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NULASTIN has a rating of 2.83 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. NULASTIN ranks 8th among Eyelash sites.
This company responds to reviews on average within 2 days
No critical highlights yet
At 57, I've had great results in reversing my thinning hair and receding hairline. We've started ordering 5 bottles at a time. Ha Thanks for the great product.
Highly disappointed with the amount of product inside the tube. How does a company take your money like this and not ensure that the product being sent to the customer is actually in the container? I was really looking forward to seeing the end results from all the reviews I read.
Highly disappointed with the amount of product inside the tube. How does a company take your money like this and not ensure that the product being sent to the customer is actually in the container? I was really looking forward to seeing the end results from all the reviews I read.
Products used:
Nulastin Brow serum
RE: ORDER #*******A
I intentionally ordered your expensive Brow Altering Serum directly from your website and NOT from Amazon. Yes, that was my choice, thinking the quality of it would be better if ordered directly from source. However, I was so disappointed -- it arrived and as soon as I tried it the first time, I realized the barrel was empty, almost dry. After spending almost $100, I naturally expected more product. I did try to get more serum out (nothing appeared on the bristle brush but a little wet product did appear on the wand and so even when I tried to swipe the wand with a q-tip and use that, it was to no avail. Product was evaporated, it was dry. Your choice: I am requesting a full refund or another brow serum barrel as a replacement. I had such high hopes of using it for the high cost, but was thoroughly disappointed in the almost dry formulation.
Tip for consumers:
Refund or replacement please.
Products used:
Nulastin Brow Altering Serum
Hi Rosie. My name is Abby and I am the Customer Service and Key Account Manager for NULASTIN. Thank you for sharing this feedback on your experience with our BROW serum. We would love to get some more information from you to see how we can assist you in this journey. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!
There was very little product/gel in the tube. I would dip the wand in several times but very little product comes out. It's a lot of money to charge for so little product to come out. Can you address this?
Tip for consumers:
Nothing other than there is very little product in the packaging which doesn't seem right given the price tag.
Products used:
The eyebrow gel
Hi Kelli. My name is Abby and I am the Customer Service and Key Account Manager for NULASTIN. We appreciate you sharing this feedback on your experience with our BROW serum. We would love to get some more information from you to see how we can assist you in this journey. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!
I was glad to read so many reviews talking about lack of quantity in the tube. I felt like there was nothing in the tube and I was rubbing a dry brush on my brows. Too expensive to not see/ feel any product. I would not keep buying this. I need to see and feel a product.
Products used:
Nulastin
Hi Serena, my name is Ami, I am the Director of Customer Service here at NULASTIN. First I would like to thank you so much for your interest in NULASTIN and for your honest feedback. I would love to offer some additional context about our serum and provide you with some troubleshooting techniques which have had great success. Would you please send us an email at customercare@nulastin.com and we will get you all taken care of.
All our best.
I've used other serums including Latisse with good success. One night of Nulastin and my eyes turned bloodshot with a huge bloody spot in my right eye.It isn't painful and will likely resolve on its own, but this is hugely upsetting.
Hi Goldie,
Thank you so much for leaving us a review We are so sorry to hear that the NULASTIN product is not agreeing with you. We pride ourselves on having a collection that is skin-safe, hypoallergenic and made with the highest quality ingredients. We would recommend that you stop using the serum and consult your doctor to ensure you are a good candidate for our product.
It sounds like you may be experiencing challenges acclimating to the formula? Our product is made fresh in small batches, and for that reason, it may initially be potent for certain individuals. Depending on your desires and the recommendations of your doctor, it may be possible to stop using the serum for a week or so until things calm down, and then reintroduce it using a very, very light application. A little goes a long way.
• It is best to use the serum on the base of the upper eyelashes.
• Apply the serum starting from the inner to the outer corner of the eye.
• Do not apply it to the bottom lashes.
• To avoid discomfort, it should not touch the eye.
• If you keep your eye closed after applying, until the serum dries for a bit, that usually does the trick.
Our recommendation to those with sensitive eyes is to use the serum morning only (and not at night before bed), as the eyes seem to respond better. Nighttime is when the body repairs itself and this can cause your system to go into overdrive aggravating sensitivities.
