I ordered on December 23,2011 and received a confirmation from OK Pet. Please also note, I paid via CC on this date also. Shipping was on 12/30 and now, 1/23/12, I am still waiting. Finally, I called the company to inquire. I was told that they would begin an investigation... and not immediately FedEx a new shipment to me. Put bluntly, customer care and service is horrendous at OK Pet. The surely deserve to go out of business. There are many options out there and this will not make the cut next time. Please do yourself a favor and don't order here. You will be delayed weeks and may never receive your order. In the meantime, your pets will suffer!
Ordered Frontline tick and flee for my dogs on March 27,2012. Just received product today on 4-25-12. Called customer service, they can't tell you where the shipment
Is for 24 to 48 hrs. Told them to cancel order, they flatly refused. Do yourself a
Favor and go to your local pet store instead of waiting a month to receive your
Product from the UK.
Pleasant experience ordering from okpet.com, each time I called in for my order the representatives are so friendly and helpful and they have given enormous discounts their customers. Really a good site!
Product took much longer to deliver than PetMeds. I ordered Frontline Plus and the drops were like water, not at all like the ones I've purchased at Pet Stores or PetMeds. They definitely didn't work. Dogs and cats appeared to have more fleas than before I applied their product. Do not recommend this company to anyone.
I have used this site for the past 10 months and I am so happy I found such a great site! For me I have not had any problems getting my dog's products in time. Maybe I am lucky - but their service has been great with me. My friend has been using this site for a few months now recently and she is pleased with the service too. If you can't afford the outrageous prices on pet meds visit this site, and you won't be upset :) :)
OKPet.com is a Canadian company and is basically an intermediary that orders your product AFTER you have placed the order. I learned this directly from a customer service representative when I called to see if I could get a tracking number for my order. They would NOT give me the tracking number. They do not consider the product late until 3 weeks have elapsed. I'm afraid the product is coming from China and will not be authentic.
I have ordered from this web site for a few years now and the only problem I had was slow delivery. I love the savings and the products are effective. I have 3 cats and 2 dogs and I am a dog groomer. The frontline plus I always order does come from other countries but works well. Very happy customer.
I don't know what all the whining is about. I have ordered Frontline for cats from OKPet for a couple years now and my cats are happy, healthy and have no fleas or ticks. What else is there to say? OKpet offers the same product at half the price and has all the desired results. Plus, the billing and shipping has never been a problem.
I will never order from this site again they sent me frontline chioce instead of Frontline Plus I ordered... Dont accept the Choice it is a rip off. I returned the crap and I have not recieved the refund as of yet its been over a month... there website is gone and the phone # is busy all the time I think it is disconnected... go figure...
The website itself is bland and they don't offer very much. I ordered two boxes of advantage for dogs on march 28th & it's April 13th & still wasn't in the mail today. The pricing is decent, but the shipping is entirely to slow. I will not order from here again for that reason alone.
Well, just like everybody else has said, been waiting way too long ( 2 weeks so far) for a box of advantage. I buy stuff off ebay from china and get it way faster! My poor dogs are suffering. DO NOT ORDER FROM THIS SITE!
I have been ordering my pet's medication from here for awhile now. Girls on the phone are always friendly and helpful, never had any medication errors, and delivery is always fairly quick.
In a short span of time, you guys have saved me so much in my pets medications. I have 9 cats and keeping them healthy means big bucks. Just wished I had found your website before. Thank you for low prices and effective medications, plus you have such wonderful people working for you, very friendly and helpful!
I have ordered many time and don't care if it comes from a different place other than the U.S. as long as it is effective and safe, not to mention that I always receive my order on time. Good going okpet!
Though the website doesn't mention that the products are coming from New Zeland (not Australia as someone else said), the products are the same. I have used them several times - the first time I complained about how long things were taking and threatened to cancel my order. The second time, things came quickly. The packaging is different (no other country uses the measurements the USA does) but that's to be expected.
The products I ordered worked just fine and I compaired the ingredients to a American package - it's the same thing.
I must admit that after reading these reviews I was skeptical to use OKPet to buy medication for my beloved lab's heart condition. However, the best price eventually won me over and I couldn't be happier with the results. Quick shipment, great product and friendly service. I'm sorry that some of you weren't satisfied with OKPet, but I couldn't recommend them more based on my experience!
Still waiting for my Frontline that supposedly shipped out on June 28th. My confirmation email said it would take 8-12 days and that I wasn't able to cancel my order for any reason. The length of time it's going to take to get my purchase wasn't supplied before I ordered and now I find out that it's coming from the UK. I hope I haven't been ripped off!
Always a good site to purchase my pet's medications. Really good deals and their staff is so helpful even on a 24/7 operations. Keep it up!
I have been very happy with the prices, quality of the pet products I order. Shipping is always fast and comes in a secured packaging.
Really appreciate how okpet handles their customers over the phone, such helpful and friendly reps, makes me feel safe and secured with my order.
Overview
Okpet has a rating of 2.9 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Okpet ranks 414th among Pet Supply sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members