, Hannah. We will be sure to pass on your comments.
Thanks,
Onecom
I got in contact with Onecom as my 36 month contract was 24 months in and my entertainment pack had ended and so I no longer would be able to use Spotify Premium. Spoke to Kirsty J on chat and within minutes she was able to amend my contract to a cheaper price with a new entertainment pack. Very happy with the outcome, Thanks!
Thank you for sharing your experience, Mitch, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
I had a concern with my bill. This was dealt with quickly and efficiently by Daniel
H. I feel quite happy with the outcome
Just what we like to hear, thank you for your review Jean. We will be sure to pass on your comments.
Thanks,
Onecom
So much quicker and easier to chat online than to telephone service was excellent, very friendly staff
Just what we like to hear, thank you for your review Albert. We will be sure to pass on your comments.
Thanks,
Onecom
Daniel H dealt with my enquiry. He was courteous, understood what I wanted to know and answered all my queries promptly
Just what we like to hear, thank you for your review Simon. We will be sure to pass on your comments.
Thanks,
Onecom
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re glad to hear that you are happy with the service provided, Adam.
Thanks,
Onecom