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NULASTIN

How would you rate NULASTIN?
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North Carolina
1 review
5 helpful votes
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Ugh!
March 19, 2023

I've used other serums including Latisse with good success. One night of Nulastin and my eyes turned bloodshot with a huge bloody spot in my right eye.It isn't painful and will likely resolve on its own, but this is hugely upsetting.

Date of experience: March 19, 2023
Leah G. NULASTIN Rep
over a year old

Hi Goldie,

Thank you so much for leaving us a review We are so sorry to hear that the NULASTIN product is not agreeing with you. We pride ourselves on having a collection that is skin-safe, hypoallergenic and made with the highest quality ingredients. We would recommend that you stop using the serum and consult your doctor to ensure you are a good candidate for our product.

It sounds like you may be experiencing challenges acclimating to the formula? Our product is made fresh in small batches, and for that reason, it may initially be potent for certain individuals. Depending on your desires and the recommendations of your doctor, it may be possible to stop using the serum for a week or so until things calm down, and then reintroduce it using a very, very light application. A little goes a long way.

• It is best to use the serum on the base of the upper eyelashes.
• Apply the serum starting from the inner to the outer corner of the eye.
• Do not apply it to the bottom lashes.
• To avoid discomfort, it should not touch the eye.
• If you keep your eye closed after applying, until the serum dries for a bit, that usually does the trick.

Our recommendation to those with sensitive eyes is to use the serum morning only (and not at night before bed), as the eyes seem to respond better. Nighttime is when the body repairs itself and this can cause your system to go into overdrive aggravating sensitivities.

If we can be of further assistance, don't hesitate to email us at customercare@nulastin.com.

Pennsylvania
1 review
0 helpful votes
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WOW FACTOR!
August 12, 2023

I don't believe this fantastic stuff. Its beyond anything I ever used for my eyebrow before. In two weeks I saw growth. It was amazing. I started to panic because they were growing to fast. Usually when I shave my eyebrows the take at least a month to start growing back but Nulastin serum for eyebrows, after I shaved my eyebrows, I started to see new growth in a week. Yes, that is right, a week. It startled me at first because they were growing to fast. Now I can shave my eyebrows a couple of times a month in different styles. Love it. I love it. This stuff is magic. I am 68.5 years old and my eyebrows grow faster now using nulastin then they did when I was young. Not only grow faster but darker. WOW!

Date of experience: August 11, 2023
Leah G. NULASTIN Rep
over a year old

Hi Felicia, we are so happy to hear about your amazing results! Thank you for taking the time to share your experience and for your support of NULASTIN. If there is ever anything we can assist you with, do not hesitate to reach out!

Pennsylvania
1 review
5 helpful votes
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No product in the tube.
December 11, 2023

Highly disappointed with the amount of product inside the tube. How does a company take your money like this and not ensure that the product being sent to the customer is actually in the container? I was really looking forward to seeing the end results from all the reviews I read.

Date of experience: December 11, 2023
Leah G. NULASTIN Rep
over a year old

Hi there Theresa, my name is Ami, I am the Director of Customer Service here at NULASTIN. Thank you so much for taking the time to share your experience with us. I would love to run through some troubleshooting techniques with you to ensure we can get that serum flowing, from time to time our vegan wand can give us the run around. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!

California
1 review
6 helpful votes
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Hardly any product
June 1, 2024

Works but you're paying for air and a container. I've used all three lash/brow and hair products. The containers are thick and you can't see how much is there but it's very little. They say a little goes a long way but if the container actually showed how much you got for the price I don't think anyone would buy it. They're taking advantage of people who will pay anything for more hair.

Date of experience: June 1, 2024
Leah G. NULASTIN Rep
11 months ago

Hi Sarah! Thank you for taking the time to leave a review. My name is Abby and I am the Customer Service and Key Account Manager here at NULASTIN. Each tube should last 4-6 weeks when using twice a day. If you find your tubes do not last that long, please email us at customercare@nulastin.com and we will be more than happy to take care of you.

