I ordered a storage cabinet from Office Depot online. I received an email saying it was delivered however I did not receive it. I spent a month and 13 phone calls trying to get this resolved. I finally asked for a refund which never came. I spoke to supervisors etc. Everyone I spoke with would say "You will receive a call back within 72 hours" or "An email within 24 hours" or "I will personally call you back tomorrow." None of which EVER occurred. After they promised me a refund I ordered the identical cabinet from another vendor. Well shortly after receiving that cabinet the Office Depot cabinet showed up. Never a follow up call from the supervisor who was working on my refund. The WORST customer service I have ever seen. Each time I called I had to explain the situation again. Each time they would give me a new complaint number but never follow up on the old number. I just gave up!
Ordered a simple HON bookcase. Was supposed to be delivered the following Thursday. Great. Driver decided not do deliver. Next, it was re-scheduled for Tuesday. Nada. Now, it's re-scheduled for Wednesday. I'll be delighted to get it before Christmas, if not damaged. Otherwise, return,return, return.
NEVER received item from 11/20/22 order. Today is 12/15.
I patiently waited until 12/9 to contact Customer "service". Nothing was done.
Reconnected 12/12 & was told would have resolution in 48 hours. That time frame has passed and all I've gotten is email saying "pending".
They won't allow picking up nursing product from local retail location, they aren't concerned about getting it to me.
NEVER trusting or using this company again!
Office depot in my opinion is a good place to get small office stuff done. I use it to do lamination, printing, sending faxes etc... Unlike other big box stores the staff is well trained and available.
1. Printer ink is priced significantly above other sellers.
2. Plastic floor mat for under office chair (seemed cheap quality) was about $70!
Employees are nice, but one told me they are pressured to sell the most expensive option, and they get "talked to"/penalized if they don't sell the higher priced items. I understand a business wanting to make the most profit possible, but I'm taking my business elsewhere.
The Cape Coral Office Depot on Pine Island Road is a total waste for printing copies, unless you have unlimited time to waste. After many visits I have always had to go elsewhere. The machines do not work. The employees are few (two) and they have long lines because they don't work much either. Today, one in three printing machines was working, about normal. But, it quit after I was down to only two waiting ahead of me.
I've been a shopper here for quite some time, but my last visit caused a bit of an issue. However, the employee and manager went above and beyond their duties to help me out. Considering what jerks most people are lately, it was very refreshing to have employees care about their responsibilities and their customers. Thanks Jesse and Kim!
This was a learning experience. I had to order some home office supplies and saw a discount available through my credit card so I opted to go with this site. They initially put the charge through in September, while the offer was still valid. Now all of a sudden it's been changed to October, conveniently after the discount expired. Also, their site is rife with so-called "dark patterns" so that you need to re-select your shipping options every single time you enter a new line of data (address, card info, etc.), otherwise you'll pay for what is supposed to be free shipping. Finally, the site is drop-shipping from various vendors so I was startled to see notifications from a business I didn't recognize. One of these businesses threw a box of plastic pens into a plastic shipping bag and one end was crushed. I do not recommend this business.
My local Office Depot (west side of Madison, WI) knows how to build long term relationships with their customers. Their service and products are wonderful. Good prices, too. Employees are friendly and the store manager makes sure his store delivers quality. Much appreciated!
I think this is a pretty great store, especially in you need supplies for your child school presentation or like a science fair. Easy to navigate through and helpful staff. Just not my all-time favorite craft/supply store. I still prefer Michaels craft store
This is not a good review I'm very disappointed. I've been standing in line to order something at the desk for over an hour. I also can the day before but the gentleman told me that he didn't know how to size anything on his computer so I need to find someone to size it then come back. I came back today with the hopes of different staff members but nope. Same staff with 3 guys one running the cash register and the other running around looking crazy and the main guy in printing stuck with a line and if you ask the other guys they say they don't know how to do what he does. Wow and I'm still standing here typing this. Crazy
OfficeDepot is pretty ok, you can find pretty much any kind of office supplies here. I was looking for some printer ink here and was having a hard time finding something for my specific model but eventually it all worked out.
They promised next day delivery. Had I known this was not the case I would have arranged to pick the item up. When I talked to customer service they claimed weather delays. There were not any weather issues the day the delivery was scheduled. When I tried to a live chat there was no response to my question so I got off. They did call me after that but offered no discount or anything for their poor performance. I will need to be desperate to every purchase from them again and it will not be delivered.
Before purchasing a needed product I do market checks and read reviews. In fifteen years Office Depot has not disappointed me. I have consistently found at Office Depot the best deals on quality printer paper.
Very impressed with this department. The personnel were knowledgeable and eager to help. Quality of print job was great. I had two posters made in color, laminated and mounted. Whole job done in one day.
Ordered bulk office supplies for my work (pens post-its, ink cartridges etc) and they took a few days longer than quoted to arrive. I called up and I guess there was a storm back east that caused complications and delays. They issued me store credit as an apology and the girl on the line was very friendly about it. I truly hope they are listening, because I will be back!
They have everything you need in a business that requires you to document all of the organization & transactions. Whether it's shipping and receiving or customer service related. My only reason to the 3 star's is that you will pay for what your needs are.
Do not lean on Office Depot for any printing needs. I've tried 6 times to find a store to fulfill my simple order.
Ordered online as well. Failed every time. They are simply not equipped to do business in the service arena! Enjoyed the service while it was good, but moving on.
1. Trying to use their bait & switch rewards program is a total wast e of anyone's time. Having had one of their rewards card for over a decade, I have not once been able to utilize the card without some employee denying the card,; telling me: 1. Time limit for rewards has expired; or it doesn't cover the purchase of the item you have; Shop elsewhere or online, but avoid Office Depot/Max.
2.25% off on Veterans Day was a Lie. I went to check out and the clerk told me that ink was not part of the 25% off for Veteran's Day. More unending bait & switch.
Service is always great at the two in my area. They always look to make sure that you're getting everything you need, which is nice, and their copy and print people are always very helpful and detail-oriented to help me get my projects done. The prices are a little high, but I do notice they have a lot of sales and do price match most similar places so I'm pretty satisfied.
Overview
Office Depot has a rating of 2.6 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Office Depot most frequently mention customer service, next day and credit card. Office Depot ranks 14th among Office Supplies sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members