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How would you rate Office Depot?
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Missouri
3 reviews
3 helpful votes
Follow Cristina S.
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It often takes more than a couple of extra to arrive. Not sure if they drivers have too many, forget small packages on the truck, but I've waited a week for a case of paper That's my only complaint.

Date of experience: December 10, 2017
Florida
2 reviews
1 helpful vote
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Bought a desk in July tried returning it 2 week after because horrible sent wont go away was told to air it out no problem it will go away it does not got away I get a rash on my arm also gut scraped on my arm from desk that left a light scar because the $#*!ing desk is coated with formaldehyde contacted office depot customer service FOLLOWED THEIR steps and still haven't gotten any results called their support spoke with an $#*! name kyle that was no help that admitted they coat their products with FORMALDEHYDE.

Date of experience: November 30, 2017
Ohio
2 reviews
7 helpful votes
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Always the best price versus Walmart and others. Sorry Walmart this isn't a diss to you I just wish your prices were a little more competitive is all.

Date of experience: January 31, 2017
Florida
0 reviews
0 helpful votes
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Incorrect shipment, so hard to return, still no refund. Don't order online from them! Customer service not able to resolve but hand off to another department and ghosted.

Date of experience: January 13, 2022
New Hampshire
6 reviews
2 helpful votes
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I love the store!
November 9, 2017

Back to school supplies are the best! Great quality at unbeatable prices! I can't wait to purchase a new computer! They know their stuff and are so helpful!

Date of experience: November 8, 2017
Maryland
3 reviews
5 helpful votes
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I set up a business account for my sales team and it makes reordering, tracking items, monitoring budget, and just generally taking care of business much easier.

Date of experience: July 7, 2018
Colorado
2 reviews
0 helpful votes
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Oblivious of their duty to keep their customers safe, their delivery men came into my home without masks. Shame on you, Office Depot, for being so out of touch with omicron spread.

Date of experience: December 24, 2021
California
66 reviews
78 helpful votes
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I love this business! I really hate how expensive they are, but what can you do right? Great business, Good staff and all around good company. Will continue to shop with them.

Date of experience: October 30, 2017
Texas
4 reviews
0 helpful votes
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Office supply
November 11, 2017

Everyone at office depot are very helpful. They make you feel very important and don't leave you standing there looking lost. I love the salesman salesmanship

Date of experience: November 11, 2017
Texas
1 review
1 helpful vote
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Bed service for refund
December 17, 2021

I bought Macfree protection online on Black Friday & pick up it in Arlington south copper store, next day I went to store for return, they said they not give refund of any Microsoft products, then I call customer service and return it, I have confirmation email also. They Now important thing, I am tired to calls them they no

Date of experience: December 17, 2021
New York
1 review
0 helpful votes
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No OPEN
April 22, 2022

This morning I was at your store at 8 am. No one was there. The sign says OPEN AT 8 on Fridays. So… I came home and ordered from Amazon. My order will be delivered tomorrow. You lost a customer.

Date of experience: April 22, 2022
Florida
3 reviews
9 helpful votes
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Though some items are more expensive than elsewhere, back to school supplies are often good deals when on sale. Customer service is pretty good usually

Date of experience: November 29, 2017
Alabama
1 review
0 helpful votes
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Teacher Discount
June 10, 2023

I asked for a Teacher Discount and I was told it only applies for 2 weeks in August! What? Teachers work and purchase ALL YEAR LONG FOR OUR CLASSES AND STUDENTS! What kind of support is that?! I will not be purchasing from Office Depot and will share with my colleagues NOT to purchase any supplies as well!

Date of experience: June 10, 2023
Oregon
1 review
2 helpful votes
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Don't fix their mistakes
June 10, 2022

I recently purchased something that was supposed to be shipped 2nd day delivery. Someone at their warehouse made a mistake and sent it standard freight, consolidated delivery. Meaning that it went to a trucking company who schedules it for a semi. That semi won't leave the warehouse until the semi is full. Right now the expected delivery is July 5th. Meanwhile, Office Depot has over $500 of my money. I can cancel the order and expect my refund within 30 days (they won't even begin the refund until the receive the chair back at their warehouse) and there will be a restocking fee for cancelling my order. My other option is to wait until July 5th for my order.

I'm not upset that someone made a mistake; mistakes happen. I'm upset because they won't fix it. They won't send me out another order 2nd day (which I paid for) and they won't authorize me to pick up the item at my local Office Depot. Nobody should judge a company based on a mistake they make, you should judge them on how they rectify that mistake. And Office Depot does not take care of their mistakes.

Date of experience: June 10, 2022
Rhode Island
1 review
1 helpful vote
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Horrible
June 14, 2022

The driver would not carry the box of paper upstairs, I told him this was an office full of women his reply was I don't know what to tell you carry it up when ream at a time.

Date of experience: June 14, 2022
Alabama
1 review
0 helpful votes
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Would not give me credit for multipack refurbished OFFICE DEPOT ink cartridges. Only the black cartridge was opened. It would not work in printer because it did not have HP chip in it, so I didn't open the rest of the cartridges in the pack. The manager said I could not get a refund because it was expired and I did not have the receipt. It was an OFFICE DEPOT brand and it did not work because it had no chip, not because it was expired. So it was defective when I bought it. Ridiculous that they won't give store credit for their own defective product. I will not shop at Office Depot or Office Mac or their online sites again.

Date of experience: May 22, 2023
California
39 reviews
20 helpful votes
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Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
New York
1 review
1 helpful vote
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FRAUD OFFICE DEPOT
March 25, 2022

The office depot is involved with MEDICARE FRAUD call this number 8oo-403-3708 answer yes to over 50 yrs of age and you will be transferred to a medical soliciting group i am alerting everyone on this matter BEWARE

Date of experience: March 25, 2022
Tennessee
1 review
0 helpful votes
Follow Don’t shop with Office Depot W.
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Stay away charged my card twice two separate transactions for the same item then canceled both orders then made me wait days for a refund leave them alone you have been warned!

Date of experience: May 22, 2023
New Jersey
33 reviews
69 helpful votes
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The big question is "how long"? How long do they plan to stay alive? Today I went to one of their stores and all I could buy was a Scotch Tape holder because the blade on mine went bad and I did not want to pay shipping charges from an on-line store even though the prices were half that of Office Depot.
There was a time when I spent a fortune at Office Depot, and now I can't find anything at all of "value". They gobbled up Office Max, and Reliable Office Supplies, and who knows or cares whatever other store; and still there is not a bargain to be found. Even their "bargain basement" equivalent department has nothing that was worth buying.
What a shame! But what can you say for a store that still sells software for Windows 98se, Windows 2000, and Windows XP?
When I can buy the best pens in the world directly from China (shipping included) for less than $0.10, why would I pay $1 to $5 for the same thing at Office Depot? Yes, I'll wait 2 weeks for delivery!
What they should do is get rid of all their high priced equipment and furniture and become a "Big Lots" type of discount store. Or - just sell to their corporate clients - on line.
Just my thoughts!

Date of experience: July 18, 2015

Overview

Office Depot has a rating of 2.6 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Office Depot most frequently mention customer service, next day and credit card. Office Depot ranks 14th among Office Supplies sites.

service
113
value
93
shipping
74
returns
75
quality
77
+53