Bought a "new" desk from OJ Commerce through Amazon. The desk arrived in a beat up box that had huge white labels on it to cover up previous shipping destinations. Needless to say the desk was crushed on one corner which rendered it useless as furniture in our home. In addition a packing receipt inside the box showed that it had been sent to a lady in Chicago previously who obviously returned it (for which she probably paid a restocking fee). OJ Commerce would not refund our money when our complaints were submitted to them via Amazon's website. They even ignored the customer service agents from Amazon and demanded pictures of the product they knew good and well was not new. Amazon started an A to Z claim and they also demanded pictures which we sent to them. Amazon then dropped our claim because they said they did not receive the pictures and we subsequently proved to them that we had. Next thing you know we get an email from OJ Commerce stating that they were sending a replacement even though throughout the communication we (and Amazon) told them we wanted our money back. I met the UPS driver when he pulled up in front of my office and told him to leave it on the truck but he did allow me to take pictures of the 2nd shipment which also had holes in the box. It took several months but we finally got a partial refund from OJ Commerce who deducted a restocking fee because we denied the 2nd shipment which we never agreed to. Amazon finally covered the balance of our initial purchase from this scam artist. The worst shopping experience by far and Amazon is much to blame as they knowingly allow these scam artists to sell on their website. Like others have said, most of the positive reviews on Amazon's website for this vendor are totally bogus.
Great customer service, excellent communication. The item was shipped the next day. Item came as described. Highly recommending this seller.
I ordered my corner cabinet and it arrived quicker than anticipated. It looks great and is made very well. Thanks.
My children and I love to read and being a single mother, it is not easy putting such things together however it was easy and fun for us.
We love the stand's they look great in the bedroom and the living room and mach my coffee table it was a good price
I purchased a Queen Bed Frame. Very good shopping experience with them. Timely delivery and good follow up service. I recommend them. Thank you.
It took a long time to put it together, but it looks great. The desk is almost 1 inch shorter, this is why I could not give it a 5 star.
My mirror shipped very quickly, it got here within a couple of days after ordering. They packed it well. It's a huge mirror and I love it!
I ordered a toy car for my grandson. It came in just a few days and he loves it. Thank You for doing such a great job
My order came faster than I thought it would and is beautiful, I will definitely order from them again..
Ordered and received easily and quickly. Product equal to furniture store, price about 25% of furniture stores. Very pleased.
Was very easy to put together very stable and strong all the piece's were there just the right length
Delivered on the date quoted and price was great. I would consider shopping again because the product arrived on time and as described.
What a great shopping experience! Received the item from the vendor in a timely manner and my son is in LOVE with it!
Received my Bakers Rack quicker than it was expected, it took me longer to put it together because it came in pieces, but know it is put together I AM LOVING IT! Thank you OJCommerce.
Ordered a Oval Mirror and when received, the box was falling apart. Luckily the merchandise was not damaged.
I ordered white mosaic mirror when I received it totally different mirror they send me a green gray.
These frames were perfect and in excellent condition. They were packaged very well. They fit the bed perfectly.
I was a bit anxious about ordering a heavy air conditioner online, but OJC took away my fears with on time and perfect handling.
Communication regarding my order was great! Timeliness or receiving my order was also outstanding, even with the corona virus being factored in.
Overview
OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OJCommerce most frequently mention customer service, return shipping and worst company. OJCommerce ranks 18th among Furniture sites.
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- Fort Lauderdale, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members