California
1 review
1 helpful vote
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Using for my eyebrows
September 5, 2023

I am 57 and started losing my eyebrows due to menopause. I purchased the eyebrow serum about 1.5 months ago and just ordered another bottle with the eye lash serum. I love this product more than I thought I would

Date of experience: September 5, 2023
Leah G. NULASTIN Rep
over a year old

Patty, how awesome, thank you so much for sharing your experience, we love to hear! Please send us an email at customercare@nulastin.com, attention Ami, I would love to hear some more about your experience and share a little NULASTIN love!

California
1 review
4 helpful votes
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Not good
July 19, 2023

This eyelash serum did nothing for my lashes. I decided to switch from Revivalash just out of curiosity. The application brush is very thin so you don't know if you are even getting any serum on your lashes. At the same time after 2 months I noticed not only no difference but my lashes appeared thinner than when I was using revivalash. So no I will not use this product ever again!

Date of experience: July 19, 2023
Leah G. NULASTIN Rep
over a year old

Hi Judy,

We appreciate you taking the time to leave us a review. I would like to offer some insight in regard to product performance.

The eyelashes grow in stages, lasting 3-4 months.

- The first stage (anagen) is when your hair grows a little every day (30-45 days).
- The second stage (catagen) is the transition or regression phase when your hair follicles shrink, allowing the strands (bulb) to extend towards the surface (2-3 weeks).
- Third stage (telogen) is a resting phase. Your hair bulb is inactive and the hairs eventually fall out (+/- 100 days)
- Fourth stage (late telogen) is reassembly. This is where new follicles are formed. Think of it as the re-awakening process before the lashes start back into growth phase.

If the majority of your lashes and brows were in the third stage (for example), you may need to use the NULASTIN serum longer to see changes. Our professional guess is that you need more time.

If you have any additional questions please do not hesitate to send us an email at customercare@nulastin.com.

California
1 review
11 helpful votes
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I was so pleased with the difference the eyebrow serum made for my brows that I had canceled my appointment to get eyebrow micro blading done about a year ago. It was actually pretty amazing and made a visible difference. I recently bought my third or fourth eyebrow and eyelash duo and have been using the products for over a year now. I noticed, however, that once in a while, my eyebrows would get flaky like dandruff. Once the flakes went away, I was good as new. A few weeks ago though, my eyebrows became irritated with crusty flakes, like even worse dandruff or cradle cap (if you have ever had a baby you know). I'm so sad that continuous use of this product (which is what they recommend if you want to maintain the growth) caused this, and I have no idea when my eyebrows will heal. The hair is getting thin and you can see the pink, irritated skin if you look closely.

Date of experience: January 17, 2022
New York
2 reviews
3 helpful votes
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Glad I'm not crazy!
December 5, 2023

I was glad to read so many reviews talking about lack of quantity in the tube. I felt like there was nothing in the tube and I was rubbing a dry brush on my brows. Too expensive to not see/ feel any product. I would not keep buying this. I need to see and feel a product.

Date of experience: December 5, 2023
Leah G. NULASTIN Rep
over a year old

Hi Serena, my name is Ami, I am the Director of Customer Service here at NULASTIN. First I would like to thank you so much for your interest in NULASTIN and for your honest feedback. I would love to offer some additional context about our serum and provide you with some troubleshooting techniques which have had great success. Would you please send us an email at customercare@nulastin.com and we will get you all taken care of.

All our best.

Texas
1 review
3 helpful votes
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No response
November 24, 2023

I am a dermatologist and am always interested in new products. I purchased the brow serum and eyelash serum. The containers are almost empty. I believe that I have been using the products for about 4 months. Unfortunately, I have not seen any results. I used to use Latisse, and it did work, so I guess I'll go back to that.

Date of experience: November 24, 2023
Leah G. NULASTIN Rep
over a year old

Hi Christine, my name is Ami, I am the Director of Customer Service here at NULASTIN. We really appreciate your feedback and would like to add some additional context. Our serum tubes are only meant to last for 4-6 weeks. Our professional guess as to why you have yet to see results is you must use the product consistently, and those tubes have likely been out of serum for a while. Would you mind sending us an email at customercare@nulastin.com so we can discuss your experience further.

