Hello all,
I have ordered 4 lipsticks and out of the 4 i recieved 1 wrong product and looks like the products were used and all dry. When I placed return they them self commenting " the product is good and we cannot approve return".
These people deliver ok products when they start the business and after getting popularity they start sucking customers money. I would request do not use such PATHETIC apps for your personal care atlest. Specially nykaa.
I placed order on 5/8/18 and its prepaid. Today is 22/8 and still I have not get my order. I tried so many time to call nykaa Customer care but they don't pick up call. L m scared I will get my order or not
Not happy with Nykaas courier service on the app it's showing it'll be delivered by 10th or 9th September I am waiting for my parcel then suddenly got a message that I'll receive it by 12th sept never want to order again
I recived 4 lakme products and can you believe products and they were not company sealed... All were open... And Nykaa given the Lakme/Nykaa authenticity certificate in nykaa site... what a $#*!ing online app it is... $#*!ing and fooling people... please don't buy from here please..
Had ordered a MAC powder. Got it damaged and then they sent me a coupon to use for my next purchase. However coupon kept saying invalid. I had to write them 20 mails to activate it. And it still didnt work. Pathetic customer service. I wish mac was available on Sephora.
I have order some products in march 2020.and I haven't got any delivery since today and no get any refund. I have called many time in customer care and everyone just told you have to wait. They didnt know about the status of order and complaint number history every time they ask whats the issue. Very much frustrated service. I suggest never go for it. Cheater
I have used it first time and the service was worst even i have return the product and they have mentioned it that i will get ny refund amount within 48 hr but seriously it been week time and I haven't received so I recommend kindly user take on own risk while using it
I will recommend all never book from nykaa their services are pathetic and entire process of delivery is unpredictable, infact the published TAT has lot of hidden days involve n their customer care are completely handicap to pass any request of customer to internal delivery team.
My order Id is- NKY**************. I have received my products on 16th November and after that I discovered that almost all the products were faulty.
(1) Mascara was dry.
(2) Shampoos bottle were not similar to the shampoo bottles that are sold in the salon
(3) The conditioner's packaging is faulty (for original packs, there is no seal of the conditioner below the lid, which exists in the pack which I received)
So I had raised a request for refund all these products on 17th November and had also attached the relevant photographs for reference.
But this is very disappointing that Nykaa Team did not respond till date.
I had ordered neutrogena combo which included serum and hydro gel which costed me Rs. 840, however i only received serum and not the gel so i initiated return request for the same stating that there is a missing product. My return was on hold for few days stating that i had not put enough description. So after multiple follow ups mu return request got through but i only received Rs. 749 for which i again did follow ups and i was told that i had applied coupon code which is not refundable. So i did email and call follow ups with customer care and they kept repeating that coupon code value can not be refunded. But i told them i am at loss here, i did not receive whole product because of your mistake of not sending whole product and despite returning whole product nykaa isn't refunding whole amount.
Overview
Nykaa has a rating of 1.2 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nykaa most frequently mention customer care, worst experience and return request. Nykaa ranks 703rd among Cosmetics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members