If we can be of further assistance, don't hesitate to email us at customercare@nulastin.com.
I wish the product had a warning on it about this side effect. I wouldn't be so upset them if they had something on the package addressing the fact that some people react badly to the serum. Too bad I didn't read the other reviews here first. Going to have to return after much frustration and Googling.:-( Worked great for a friend tho. Different strokes for different folks and all that.
We are so sorry to hear that our product did not agree with you. Would you mind sending us an email at customercare@nulastin.com? We would be more than happy to take care of you.
I hate to say it, but this product really affected my eyes in a bad way. I noticed burning after 1st application but didn't think much of it til a few hours later - my eyes turned bright red, inside and out, and they feel dry and sticky. I thought I was having a reaction to a caterpillar sting on my arm so didn't pay attention and applied again this morning, realizing too late it with the eyelash serum. I literally have pain in my left eye! I've used other serums before and never had an issue - so do your research before you buy, I am returning it.
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based on what works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com
I refused to believe this serum was causing my eyelid irritation because it worked well for lashes and I didn't want to stop using it. I went to allergist and did prick test, patch test, food sensitivity and when nothing was identified, I had to come to terms that it was the Nulastin :( I really wish I could keep using but unfortunately even after I've stopped using the serum for 6 days, my eyelids still look very burnt/irritated,
Hi Mariah! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
There was only a wee bit of anything in the tube. I was on a fb thread with others who had the same complaint. We were told we just weren't using the product correctly but no, there was barely any product in the tube. I know that was the issue because with the little that came out, I did see a bit of a result. Customer service should honor faulty tubes. I would have been a customer for life.
Hi Lessia, we have been touch with you via email (4/24) and offered you multiple solutions. Would you mind replying to our email so we can make sure you are taken care of you. Thanks again!
I've reached down with the end of a toothpick and nothing came out. What a total waste of money. And I had such high hopes
Products used:
None
Hi Mary, have you contacted us via email? If not, please do, we would love to take care of you: customercare@nualstin.com
I have used other Lash serums in the past (vegamour and Shiseido) and have success with NO side effects. Recently I decided to give Nulastin lash serum a try! It seemed like most reviews were positive with this product. I used Nulastin Lash Serum only one time and within hours my eye lash line began to feel very sore. I immediately washed my face and contacted customer service at Nulastin. They told me to not use it that evening and to perhaps only use once a day going forward instead of twice. I woke this morning and things are MUCH worse! My eyes and the area around my eyes are so red and they hurt a lot. This is all after only one application to lash line per the instructions! I will be contacting my doctor, returning this product for a full refund and returning to vegamour and sheseido lash products that work without burning my eyes. Be very careful when using Nulastin!
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is complete satisfaction. Can you please reach out to us? customercare@nulastin.com
So I received this via the Free Gift Friday event from NewBeauty and just paid for shipping. Unfortunately, it's not even worth paying the shipping expense because I ended up with a stye and multiple milia bumps on my waterline. Though my stye eventually went away, the milia have not and it's been nearly 2 weeks. I also got a burning sensation after applying and my eyes were swollen. I even confirmed with customer support that I did indeed correctly apply the product on my (clean) eyelids.
Although customer service was very pleasant and responsive with trying to troubleshoot, in the end I still reacted terribly to the product. Considering how expensive the product is, I wouldn't recommend anyone with sensitive eyelids to try this. Had I purchased the serum at retail value, I would have been livid.
I've tried GrandeLash and RapidLash and various other eyelash serums out in the market and have never had such a severe experience like I did with Nulastin. Save yourself the time and money you would spend going to an optometrist.
Hello NewBeauty Friend - First of all, thank you so much for being part of the Free Gift Friday. We were so honored to be part of that promotion. What a disappointment that the product did not agree with you. Of the 10,000 people who were part of that give-away, your experience matters the most to us. Sensitivity to products is an unfortunate part of the cosmetic journey, which is why we have a disclaimer on our packaging encouraging those with sensitivities to do a patch test, and stop using the product if redness or irritation occurs.
