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The company has garnered mixed feedback regarding its products, particularly its lash and brow serums. Many customers report significant improvements in hair growth and express satisfaction with the efficacy of the products. However, there are widespread concerns about the quantity of product in the containers, with numerous customers feeling shortchanged and expressing disappointment over the perceived value for money. Additionally, adverse reactions, including irritation and discomfort, have been reported, raising questions about product safety. Customer service responses to these issues appear inconsistent, leaving some customers dissatisfied with support and resolution efforts.
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If the product doesn't work for you, they will never respond to get a refund of your product. To pay this price, without a guarantee is ridiculously unacceptable!
I purchased the brow and lash set. I used it 2x per day for 3 months and compared to Latisse this product fails miserably. Also, I noticed the brow bottle turned brown inside, dirty or something was growing. I immediately threw it away.
Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
Nulastin has good lashes and also offers serum for natural growth. They are very effective, gives good result. Now my brows are thicker and lengthy. Attractive too.
I refused to believe this serum was causing my eyelid irritation because it worked well for lashes and I didn't want to stop using it. I went to allergist and did prick test, patch test, food sensitivity and when nothing was identified, I had to come to terms that it was the Nulastin :( I really wish I could keep using but unfortunately even after I've stopped using the serum for 6 days, my eyelids still look very burnt/irritated,
Hi Mariah! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
I've always had to "draw" my brows on, they were patchy and thin. NO MORE after using Nulastin! I have to brush my brows now and that's it! I'm 69 years old and am considering having them waxed for the first time in my life.
I'm so thrilled with the results. My lashes are spectacular! The only problem is that they're white (well I'm almost 70) so I have to put on mascara but several people have asked if I had eyelash extensions on! Now my daughter is using it!
I started using it and my eyelids got very itchy and red... but I thought I started seeing results so kept using it.
Now I have bags under my eyes from the irritation and my eye doctor just put me on a steroid pack to get the inflammation under control.
Disappointed because it was starting to work but can't take the side effects
We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
I ordered this eyelashes 2 months ago on this site and was very satisfied. My eyelashes have become longer and thicker. The price is not expensive. Fast delivery. I recommend everyone to order.
This is very confusing because Nulastin did work for eyelash growth... Their serum absolutely worked & I actually had to trim my eyelashes they got so long & were beautiful. I got so many compliments on them and my mother actually asked me if I was wearing fake eyelashes. To make a long story short American Airlines lost my luggage with the serum inside so I stopped using it... Within 2-3 weeks I woke up & looked in the mirror & on one eye my eyelashes broke off or were missing in a huge portion of my left eye. Now it looks 50 times worse than before I started using and when I put mascara on it makes it even more obvious. Just a heads up so it doesn't happen to anyone else. I'm worse off now… Very disheartening!
Thank you for your feedback, Amanda. Using NULASTIN with Keracyte® Elastin Complex every day, month and year of your life will provide an opportunity to continuously improve your lashes, brows, hair and skin. Think of it as a healthy lifestyle choice similar to nutrition and hydration.
You should continue using the product as an ongoing part of your daily routine. If you discontinue use, your skin, lashes, brows, hair and skin will gradually revert back to their original appearance.
The good news, is that you can back off after you achieve a desired look.
For LASHES, BROWS and HAIR: Once you reach a point of satisfaction, you can apply the serum 1x per day. Another option is to decrease application to three or four times per week. When you want to pump up the results again, go back to 2x per day use.
I am shocked at the results! This product is so easy to use and I am so happy with it. The results have been amazing for the three months I have been using it. Thank you so much! Also, its subscription model ensures that my favorite product never runs out. I highly recommend this product to all guys out there.
I tried the entire nulastin skin care line and I have to say that o loved the hydrate serum! The facial moisterizer has a strange smell but I eventually got used to it! The exfoliating beads are great it at first made me feel like maybe too much fragrance with the smell but it never broke me out so that's fantastic and I have sensitive skin!
Thanks Nulastin!
I have gone through two bottles now, and my lashes have never been so full and long. It doesn't take much product, just a quick swipe along my lash line, and by midway through my second bottle I noticed I didn't need mascara to get that long appearance. I constantly get asked where I get my lashes done and I love saying "I don't, it's all Nulastin Lash Serum!". I loved my results so much I started the Brow serum and after surviving my middle school days of overplucking, they are actually starting to grow in thicker than I have seen in years. I love that the products are science backed and not damaging like extensions or microblading. I will never change my Nulastin routine, it's so very easy and truly a little goes a long way!
Admittedly, I was a bit skeptical. I had tried other growth serums and they left my eyes irritated and red. I never even could get to a point where I could get results with other products. After a few weeks of using Nulastin I was already seeing some fuller brows, and after 2 months, WOW! My lashes are getting longer as well, I have gotten a few comments on them from friends. I love this line!
I love this. I have very short eyelashes and this has definitely made an impact. It took a couple of weeks to start seeing results, but it ACTUALLY works. Incredible.
My girlfriend had been struggling to achieve the lash length that she wanted. I surprised her with Nulastin LASH & BROW set and she started noticing longer, fuller lashes & brows after 2-3 weeks. She was stoked with the results and continues to use the products with great success.
When I first started using the lash product I was a little hesitant because I had slight irritation. I reached out to the company's customer service team and they gave me a bunch of awesome troubleshooting tips. I realized that I was using WAYY too much serum. I also have a fair complexion so they advised me to use morning only until I got used to it. This definitely did the trick because the irritation completely went away and I started growing eyelashes. My eyelashes were so long that I had to start using it only a couple of times a week. I love this product so much. I can't wait to try their skincare line next!
