• Nuray Home

Nuray Home

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Overview

Nuray Home has a rating of 4.52 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nuray Home most frequently mention independence day, round carpet, and long time. Nuray Home ranks 143rd among Home Decor sites.

  • Service
    26
  • Value
    26
  • Shipping
    26
  • Returns
    26
  • Quality
    25
26
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What reviewers want you to know

Positive highlights

  • Ordered two round carpets, the first one I received was excellent quality and arrived quickly!

Critical highlights

No critical highlights yet

How would you rate Nuray Home?
Top Positive Review

“BEST CUSTOMER SERVICE”

Moyeong L.
7/14/21

It's great to receive a discount code for this product review. I feel very secure when shopping here. I'm glad the seller contacted me to confirm the status of my order and informed me that they are always available to answer all of my questions. Rug Arrive a day early. The rug is very soft and the design is so cute, that it fits my son's room. The rug doesn't seem to slide on my wooden floor as other rugs do. It's not too thick but just right for what we needed

Top Critical Review

“Refusal to accept return request”

Daniella D.
7/2/21

I bought a round rug from nurayhome and when it came, it smelled awful like chemicals. I had to put it in my garage to offgas. The quality was also terrible, it was like a foam rug, with lots of wrinkles and it wouldn't even lay flat. I emailed the company to get a refund and they repeatedly refused to let me return the item. This is a terrible business, do not purchase anything from them.

Reviews (29)

Rating

Timeframe

Other

Reviews that mention popular keywords

round carpet (10)
Thumbnail of user moyeongl
1 review
0 helpful votes
July 14th, 2021

It's great to receive a discount code for this product review. I feel very secure when shopping here. I'm glad the seller contacted me to confirm the status of my order and informed me that they are always available to answer all of my questions. Rug Arrive a day early. The rug is very soft and the design is so cute, that it fits my son's room. The rug doesn't seem to slide on my wooden floor as other rugs do. It's not too thick but just right for what we needed

Thumbnail of user stephens1653
1 review
0 helpful votes
July 21st, 2021

I was very angry when I received the puzzle without enough pieces. And immediately claimed to the seller about this omission. However, I found the puzzle piece right under my desk the next day. The seller's service is amazing. They responded to me immediately and generously gave me a coupon for the next time. I will definitely come back to buy from website

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Thumbnail of user katrinad115
1 review
0 helpful votes
July 23rd, 2021

Ordered two round carpets, the first one I received was excellent quality and arrived quickly! Unfortunately, I have not received the second one yet, but the seller has responded very fast, as the weight of the two rugs was so large that they had to split it into two packages and the second order was lost. The seller contacted me shortly after, they processed it quickly and proceeded to produce the round carpet for me. I can't wait to receive that round carpet. Hope the quality is as great as what I got.

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Thumbnail of user amandaa989
1 review
0 helpful votes
July 23rd, 2021

Second time buying carpet from the web, it's still perfect. Color, texture, softness. Shipping delivery as expected. For independence day get extra discount code but my room is only big enough for 1 rug so

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Thumbnail of user zonet
1 review
0 helpful votes
July 14th, 2021

The round carpet seems very soft but not too thick. But I like this. The LOTR ring around the edges of the rug is a bit blurry up close, but from a distance, it looks great! It makes my room look better. I will save some money on my next purchase with the Independence day coupon.

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Thumbnail of user isaaci19
1 review
0 helpful votes
July 21st, 2021

The round carpet looks amazing in the photo. I really like the design of the rug. But unfortunately, because it didn't really match my room in terms of color. The product is exactly as described but not suitable for this room. Lucky to receive a coupon for the 4th of July. I will order another round carpet for my room.

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Thumbnail of user yvonney70
1 review
1 helpful vote
July 23rd, 2021

I love this round carpet! Something went wrong with my first order and it got lost. I received a replacement product shipped shortly after that! Round carpet quality is still very excellent GREAT and fast customer service! I will buy again with this independent day coupon

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Thumbnail of user zareenz1
1 review
0 helpful votes
July 14th, 2021

The rug is great. Seems to be suitable for our room. I'm on a business trip, so I can't get home to see the rug with my own eyes. But from the picture my wife took for me, it seems to look great. My wife also loves the rug. It's great to receive a coupon from the website on this Independence day

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Thumbnail of user jessicaf890
1 review
0 helpful votes
July 13th, 2021

I ordered a round rug last week but rug is misprinted. I emailed them and got them instructions to return the money, too late to receive a new carpet. They are so kind, the way they know. They listened when I explained rug is misprinted and never complained. In addition, I also received a coupon for independence day, which savings when I rebooked. I think the new carpet will be perfect when they pull out experience from the old carpet.