I personally have dealt with my fair share of allergic and adverse reactions to ingredients (or formulas), so I get it. There's a lot of troubleshooting tips I could offer to mitigate stye and/or milia reactions, including ensuring the eyelashes are cleaned thoroughly morning and night, using fresh, new mascara, eyeliner and makeup, reducing stress, etc. For those who may have eyelash extensions, there is another level of challenge to keeping the eyes free of bacteria.
If you have a chance to visit our website, science page (link located in the footer), you will see that we have clinical testing reports for efficacy, preservative challenge, Safety-In-Use, Irritation and sensitization. While I cannot predict how everyone will respond, I have done all that I can to deliver a product that meets dermatologically tested, Safe Science Standards. I do hope that our paths will cross again sometime and this was an anomaly for us both.
Warm Regards,
Leah Garcia
Founder & CEO
PS - if you would have purchased the product at retail value, you would not have to be livid, as we would have refunded your purchase and taken care of you. We are a small team of real people in Boulder Colorado who care deeply about your results and experience. Please know that we are here when you need us - customercare@nulastin.com.
After one application, my eyes are bright red on the inside and the tissue around my eyes is red. My eyes ache and are super sensitive to light. I'm miserable.
Hi MaryGrace. We are so sorry to see that the NULASTIN product did not agree with you. If you could please send us an email at customercare@nulastin.com, we would be more than happy to take care of you.
Are used this product exactly once. After several hours, my eyelids were red, irritated every time I blinked, and my family thought I had applied pink eyeshadow around my eyes. This has been a disaster
Products used:
Nulastin
Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
I just returned this product having recently purchased it and was so disappointed. For one, it is like water, even after shaking container, which is so small. There is barely anything in it to even brush on in your brows. I expected more firctge exuberant price. I bought 2 containers and even that wasn't significant since they are so small. I never opened the second as when I did the first, when I shook it it sound like just a little bit of liquid was in it. Don't waste your money.
Hi Louise - Quick question? Did you reach out to NULASTIN Customer Care when you first experience frustration? Our VIP Specialists are exceptional at customer satisfaction. Without knowing your last name, it's hard to find you in the order system. We do have a number of Lousie's... but no one with a K in their last name. We would love to make this right for you. Our goal is for you to be happy and get the results you are seeking. May I throw out an olive branch and have you contact us at customercare@nulastin.com? (customercare at nulastin dot com).
Quick comment on formula viscosity. It's much thicker than water. If it were water, it would drip when applied to the lashes and brows and you defiantly don't want that. As for the container size. Not sure what to say there. We provide 3mL of serum in a container that has enough space to accommodate the displacement once the wand/applicator is plunged inside. The internal and external volume of these tubes is substantial. Not sure if you've ever purchased a liquid eyeliner? If so, it may be worth revisiting the visual compared to a beefed, up, double walled lip gloss.
Looking forward to hearing from you.
At Your Service,
Leah Garcia
Founder & CEO
I have no idea if this works, but I am having a reaction to sunlight. I used 2x on my eyelashes, according to the directions and my eyes hurt quite a bit when I entered the sun. The skin around my eyes isn't red, but my eyeballs hurt in the sun. I have transition lenses on my glasses so they have UV protection. I'm returning it. It's actually quite alarming.
Tip for consumers:
Restocking fee plus return shipping
Products used:
Nulastin for lashes
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com
One of my bottles will not pump and customer service will not respond. I have not used the product long enough to say it didn't work (hair … used two months, no results yet). I would not rec
Hi Salud, we are so sorry to hear that you are having issues with your pump. We replied via email on 1/25 & 1/27 with troubleshooting tips. We look forward to hearing from you soon! We will always take care of you!
First night of using nulastin on my lashes and brows, I woke up to red skin with a chemical burn in my upper eyelids. I've never had a reaction like this before. I was really hoping this product was going to work for me.
Hi Wendy! We are so sorry to hear that the NULASTIN product is not agreeing with you. If you could please email us at customercare@nulastin.com, we would be more than happy to take care of you!
If the product doesn't work for you, they will never respond to get a refund of your product. To pay this price, without a guarantee is ridiculously unacceptable!
