Nuts.com

I have been a customer of nuts.com and very impressed by its consistent efforts for excellence.

Sincere thanks

The communication with this company is outstanding.The products arrived safely, well packaged and in a box my grandchildren love to read!

I ordered 12 lbs of dates to make a raw vegan cake. The website didn't list them as steamed or pasteurized so I figured they were raw which is what I wanted. Just err on the side of caution I called the company before the product shipped to confirm... They didn't have an answer.,. Or so they claimed. They didn't get back to me at all via phone or email. I had to reach out via Facebook and still no answer. Finally I called again and was told they need more time to hear from the vendor. They said they would reply by evening but never did so I called again the next day. The phone rep said they were steamed after all and that they would requisition the order from FedEx to be shipped back but refused to refund me until they got the product back even though I never had it in my possession and it's their fault for taking so many days to give me an answer that I had to pull out of them. I called FedEx and it turns out they never contacted them to send back the package so I had to request FedEx to do it. Today I get a message from nuts.com via Facebook who said they ether didn't have that info or that it was proprietary and they don't comment the info on whether their products are steamed or not. Basically they were too lazy, liars, and didn't want to give me the info because they're a shady unethical company that isn't transparent about their product... because that would probably result in people like me not buying their product. This way they can trick raw foodists (who mainly get calories from nuts and dates and order them by the case regularly) who might not think to look deeper into this and would assume their products are raw. Nuts.com even has a section on raw foodism and why people do it making me think they actually might care. They don't. They're out to make a buck and they don't care at all about their customers needs. Their whole silly jingle and claims that they provide good customer service are just a smoke screen for the truth. That they don't care at all. Don't do business with this company. The will steal your money and give you sub par products and purposely lie about it.

I purchased 5 pounds of "lightly salted" cashews from this company and the bag I received was a mixture of fresh, rancid and broken nuts imported from various countries around the world. I contacted "Nuts.com" customer service and told them the cashews were inedible and was told by the customer service representative I would receive a refund and to toss the nuts in the garbage which I did. When no refund was issued to my AMEX card I contacted the company again was told I would only receive a "store credit". I told the representative there was nothing I desired to to order from the store after my experience with the "bad" cashews and I was still not issued a refund. I called AMEX disputing the charge and was given a credit by AMEX. AMEX then contacted the company and after 30 daysI was told that I was at fault for the transaction (at fault for what?) and AMEX reversed the original credit to me. However, I have reopened the dispute. How can "Nuts.com" give me store credit and force me to buy something from their website which I don't want? Why do they have the right to keep my money when I don't want to do any further business with them? The following is the company's present policy: "With safety as our top priority for our employees and our customers, we are suspending all returns and refunds at this time." So what does that mean? The customer is left between a "rock and a hard place". What is even more surprising is AMEX siding with "Nuts.com" and allowing them to hold my money hostage. I consider this plain theft and I am not going to concede this battle until I get the refund I am entitled to. I want my money so I can order from a company which has a better product and has a more responsive and responsible customer service.

Love these, I got the Plain and Parmesan Garlic flavor. I just don't like I have to leave a certain amount of characters to leave a review.

Package arrived as a blob of melted crap. Don't waste your money. They ship with not protection for heat or even shock damage. ZERO PACKING!

Never received 1st.my order.
Never rec my 2nd order. So i just gave up.
Customer service sucks. Eventually i just gave up and went to amazon.

Great products which are fairly priced. Responsive, accurate and always with a good humerous approach.

After the TV ad on NUTS.COM I ordered. I was so pleased with the ease and quality, I ordered and can't wait for tomorrow's delivery.

ORDERED MEDJOOL DATES: DRY AS DUST. MISSION FIGS, OLD, DRY, STALE. TRYPICAL MIX: AGED EAT AT OWN RISK. APRICOT & FIG JAM; TASTELESS, BEWARE!

I Absolutely Love The Fast Delivery and Great Follow-up and Most Of All Delicious Products I Highly Recommend