Omaha Steaks

I've since subscribed to Omaha steaks after trying some of their steak cuts. Last two orders were straight up burgers and franks. Taste great, are easy to cook and make for a classic meal any day of the week.

I having been buying from Allen Brothers for over twenty years. In the last year or so the quality has declined, despite the extremely high prices for USDA Prime. They use UPS for delivery. On two or three occasions, the meat was on the non air conditioned truck in very high heat for up to twelve hours ( and who knows how much longer in the UPS a facility) and arrived with much of it defrosted, with a $27.99 delivery charge!
My experience, so far with Omaha has been excellent accept trying to figure out how to apply my rewards points. I sent an email to their customer service.

I would recommend that you avoid Omaha steaks at all cost. I had a delivery that was due to arrive to my home this Saturday before Christmas. Not only did the package not arrive with my Christmas dinner, roast shrimp, and ham when I contacted the company they could provide no information as to where the package was in process only that maybe it would come Monday. It came Monday missing my roast, so there was no prime rib roast in the package at all. My shrimp and ham were packed without dry ice so they were hot and spoiled. I spent two hours trying to reach customer service agent to get the situation resolved ended up having to go to a local grocery store on Christmas Eve to purchase the items that I needed and almost twice the cost not to mention the time and inconvenience of leaving my family at home to visit and enjoy themselves while I've battled the crowds in the grocery store. Again, I would avoid Omaha steaks at all cost. They are not a reputable company. They do not have a good customer service department. I finally got a refund issued after Christmas and after over three hours total time spent on the phone trying to reach someone to process the refund. Run from them like they have the plague they are the worst company I have ever dealt with.

I ordered our main course and desserts from Omaha to be delivered on 11/27/2024 the day prior to holiday. I paid extra for expedited delivery but I felt I should confirm the delivery, when I called I was told no delivery on the 27th but it would be delivered on Dec. 3rd a week after Thanksgiving. I heard nothing from Omaha about the change in dates and if I had not called I would have been expecting my order the day before Thanksgiving and I would have received nothing. I was livid that a company of this size did not email or call or make any attempt to fix their mistake and let us know we would not be receiving our order. I will not trust them again and will give future orders to Kansas City Steaks or Chicago Steaks.

I received a $89 coupon in the Clipper Magazine from Omaha Steaks. I called to place 2 orders as a gift. The representative said if I become a member and place a $79.99 order, all shipping would be free plus I'd receive a free gift with each order. I placed 2 orders for $89.99 plus tax. I later discovered that I was still charged $19.99 shipping after joining. So, I called the company. After complaining, the shipping was dropped. I placed a 3rd order for $79.97. I was charged shipping and no free gift. I was told that my order was 2 cents short, so I was not eligible for free shippingnor free gift. I requested that the company cancel my membership and reimburse my fee. A week later I had not been reimbursed so again, I called Omaha Steak and was told that I would not be reimbursed my membership fee of $39.99. The manager told me, "we can't do that, just don't renew it next year." The steaks, salmon and chicken were extremely small for the price. Totally Displeased! The negative attitude of management made the frustrating situation worse. I will not be making another purchase from Omaha Steaks. I have found a better deal at my local Detwiler's Farm Market.

I order steaks for my son for his birthday and Xmas. After I ordered, I found out he would not be in town the date of his delivery. I called and asked the delivery to be delayed. One phone call and was told they would change it. The next day, they gave me follow up call to say it was done. For years I have been ordering from Omaha. Each and every time it is a pleasure to deal with those on the phone.

Both ice chests had 2 dry ice packs, with plenty of ice remaining. So, all items were frozen solid, except for one artisan flatbread that was a little soft in the middle. Not a problem, though. This experience was far superior to my last experience I reviewed about several items not frozen solid, but still cold, especially the marinated salmon fillets which were soft &, thus concerning. That last order had only one dry ice pack, & it was completely depleted. Hope you continue using at least 2 packs per ice chest like this order. Thank you.