website thubmnail of NULASTIN

NULASTINReviews 103

2.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate NULASTIN?
grey star
grey star
grey star
grey star
grey star

NULASTIN Reviews Summary

The company has garnered mixed feedback regarding its products, particularly its lash and brow serums. Many customers report significant improvements in hair growth and express satisfaction with the efficacy of the products. However, there are widespread concerns about the quantity of product in the containers, with numerous customers feeling shortchanged and expressing disappointment over the perceived value for money. Additionally, adverse reactions, including irritation and discomfort, have been reported, raising questions about product safety. Customer service responses to these issues appear inconsistent, leaving some customers dissatisfied with support and resolution efforts.

This summary is generated by AI, based on text from customer reviews

service
30
value
39
shipping
37
returns
20
quality
38
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

California
1 review
6 helpful votes
Follow Nora P.
Unfollow Nora P.
Share Review
Report Review

Horrible Customer Service
December 23, 2021

If the product doesn't work for you, they will never respond to get a refund of your product. To pay this price, without a guarantee is ridiculously unacceptable!

Date of experience: December 23, 2021
Leah G. NULASTIN Rep
over a year old

Hi Nora, thanks for checking in. We just searched your name in our inbox and can confirm that we responded to your email on 11/26,12/6,12/14 and 12/15. It's possible that the emails ended up in your spam folder, we recommend checking there! If for any reason, you don't see the responses, do you have an alternate email address that you can reach out with? We are more than happy to take care of you and honor our lifetime guarantee.

California
1 review
3 helpful votes
Follow Kaity H.
Unfollow Kaity H.
Share Review
Report Review

Fraud - does not work
October 28, 2021

I purchased the brow and lash set. I used it 2x per day for 3 months and compared to Latisse this product fails miserably. Also, I noticed the brow bottle turned brown inside, dirty or something was growing. I immediately threw it away.

Date of experience: October 28, 2021
Leah G. NULASTIN Rep
over a year old

Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.

India
15 reviews
4 helpful votes
Follow Chiyo J.
Unfollow Chiyo J.
Share Review
Report Review

Good Lashes
October 15, 2021

Nulastin has good lashes and also offers serum for natural growth. They are very effective, gives good result. Now my brows are thicker and lengthy. Attractive too.

Date of experience: October 13, 2021
California
1 review
18 helpful votes
Follow mariah b.
Unfollow mariah b.
Share Review
Report Review

Works for long lashes but destroyed eyelids
September 30, 2021

I refused to believe this serum was causing my eyelid irritation because it worked well for lashes and I didn't want to stop using it. I went to allergist and did prick test, patch test, food sensitivity and when nothing was identified, I had to come to terms that it was the Nulastin :( I really wish I could keep using but unfortunately even after I've stopped using the serum for 6 days, my eyelids still look very burnt/irritated,

Date of experience: September 30, 2021
Leah G. NULASTIN Rep
over a year old

Hi Mariah! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.

Texas
1 review
1 helpful vote
Follow Marilyn M.
Unfollow Marilyn M.
Share Review
Report Review

I've always had to "draw" my brows on, they were patchy and thin. NO MORE after using Nulastin! I have to brush my brows now and that's it! I'm 69 years old and am considering having them waxed for the first time in my life.

Date of experience: August 8, 2021
Washington
1 review
0 helpful votes
Follow Babette M.
Unfollow Babette M.
Share Review
Report Review

Works Great
July 9, 2021

I'm so thrilled with the results. My lashes are spectacular! The only problem is that they're white (well I'm almost 70) so I have to put on mascara but several people have asked if I had eyelash extensions on! Now my daughter is using it!

