Okpet

I just ordered Frontline Plus for Cats from this site. After waiting I got a package from the UK... NOT the US but the UK... The packaging is totally different then what we get here in the US... and it DOES have an expiration date not to mention other differences. I contacted OKPET.com and was told it was shipped from the UK and that is fine for our use. I called Merial who manufacturers Frontline Products and I was told NOT to use this product that it is NOT approved by the FDA here in the US... They explained that the drugs in the UK are different then what we need here and what has been approve here. Merial is replacing my Frontline but they also stated that OKPETS is NOT approved to sell this item in the US... I called OK Pets again and once again got the run around that they are a licensed pharmacy and that it is ok for them to sell this product... Sorry but I myself will take the word of the manufacturer over this website!

I order the generic K9 Advantix from this website. They told me great things about it and since the price is so much cheaper I decided to buy it. What a pain in the butt this has been.

This stuff does not work at all! My three dogs are full of fleas. I don't mean that it does work of a few days or a week... It does not work at all!

So I called them to return this stuff because their "policy" as it says on the web page is: If you are not satisfied you can return everything and you will get your 100% money back guaranteed. If the package is open, they will refund you 50%.

Great, right? Well, not really. I ordered the twelve pack. One twelve pack for one of my dogs and another twelve pack for my other two dogs. Two twelve packs. I got them from the UK and they are four boxes of each, each box containing 3 doses. When I called them back to say I wanted to return the whole thing they told me they would only refund me 50% of the whole purchase. But 6 of the boxes are unopened, they will resell them.

After almost 30 minutes on hold waiting for a manager, the representative came back to the phone to say, they would refund me the 100% of the unopened boxes.
Which is good, but, now I have to return them to the UK, by USPS, with no insurance or customs value, no postage higher then $10. After I do this, I need to fax OKpets the receipt with the order number and then they will refund me my money.

I have to trust them and hope... and NEVER order from a vendor like this without checking the reviews first.

Well, that's how we learn.

DO NOT, I REPEAT DO NOT! Order from this site. I made a 59.00 purchase from them aug. 3rd, I waited 2weeks for my order, NO order, I called they said that they were backed up, so now I had to wait til the 29th for my order to be sent. Still NO order, I called, they said well the company we get the meds. From are on back-up which they don't mention on their website. S o you can either cancel and get a refund or wait. I said canceled, my refund was suppose to take 3-5 days I waited 6 days, Today I have called the BBB on them and 10 of my friends as well. My 59.00 is gone because the said they don't keep credit card orders on file. Wtf. So PLEASE DON'T ORDER ANYTHING FROM THEM PPL! BEWARE!