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Thumbnail of user hazelmaysh
1 review
0 helpful votes
July 14th, 2021

It would be perfect if I received this coupon sooner. I just ordered 1 more round carpet from the seller and received the Independence day promo code a few days later. Sure, the Round Carpet quality is excellent. I will order another one for my son's room. Love it

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Thumbnail of user laureng359
1 review
0 helpful votes
July 28th, 2021

Shipping more than 5 days still haven't received the goods, too long for a carpet when I can buy it at the store, but when I received it. I found that the wait was fine. The color was brighter than in the picture and was a very nice print. Recommended

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Thumbnail of user dmleybeld
1 review
0 helpful votes
July 23rd, 2021

The rug is beautifully designed and the material is soft. It's perfect for my room. I was so excited to decorate my room. And get amazing results. Independence Day also get a 20% discount code for next purchase. Great

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Thumbnail of user stephanies1936
1 review
0 helpful votes
July 13th, 2021

2nd time coming back to buy their rug after the first one bought the pretty rug, and surprisingly on the occasion of Independence Day. They gave me a 20% coupon. I'm satisfied. I will buy it for a long time.

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Thumbnail of user lindac3222
1 review
0 helpful votes
July 28th, 2021

I ordered the wrong size small for my living room, I am not satisfied with the material, it is different from the one I ordered. I sent an email to request a refund and they informed me that they would check it again and instruct me how to refund the product that is not as ordered. And I finally got a refund. They are so good

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Thumbnail of user danielr1700
1 review
0 helpful votes
July 21st, 2021

I ordered a round carpet but received a wrong design round carpet. After responding to the seller, I received quick responses however the refund process was a bit complicated. I have to take a photo of my product and send it off. This process took some time but in the end, I was very satisfied with the customer service and would not hesitate to buy again from this seller and thank you for the coupon for the 4th of July

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Thumbnail of user samanthac532
1 review
0 helpful votes
July 13th, 2021

I bought a rug a long time ago. Because I love it I went back to buy more, wow, I got the code Independence Day coupon when you buy this new rug. Very pleased

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Thumbnail of user meaganw43
1 review
0 helpful votes
July 21st, 2021

The rug was not what I had imagined, but my wife absolutely LOVED it. The fabric is softer than I expected (it's amazing) and the color of the rug is a bit darker than what I was looking for, but it's still perfect for my living room. The only reason I'm giving it 4 stars is because it's not really what I imagined it to be. But we still like this rug

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Thumbnail of user caroliner199
1 review
0 helpful votes
July 22nd, 2021

The Rug is exactly like the picture described but wrinkled a lot. I sent an email. They responded very quickly. They explain during shipping, folds in packing caused the carpet to wrinkle. They directed show me how to flatten it. They are attentive and kind.

Products used:
Rug

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Thumbnail of user tanithl
1 review
0 helpful votes
July 28th, 2021

I was hoping to get it delivered on time because it's a birthday present. I give it to my girlfriend. But it came too late, I was very disappointed, I tried to wait a few more days and it was nice that the Round carpet arrived the right color and more beautiful than I imagined.

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Thumbnail of user joycer312
1 review
0 helpful votes
July 14th, 2021

The round carpet looks amazing in the photo. I like the design of the rug. But unfortunately, because it didn't match my room in terms of color. The product is exactly as described but not suitable for this room. Lucky to receive a coupon for the 4th of July. I will order another round carpet for my room.

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Thumbnail of user daniellad28
1 review
0 helpful votes
July 2nd, 2021

I bought a round rug from nurayhome and when it came, it smelled awful like chemicals. I had to put it in my garage to offgas. The quality was also terrible, it was like a foam rug, with lots of wrinkles and it wouldn't even lay flat. I emailed the company to get a refund and they repeatedly refused to let me return the item. This is a terrible business, do not purchase anything from them.

Thumbnail of user rebeccac1149
1 review
0 helpful votes
July 28th, 2021

I ordered a round carpet but 10 days still haven't received it, I texted them to ask and they answered very thoroughly. And about 2 days later I received the goods, due to a little mistake in my application by the courier.

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Thumbnail of user jennifern908
1 review
0 helpful votes
July 28th, 2021

Waiting is the thing I hate the most and yet I had to wait for bedding set for 7 days. I email and complained to them. Very attentive reply and notice due to shipping problems problem so it took a long time. I am satisfied with their dedicated advice

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Thumbnail of user angiel219
1 review
0 helpful votes
July 22nd, 2021

The Round carpet is wrong size and skewed, I sent an email and they ask me photo request. It took quite a while at first. But they solved carefully for me to understand. Why do they need photos and then I get a refund. They are very kind.

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Thumbnail of user maryannem62
1 review
0 helpful votes
July 28th, 2021

The rug I put on is a lot smaller than my kitchen. Disappointingly I made a complaint and asked for a refund. They very kindly agreed to refund me.

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