Used the voucher for a new reservation and the price you offered was amazing for this spectacular retreat!
I was provided with all updates on my request and this was exactly what I wanted at this period full of uncertainty
90 business days to repay me is unreasonable. Please try to prioritize my request to refund me by the end of Aug.
Tina keeping same rate. Just moving my 2 days. To 27.28 feb i depart to airport 29. Feb. I need shuttle to and from hotel.
Work with me very well in such a short notice. Gave me a few options for hotels when it's a holiday weekend and very busy. I'm very please.
I was waiting for your partner's response for a week but happy that my issue was finally resolved. I will be using your service again.
That was a group booking for my fellows, it was a relief to get your asistance with free cancellation despite the policy.
Alex worked really hard to help me and give me great service. I will definitely be returning to Nustay for future business.
Why do I have to give you one hour to reconfirm booking if you taken the cash out of my card already?
We'll book with NuStay again very very soon...
And we'll recommended it to our community!
Certainly grateful for the prompt customer services.
We have used a lot of agencies around the world and this was some of the best service I have experienced.
Your way of handling the problem is the epitome of customer oriented company. I would hug you if I can, Helen!
Kind and attentive support of Ariana when we had to request the cancellation because of the Government
Made the booking on wrong dates and wrong destination. Can't thank you enough for dealing with the hotel on this matter and refunding us!
I just need a receipt so I would think it is a quick response. However, I didn't get the receipt and no response when I try to call.
The relocation option was very good, thanks for covering the costs
Thats for offering the credit when I asked for a cash
They made a booking for me flawlessly. The guides and accommodation that was recommended is excellent. I would recommend then to anyone.
After speaking with their agents you have a feeling that this company acts in the way they want to be treated as well.
Mr. Alex Fitch provided me great customer services he is awesome. Thanks again for all his assistance.
Overview
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members