I started using the lash product a few weeks ago and I'm already seeing results! My lashes are looking fuller and longer than they ever have. I've tried other serums before, but never saw results like this. I had a few questions when I first started using the product, but the customer service was great with helping me answer them;
The customer service team was amazing. They talked me through my specific product needs and i've been using the scalp treatment with great success!
I'm always skeptical of lash serum, but I had a friend recommend Nulatin's to me. I was worried at first after seeing some negative reviews, but my experience has been nothing but incredible. Even my husband noticed how thick and long my lashes are (he never even notices when I dye my hair). SUPER SUPER HAPPY I tried Nulastin!
My girlfriend and I started using Nulastin after a particularly dry winter and can't stop saying great things about it. We've gotten a few compliments and have had the chance to share it with some of our friends. Will definitely be buying more when we run out.
Answer: The serum should not stop working and there is no evidence clinically that would suggest individuals become immune to the formula. However, because our biology is unique and our systems are constantly going through phases of growth and repair, stress and life, we have noticed that there are seasons when visible changes like less robust growth occurs. Our Founder and CEO, Leah Garcia has been a go-to for understanding the ebb and flow of results. For example, she too experienced a time-period after using the serum for over two years when her lashes were just not responding as magnificently. She stopped using the formula for 30 or so days and then, re-introduced it. Her lashes not only kicked into another natural growth-spurt, they came in luxuriously feathery and symmetrical. We don't have a definitive timeline on how long to rest, and there is nothing scientific about this troubleshooting tip. It's just a bit of real world creativity.
Answer: Hi Beth, great question. Our BROW serum is fragrance free, so no need to worry! If you have any additional questions feel free to email us at customercare@nulastin.com.
Answer: You should continue using the product as an ongoing part of your daily routine. If you discontinue use, your skin, lashes, brows, and hair will gradually revert back to their original appearance. The good news is that you can decrease usage after you've achieved a desired look. For LASH, BROW, and HAIR products: Once you reach a point of satisfaction, you can apply the serum once per day. Another option is to decrease application to three or four times per week. When you want to increase the results again, go back to using twice per day.
Answer: We are sorry to hear you have encountered a dry brush. Our manufacturing facility is GMP (Good Manufacturing Practices) compliant with the Food and Drug Administration's cGMP program. GMP programs offers assurance the filling process for our 3mL serum adheres to strict standards. If you could please email us at customercare@nulastin.com, we would be happy to further assist you.
Answer: Thank you for reaching out and sharing your concern. First off, we would like to thank you for being a loyal customer. The serum should not stop working and there is no evidence clinically that would suggest individuals become immune to the formula. However, because our biology is unique and our systems are constantly going through phases of growth and repair, stress and life, we have noticed that there are seasons when visible changes like less robust growth occurs. Our Founder and CEO, Leah Garcia has been a go-to for understanding the ebb and flow of results. For example, she too experienced a time-period after using the serum for over two years when her lashes were just not responding as magnificently. She stopped using the formula for 30 or so days and then, re-introduced it. Her lashes not only kicked into another natural growth-spurt, they came in luxuriously feathery and symmetrical. We don't have a definitive timeline on how long to rest, and there is nothing scientific about this troubleshooting tip. It's just a bit of real world creativity. Let's have you give this a try, ok? We recommend keeping the unused serum in the refrigerator until you are ready to use it again, so the DNA proteins maintain their full potential. Please keep us posted on your progress.
Answer: We have heard from many customers with hypothyroidism. Many of them have seen great success while using NULASTIN. There is an intimate connection between the hair follicles and the extracellular matrix that supports the follicles in the skin. Not only is elastin and its precursor, Elastatropin® (our exclusive DNA protein), synthesized by the cells in the hair follicles, but the follicles themselves appear to depend on elastin and the structure of its matrix for their function and vitality. NULASTIN nurtures the cells that produce hair follicles. Our formula has five active ingredients - all designed to deliver positive results. That said, everyone is different. What we can not predict is how you will respond to NULASTIN's follicle fortifying serum.
Answer: We have products for the LASH, BROW, SKIN and HAIR. You can find all of our products on our website!
Answer: Regarding the prevention of male pattern baldness, we are confident that addressing the health of the hair follicles in the scalp, specifically the elastin and Keratin proteins will improve the vitality of the hair. But in all honestly, if male pattern baldness has already damaged the follicles beyond repair, there is no treatment that can bring dead hair back to life. That being said, if there is life in the follicle - no matter how dormant it may be, we believe that we can help! Certain spots can be problematic and may take six months or longer to look better.
Answer: Your brows, lashes, and hair will stay thick through their natural growth cycle, then they will return to their regular state when you stop using the serum. The good news, is that you can back off after you achieve a desired look. Once you reach a point of satisfaction, you can apply the serum 1x per day. Another option is to decrease application to three or four times per week. When you want to pump up the results again, go back to 2x per day use.
NULASTIN® with Elastaplex™ Technology transforms the appearance of SKIN, LASHES, HAIR, and BROWS. Products are infused with 5 active ingredients, including patented proteins, antioxidants and peptides that help boost the skin 's elasticity and youthful looking glow; and restore the beauty of visually longer, fuller hair, healthier lashes, and more natural brows.
Formulas have 5 U.S. Patents; are ethically sourced, naturally-derived and Paraben-free. Made in the U.S.A.
Proudly committed to ongoing research and development, made possible from grants with the U.S. Department of Defense (DARPA) and National Science Foundation.
Hi Nora, thanks for checking in. We just searched your name in our inbox and can confirm that we responded to your email on 11/26,12/6,12/14 and 12/15. It's possible that the emails ended up in your spam folder, we recommend checking there! If for any reason, you don't see the responses, do you have an alternate email address that you can reach out with? We are more than happy to take care of you and honor our lifetime guarantee.