Chat soon!

Illinois
1 review
3 helpful votes
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Product lacking
April 2, 2024

Im pretty disappointed in what seems like a VERY minimal amount of product coming on the wand. I have to apply it many times to see and feel any product on me so idk if i was jipped on the amount of product, but for nearly $100 bucks for one tube...i feel taken advantage of. I was really hoping to keep going with this product but i cant say i will if there is minimal product to work with. :(

Date of experience: April 2, 2024
Leah G. NULASTIN Rep
over a year old

Hi Ashley! My name is Abby and I am the Customer Service and Key Account Manager for NULASTIN. A very little goes a long way with our products so we purposely designed the bottle to only distribute what is needed. If you are not feeling anything or the serum does not last the expected 4-6 weeks, we will be happy to take care of you. Please email us at customercare@nulastin.com for further assistance.

Pennsylvania
4 reviews
2 helpful votes
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There was very little product/gel in the tube. I would dip the wand in several times but very little product comes out. It's a lot of money to charge for so little product to come out. Can you address this?

Date of experience: March 13, 2024
Leah G. NULASTIN Rep
over a year old

Hi Kelli. My name is Abby and I am the Customer Service and Key Account Manager for NULASTIN. We appreciate you sharing this feedback on your experience with our BROW serum. We would love to get some more information from you to see how we can assist you in this journey. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!

New York
1 review
3 helpful votes
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EMPTY and DRY
February 23, 2024

RE: ORDER #*******A
I intentionally ordered your expensive Brow Altering Serum directly from your website and NOT from Amazon. Yes, that was my choice, thinking the quality of it would be better if ordered directly from source. However, I was so disappointed -- it arrived and as soon as I tried it the first time, I realized the barrel was empty, almost dry. After spending almost $100, I naturally expected more product. I did try to get more serum out (nothing appeared on the bristle brush but a little wet product did appear on the wand and so even when I tried to swipe the wand with a q-tip and use that, it was to no avail. Product was evaporated, it was dry. Your choice: I am requesting a full refund or another brow serum barrel as a replacement. I had such high hopes of using it for the high cost, but was thoroughly disappointed in the almost dry formulation.

Date of experience: February 23, 2024
Leah G. NULASTIN Rep
over a year old

Hi Rosie. My name is Abby and I am the Customer Service and Key Account Manager for NULASTIN. Thank you for sharing this feedback on your experience with our BROW serum. We would love to get some more information from you to see how we can assist you in this journey. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!

California
1 review
15 helpful votes
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Nothing in the tube
July 19, 2022

There was only a wee bit of anything in the tube. I was on a fb thread with others who had the same complaint. We were told we just weren't using the product correctly but no, there was barely any product in the tube. I know that was the issue because with the little that came out, I did see a bit of a result. Customer service should honor faulty tubes. I would have been a customer for life.

Date of experience: July 19, 2022
Leah G. NULASTIN Rep
over a year old

Hi Lessia, we have been touch with you via email (4/24) and offered you multiple solutions. Would you mind replying to our email so we can make sure you are taken care of you. Thanks again!

Pennsylvania
1 review
21 helpful votes
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What's the point?
May 29, 2021

This is very confusing because Nulastin did work for eyelash growth... Their serum absolutely worked & I actually had to trim my eyelashes they got so long & were beautiful. I got so many compliments on them and my mother actually asked me if I was wearing fake eyelashes. To make a long story short American Airlines lost my luggage with the serum inside so I stopped using it... Within 2-3 weeks I woke up & looked in the mirror & on one eye my eyelashes broke off or were missing in a huge portion of my left eye. Now it looks 50 times worse than before I started using and when I put mascara on it makes it even more obvious. Just a heads up so it doesn't happen to anyone else. I'm worse off now… Very disheartening!

Date of experience: May 29, 2021
Leah G. NULASTIN Rep
over a year old

Thank you for your feedback, Amanda. Using NULASTIN with Keracyte® Elastin Complex every day, month and year of your life will provide an opportunity to continuously improve your lashes, brows, hair and skin. Think of it as a healthy lifestyle choice similar to nutrition and hydration.