Date of experience: July 9, 2021
Illinois
1 review
2 helpful votes
Follow Holly S.
Unfollow Holly S.
Share Review
Report Review

Nulastin
July 7, 2021

I started using it and my eyelids got very itchy and red... but I thought I started seeing results so kept using it.
Now I have bags under my eyes from the irritation and my eye doctor just put me on a steroid pack to get the inflammation under control.
Disappointed because it was starting to work but can't take the side effects

Date of experience: July 7, 2021
Leah G. NULASTIN Rep
over a year old

We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.

Kazakhstan
1 review
0 helpful votes
Follow Olga A.
Unfollow Olga A.
Share Review
Report Review

Cool eyelash
June 30, 2021

I ordered this eyelashes 2 months ago on this site and was very satisfied. My eyelashes have become longer and thicker. The price is not expensive. Fast delivery. I recommend everyone to order.

Date of experience: June 30, 2021
Pennsylvania
1 review
21 helpful votes
Follow Amanda W.
Unfollow Amanda W.
Share Review
Report Review

What's the point?
May 29, 2021

This is very confusing because Nulastin did work for eyelash growth... Their serum absolutely worked & I actually had to trim my eyelashes they got so long & were beautiful. I got so many compliments on them and my mother actually asked me if I was wearing fake eyelashes. To make a long story short American Airlines lost my luggage with the serum inside so I stopped using it... Within 2-3 weeks I woke up & looked in the mirror & on one eye my eyelashes broke off or were missing in a huge portion of my left eye. Now it looks 50 times worse than before I started using and when I put mascara on it makes it even more obvious. Just a heads up so it doesn't happen to anyone else. I'm worse off now… Very disheartening!

Date of experience: May 29, 2021
Leah G. NULASTIN Rep
over a year old

Thank you for your feedback, Amanda. Using NULASTIN with Keracyte® Elastin Complex every day, month and year of your life will provide an opportunity to continuously improve your lashes, brows, hair and skin. Think of it as a healthy lifestyle choice similar to nutrition and hydration.

You should continue using the product as an ongoing part of your daily routine. If you discontinue use, your skin, lashes, brows, hair and skin will gradually revert back to their original appearance.

The good news, is that you can back off after you achieve a desired look.

For LASHES, BROWS and HAIR: Once you reach a point of satisfaction, you can apply the serum 1x per day. Another option is to decrease application to three or four times per week. When you want to pump up the results again, go back to 2x per day use.

Mexico
1 review
1 helpful vote
Follow Carlos S.
Unfollow Carlos S.
Share Review
Report Review

I am shocked at the results! This product is so easy to use and I am so happy with it. The results have been amazing for the three months I have been using it. Thank you so much! Also, its subscription model ensures that my favorite product never runs out. I highly recommend this product to all guys out there.

Date of experience: May 26, 2021
Texas
1 review
1 helpful vote
Follow Tayler M.
Unfollow Tayler M.
Share Review
Report Review

Nulastin face kit
May 25, 2021

I tried the entire nulastin skin care line and I have to say that o loved the hydrate serum! The facial moisterizer has a strange smell but I eventually got used to it! The exfoliating beads are great it at first made me feel like maybe too much fragrance with the smell but it never broke me out so that's fantastic and I have sensitive skin!
Thanks Nulastin!

Date of experience: May 25, 2021
Idaho
1 review
0 helpful votes
Follow Rebecca G.
Unfollow Rebecca G.
Share Review
Report Review

I have gone through two bottles now, and my lashes have never been so full and long. It doesn't take much product, just a quick swipe along my lash line, and by midway through my second bottle I noticed I didn't need mascara to get that long appearance. I constantly get asked where I get my lashes done and I love saying "I don't, it's all Nulastin Lash Serum!". I loved my results so much I started the Brow serum and after surviving my middle school days of overplucking, they are actually starting to grow in thicker than I have seen in years. I love that the products are science backed and not damaging like extensions or microblading. I will never change my Nulastin routine, it's so very easy and truly a little goes a long way!