Tip for consumers:
If you need to get a refund, or get a hold of customer service for any reason, they will never contact you.
Products used:
Nulastin Vibrant Scalp Treatment
Hi Nora, thanks for checking in. We just searched your name in our inbox and can confirm that we responded to your email on 11/26,12/6,12/14 and 12/15. It's possible that the emails ended up in your spam folder, we recommend checking there! If for any reason, you don't see the responses, do you have an alternate email address that you can reach out with? We are more than happy to take care of you and honor our lifetime guarantee.
Know what you are buying. There is barely any product in these tubes. They are smaller than sample sizes. I paid $139.95 for two of the smallest tubes!
Actually the tubes are not sample sizes. They are 3mL of serum, comparable with industry standard. Most women get 2-3 months from one tube. Sorry you were disappointed at first glance. We would love to know how the results go once you finish. Please feel free to reach out to us at the company. Our goal is your complete satisfaction.
I purchased the brow and lash set. I used it 2x per day for 3 months and compared to Latisse this product fails miserably. Also, I noticed the brow bottle turned brown inside, dirty or something was growing. I immediately threw it away.
Tip for consumers:
Buy Latisse.
Products used:
Lash and brow kit
Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
This product gave me a horrible redness and burning in my eyes and eyelids, the area around my eyes are so red!
Gain trust and grow your business with customer reviews.
NULASTIN® with Elastaplex™ Technology transforms the appearance of SKIN, LASHES, HAIR, and BROWS. Products are infused with 5 active ingredients, including patented proteins, antioxidants and peptides that help boost the skin 's elasticity and youthful looking glow; and restore the beauty of visually longer, fuller hair, healthier lashes, and more natural brows.
Formulas have 5 U.S. Patents; are ethically sourced, naturally-derived and Paraben-free. Made in the U.S.A.
Proudly committed to ongoing research and development, made possible from grants with the U.S. Department of Defense (DARPA) and National Science Foundation.
NULASTIN® | REAL SCIENCE. REAL RESULTS. ™
Youthful skin stretches and regains its shape thanks to elastin, the body’s naturally elastic protein. As we age our limited supply of elastin decreases; eventually leading to the formation of fine lines and wrinkles, dull hair and the look of sparse lashes and brows.
Until now there has been no way to reverse and repair the damage due to lost elastin. Thanks to Dr. Burt Ensley’s scientific research on tissue regeneration, the solution now exists. NULASTIN's Elastaplex™ Technology with Elastatropin®, the precursor to human elastin, links 600 amino-acids in a single molecule with the ability to intensely nourish skin and hair. Elastaplex™ Technology supports the body's natural ability to create elastin and collagen within the matrix of your skin, while nurturing the cells that produce hyper-conditioned, visibly enhanced hair follicles.
Our LASH & BROW Follicle Fortifying Serums and HAIR Vibrant Scalp Treatment address all four stages of the hair growth cycle. Alongside the unique real-elastin (Elastatropin®) protein, the formula is infused with an additional proprietary recombinant DNA designed keratin (Keracyte®) protein, which is a major component of healthy hair. Our perfect blend also includes a keratin rich peptide (Myristoyl Pentapeptide-17), a high-purity fibroblast (FGF®), and a Beta-3 fatty acid (EPA Lipid). The net result is longer, fuller, more natural lashes and brows.
Our Rejuvenating Facial Moisturizer with Elastaplex™ Technology contains ProliSel®, a unique formula that delays the look of aging by protecting against oxidation and damage caused by free-radicals. ProliSel is a source of bio-available Selenium, associated with amino-acids L-proline and L-cysteine, which visibly reduces dark spots and helps protect skin against the sun’s damaging ultraviolet radiation. The synergy of our Rejuvenating Formula’s five active ingredients allows you to truly Reinvent Your Skin and Enhance Your Lashes and Brows.
Hi there Theresa, my name is Ami, I am the Director of Customer Service here at NULASTIN. Thank you so much for taking the time to share your experience with us. I would love to run through some troubleshooting techniques with you to ensure we can get that serum flowing, from time to time our vegan wand can give us the run around. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!