You should continue using the product as an ongoing part of your daily routine. If you discontinue use, your skin, lashes, brows, hair and skin will gradually revert back to their original appearance.

The good news, is that you can back off after you achieve a desired look.

For LASHES, BROWS and HAIR: Once you reach a point of satisfaction, you can apply the serum 1x per day. Another option is to decrease application to three or four times per week. When you want to pump up the results again, go back to 2x per day use.

Texas
1 review
4 helpful votes
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Works for me...
January 27, 2022

At 57, I've had great results in reversing my thinning hair and receding hairline. We've started ordering 5 bottles at a time. Ha
Thanks for the great product.

Date of experience: January 27, 2022
Maryland
1 review
12 helpful votes
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Inflamed eyelids
May 2, 2021

Are used this product exactly once. After several hours, my eyelids were red, irritated every time I blinked, and my family thought I had applied pink eyeshadow around my eyes. This has been a disaster

Date of experience: May 2, 2021
Leah G. NULASTIN Rep
over a year old

Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.

Florida
1 review
26 helpful votes
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Burning red eyes
April 1, 2021

I hate to say it, but this product really affected my eyes in a bad way. I noticed burning after 1st application but didn't think much of it til a few hours later - my eyes turned bright red, inside and out, and they feel dry and sticky. I thought I was having a reaction to a caterpillar sting on my arm so didn't pay attention and applied again this morning, realizing too late it with the eyelash serum. I literally have pain in my left eye! I've used other serums before and never had an issue - so do your research before you buy, I am returning it.

Date of experience: April 1, 2021
Leah G. NULASTIN Rep
over a year old

We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based on what works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com

North Carolina
1 review
23 helpful votes
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I have used other Lash serums in the past (vegamour and Shiseido) and have success with NO side effects. Recently I decided to give Nulastin lash serum a try! It seemed like most reviews were positive with this product. I used Nulastin Lash Serum only one time and within hours my eye lash line began to feel very sore. I immediately washed my face and contacted customer service at Nulastin. They told me to not use it that evening and to perhaps only use once a day going forward instead of twice. I woke this morning and things are MUCH worse! My eyes and the area around my eyes are so red and they hurt a lot. This is all after only one application to lash line per the instructions! I will be contacting my doctor, returning this product for a full refund and returning to vegamour and sheseido lash products that work without burning my eyes. Be very careful when using Nulastin!

Date of experience: April 7, 2021
Leah G. NULASTIN Rep
over a year old

We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is complete satisfaction. Can you please reach out to us? customercare@nulastin.com

Colorado
1 review
7 helpful votes
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Skin Burn
April 2, 2021

First night of using nulastin on my lashes and brows, I woke up to red skin with a chemical burn in my upper eyelids. I've never had a reaction like this before. I was really hoping this product was going to work for me.

Date of experience: April 2, 2021
Leah G. NULASTIN Rep
over a year old

Hi Wendy! We are so sorry to hear that the NULASTIN product is not agreeing with you. If you could please email us at customercare@nulastin.com, we would be more than happy to take care of you!

California
1 review
6 helpful votes
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Horrible Customer Service
December 23, 2021

If the product doesn't work for you, they will never respond to get a refund of your product. To pay this price, without a guarantee is ridiculously unacceptable!

Date of experience: December 23, 2021
Leah G. NULASTIN Rep
over a year old

Hi Nora, thanks for checking in. We just searched your name in our inbox and can confirm that we responded to your email on 11/26,12/6,12/14 and 12/15. It's possible that the emails ended up in your spam folder, we recommend checking there! If for any reason, you don't see the responses, do you have an alternate email address that you can reach out with? We are more than happy to take care of you and honor our lifetime guarantee.

Overview

NULASTIN has a rating of 3 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NULASTIN most frequently mention customer service, brow serum and skin care. NULASTIN ranks 3rd among Eyelash sites.

service
29
value
38
shipping
36
returns
19
quality
38