Date of experience: May 24, 2021
Missouri
1 review
0 helpful votes
Follow Sheryl B.
Unfollow Sheryl B.
Share Review
Report Review

Admittedly, I was a bit skeptical. I had tried other growth serums and they left my eyes irritated and red. I never even could get to a point where I could get results with other products. After a few weeks of using Nulastin I was already seeing some fuller brows, and after 2 months, WOW! My lashes are getting longer as well, I have gotten a few comments on them from friends. I love this line!

Date of experience: May 24, 2021
GB
1 review
0 helpful votes
Follow Brittney M.
Unfollow Brittney M.
Share Review
Report Review

Great Lash Product
May 24, 2021

I love this. I have very short eyelashes and this has definitely made an impact. It took a couple of weeks to start seeing results, but it ACTUALLY works. Incredible.

Date of experience: May 24, 2021
District of Columbia
1 review
0 helpful votes
Follow Kyle W.
Unfollow Kyle W.
Share Review
Report Review

My girlfriend had been struggling to achieve the lash length that she wanted. I surprised her with Nulastin LASH & BROW set and she started noticing longer, fuller lashes & brows after 2-3 weeks. She was stoked with the results and continues to use the products with great success.

Date of experience: May 24, 2021
California
1 review
0 helpful votes
Follow Olivia R.
Unfollow Olivia R.
Share Review
Report Review

Holy eyelashes!
May 21, 2021

When I first started using the lash product I was a little hesitant because I had slight irritation. I reached out to the company's customer service team and they gave me a bunch of awesome troubleshooting tips. I realized that I was using WAYY too much serum. I also have a fair complexion so they advised me to use morning only until I got used to it. This definitely did the trick because the irritation completely went away and I started growing eyelashes. My eyelashes were so long that I had to start using it only a couple of times a week. I love this product so much. I can't wait to try their skincare line next!

Date of experience: May 20, 2021
New York
1 review
2 helpful votes
Follow Liz J.
Unfollow Liz J.
Share Review
Report Review

I started using the lash product a few weeks ago and I'm already seeing results! My lashes are looking fuller and longer than they ever have. I've tried other serums before, but never saw results like this. I had a few questions when I first started using the product, but the customer service was great with helping me answer them;

Date of experience: May 20, 2021
Texas
1 review
1 helpful vote
Follow Ryan O.
Unfollow Ryan O.
Share Review
Report Review

Fantastic!
May 20, 2021

The customer service team was amazing. They talked me through my specific product needs and i've been using the scalp treatment with great success!

Date of experience: May 20, 2021
Texas
1 review
2 helpful votes
Follow Grace B.
Unfollow Grace B.
Share Review
Report Review

I AM SHOCKED
May 20, 2021

I'm always skeptical of lash serum, but I had a friend recommend Nulatin's to me. I was worried at first after seeing some negative reviews, but my experience has been nothing but incredible. Even my husband noticed how thick and long my lashes are (he never even notices when I dye my hair). SUPER SUPER HAPPY I tried Nulastin!

Date of experience: May 20, 2021
Illinois
1 review
1 helpful vote
Follow Nick I.
Unfollow Nick I.
Share Review
Report Review

Great Skin care!
May 20, 2021

My girlfriend and I started using Nulastin after a particularly dry winter and can't stop saying great things about it. We've gotten a few compliments and have had the chance to share it with some of our friends. Will definitely be buying more when we run out.

Date of experience: May 20, 2021

From the business

NULASTIN® with Elastaplex™ Technology transforms the appearance of SKIN, LASHES, HAIR, and BROWS. Products are infused with 5 active ingredients, including patented proteins, antioxidants and peptides that help boost the skin 's elasticity and youthful looking glow; and restore the beauty of visually longer, fuller hair, healthier lashes, and more natural brows.
Formulas have 5 U.S. Patents; are ethically sourced, naturally-derived and Paraben-free. Made in the U.S.A.

Proudly committed to ongoing research and development, made possible from grants with the U.S. Department of Defense (DARPA) and National Science Foundation.